---
title: 'Tech Support (Hybrid) at KnowBe4'
canonical: 'https://feeny.ai/job/tech-support-hybrid-knowbe4-sao-paulo-tt8zbycya02p'
type: 'job'
last_seen: '2026-09-09'
---

# Tech Support (Hybrid) at KnowBe4

- **Company:** KnowBe4
- **Location:** São Paulo, Brazil
- **Posted:** 2026-05-20
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/knowbe4/jobs/8558601002

## Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Brazil positions open to candidates located in São Paulo.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

Job Summary

The Technical Support Specialist provides world-class assistance to our global customer base. While this role provides essential support to our Portuguese-speaking customers as needed, a large majority of daily operations—including tickets, live calls, and webinars—are conducted in English. We are looking for a candidate with exceptional English fluency, a strong technical grasp, and a love for helping others. This role will be hybrid (2 days in office in São Paulo)

Work Environment & Hybrid Rhythm

- The Success Hub: Our flagship office is located in Vila Olímpia—the heart of São Paulo’s tech and innovation scene. The space is highly accessible via the Emerald Line (CPTM - Vila Olímpia Station) and major transit corridors.

- The Schedule: 2 days in-office, 3 days remote. To maximize collaboration while keeping our physical footprint lean, we use a split schedule (Group A: Mon/Tue | Group B: Wed/Thu). You will align with your manager on your group assignment.

## Key Responsibilities

- Manage a high volume of technical support tickets and phone calls in English and Portuguese for customers worldwide.

- Host and facilitate technical webinars and product demonstrations for a global audience.

- Assist customers in implementation and configuration of the KnowBe4 platform to ensure successful email delivery through various security layers, including Secure Email Gateways (SEGs) and cloud email servers (M365, Google Workspace).

- Partner with global Customer Success and R&D teams to investigate, document, and resolve complex technical bugs.

- Manage ticketing queue, ensuring timely resolution of reports and requests
- Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Technical Skills & Qualifications

- Language Proficiency: * English: Advanced/Fluent (Required). Must be comfortable conducting technical training and taking live calls in English.

- Portuguese: Native/Near-native speaking and writing skills.

- Email Infrastructure & Protocols: * Strong understanding of Email Server environments and Secure Email Gateways (SEGs).

- Knowledge of email authentication protocols: SPF, DKIM, and DMARC.

- Experience troubleshooting email delivery, including header analysis and whitelisting logic within an email environment.

- Experience: 1+ years in a customer-facing technical support or help desk role. Experience in a SaaS environment is highly preferred.

- Education: 2-year degree in a technical field or equivalent work experience.

- Professional Competencies:

- Excellent time management and organization skills with the ability to prioritize tasks in a fast-paced environment.

- Ability to demonstrate integrity, accountability, respect, and commitment as a representative of the company.

- Strong collaborative and teamwork skills.

Additional Requirements

- Communication: Ability to explain complex technical concepts clearly to both technical and non-technical audiences.

- Application Note: Please submit your resume in English. The interview process will be conducted primarily in English.

- Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit [www.knowbe4.com/careers/benefits](http://www.knowbe4.com/careers/benefits).

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

## About KnowBe4

## Company Overview
- **One-liner**: KnowBe4 provides a cybersecurity platform that helps organizations manage human and AI agent risk through security awareness training, phishing simulation, and AI-driven defense agents.
- **Entity Type**: Private (taken private by Vista Equity Partners in 2024)
- **Headquarters**: Clearwater, Florida, United States
- **Founded**: 2010
- **Founders**: Stu Sjouwerman

## Core Business
- **Primary industry**: Cybersecurity (Human Risk Management, Security Awareness Training, AI Agent Security)
- **Target customers**: B2B, serving over 70,000 organizations worldwide, ranging from SMBs to large enterprises
- **Mission**: "To enable your employees to make smarter security decisions, every day."

## Products & Services
- **Security Awareness Training**: A comprehensive library of training content designed to educate employees on recognizing and resisting phishing, social engineering, and other cyber threats.
- **Phishing Simulation (AIDA)**: AI-powered phishing simulation platform that uses generative AI to create realistic, targeted phishing templates for testing and training employees.
- **Cloud Email Security (Egress)**: An adaptive, AI-driven cloud email security platform acquired in 2024 to block phishing, malware, and social engineering attacks before they reach the inbox.
- **AIDA (Artificial Intelligence Defense Agents)**: A suite of AI-native security agents that automate and enhance human risk management, including agents for automated training, template generation, knowledge refreshers, policy quizzes, and orchestration.
- **Agent Risk Manager**: A governance layer for AI agents, providing visibility, threat detection, and control over AI agent activity within an organization.
- **SecurityCoach**: A real-time security coaching product that provides immediate feedback to users when risky behavior is detected.
- **KnowBe4 HRM+**: An integrated human risk management platform combining AI, training, and security products.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (taken private by Vista Equity Partners in 2024; prior to that, it was publicly traded on NASDAQ: KNBE).
- **Key Metric**: Trusted by more than 70,000 organizations worldwide.
- **Notable Investors/Partners**: Vista Equity Partners (current owner), Microsoft (collaboration announced June 2025).
- **Growth Signals**: 
  - Completed a successful IPO in 2021, then taken private by Vista Equity Partners in 2024.
  - Acquired Egress (cloud email security leader) in 2024.
  - Launched AIDA (AI Defense Agents) suite, with 8 agents released by April 2026.
  - Established a dedicated Enterprise AI (EAI) division in 2024.
  - Expanded to 11 countries: UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, and India.
  - Named to the Inc. 500 list five times.

## Competitive Advantages
- **Market Leadership**: Trusted by over 70,000 organizations, making it the largest platform for security awareness training and human risk management.
- **Pioneer in Digital Workforce Security**: First to market with a unified platform securing both human users and AI agents, addressing the emerging "agentic AI" threat landscape.
- **AI-First Innovation**: Dedicated Enterprise AI (EAI) division and a suite of proprietary AI Defense Agents (AIDA) that provide a significant technological moat.
- **Comprehensive Platform**: End-to-end solution covering training, phishing simulation, email security, and AI agent governance, creating a sticky ecosystem.
- **Radical Transparency Culture**: A unique internal culture of open communication, including daily company-wide CEO updates.

## Strategic Focus
- **Securing the AI Workforce**: A major strategic pivot to become the "pioneer of digital workforce security," securing both human employees and AI agents.
- **AI Innovation**: Continued investment in the AIDA platform and the Enterprise AI division to automate and enhance human risk management.
- **Platform Expansion**: Deepening the integration of acquired assets (Egress) and building a unified, comprehensive security platform.
- **Global Growth**: Expanding international presence across 11 countries and growing the customer base beyond 70,000 organizations.

## Why Work Here
- **Award-Winning Culture**: Consistently ranked a "Best Place to Work" by Fortune Magazine and The Tampa Bay Times for over a decade, with specific accolades for women, millennials, and technology.
- **Radical Transparency**: The CEO hosts a daily 5-20 minute company-wide meeting to update all employees on company happenings, good or bad. Monthly "Lunch with the CEO" events randomly select 10 employees.
- **Hybrid & Remote Options**: Offers a hybrid work environment with remote work options, a relaxed dress code, and a "no door policy" encouraging open communication.
- **Global Exposure**: Offices in 11 countries (US, UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, India) providing opportunities for international collaboration.
- **Professional Development**: Tuition reimbursement up to $5,250/year, certification bonuses up to $5,000/year, leadership skills training, and a strong history of internal promotion.
- **Generous Benefits**: Fully paid medical insurance, 3.5% 401k matching, 8-weeks fully paid parental and adoption leave, open PTO, and a relaxed dress code ("If you don’t get arrested on your way to work, you are good!").
- **Diversity & Inclusion**: Active Employee Resource Groups, community outreach, scholarships for underrepresented talent, and diverse hiring events.
- **Fun Perks**: Unlimited snacks, game rooms, end-of-month celebrations, and regular social events (movie nights, beach days, boat cruises).

## Sources
1. [knowbe4.com](https://www.knowbe4.com/about-us)
2. [knowbe4.com](https://www.knowbe4.com/careers)
3. [knowbe4.com](https://www.knowbe4.com/careers/benefits)
4. [knowbe4.com](https://www.knowbe4.com/careers/job-openings)
5. [knowbe4.com](https://www.knowbe4.com/)

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