---
title: 'Techincal Support Engineer I at Mapbox'
canonical: 'https://feeny.ai/job/techincal-support-engineer-i-mapbox-mapbox-6xh4brfh9s2h'
type: 'job'
last_seen: '2026-11-05'
---

# Techincal Support Engineer I at Mapbox

- **Company:** [Mapbox](https://feeny.ai/companies/mapbox)
- **Location:** Mapbox, Poland
- **Employment:** full-time
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/mapbox/c628d8a7-7ab0-4a41-93cb-324844ba7d66

## Job description

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.

## What We Do

Our Support Team is composed of a diverse group of professionals such as developers, designers, and data specialists. Our team’s experience allows us to be knowledgeable about every aspect of the Mapbox stack, enabling us to provide exceptional support to our customers. We publish comprehensive documentation and provide direct email support to ensure that our users have the resources they need to succeed. Moreover, we are committed to identifying cross-team root issues, advocating for targeted improvements to our products and documentation, and helping our customers grow with Mapbox.

## What You'll Do

- Break down complex customer questions into manageable pieces and find solutions in the Mapbox stack. Communicate those solutions through concise and friendly responses
- Provide excellent customer service, manage incoming customer issues, and collaborate with internal teams to ensure customer needs are met or exceeded
- Analyze user feedback and translate it into actionable next steps for our service teams and product engineers
- Take on proactive projects to address customer trends and advocate their needs in cross-team communication and projects lead
- Regularly analyze ticket data to identify patterns and trends, lead cross-team communication and common tasks to improve customer experience
- Independently lead initiatives aimed at improving customer experience and reducing the volume of support tickets
- Develop and implement standards and best practices into existing processes
- Participate in on-call rotation with the support team to ensure 24/7 availability for our customers
- Use excellent written and oral communication skills to clearly articulate solutions to customers and service teams

What We Believe are Important Traits for This Role

- 2-4 years experience
- Excellent written communication skills to clearly articulate technical solutions to customers
- Exemplary written and oral communication (B1+) and writing skills in English
- Broad range of complex technical and analytics skills and tools to reach customer needs (e.g., API’s, Debugging Tools etc.)
- Create examples that demonstrate the best technical solution to customers
- Strong debugging skills to troubleshoot and solve customer issues
- Ability to prioritize and escalate issues appropriately and effectively
- Customer engagement skills to provide friendly and effective support
- Familiarity with GitHub, Slack, and Jira

## Preferred Qualifications

- Knowledge of Support ticketing solutions such as Zendesk and Jira Experience working with engineering and product teams
- Familiarity with geospatial tools and data such as (GeoJSON, [Kepler.gl](http://kepler.gl), OSM etc.)
- Experience in cross team collaboration and organized activities (work with engineers)
- Experience with Mapbox services and their toolchains possibilities
- Be able to work both independently and with the team, solving increasingly complex problems

## What We Value

In addition to [our core values](https://www.mapbox.com/about/values/), which are not unique to this position and are necessary for Mapbox leaders:

- We value high-performing creative individuals who dig into problems and opportunities.
- We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

## How We Support You

- Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable.
- Country-Specific Care & Coverage: Private health, dental, and income protection plans tailored to elevate your regional statutory benefits.
- Family-First Support: Family care, maternity and paternity leave policies to support your growing family.
- Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth
- Balance & Brainpower: Mental health support for you and your dependents.
- Rest & Recharge: Paid time away, company holidays, and generous absence policies.
- Time Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO.

Our annual compensation for this role ranges from $30,400 - $45,600 (salaries are in USD). Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role). By applying for this position, you acknowledge that you have received the [Mapbox Non-US Privacy Notice](https://www.mapbox.com/legal/applicant-privacy-notice/) for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.

#LI-Remote

## About Mapbox

## Company Overview
- **One-liner**: Mapbox is a global location platform that provides maps, navigation, search, and real-time location data services to power experiences for developers, enterprises, and consumers.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Washington, DC, USA (with offices in San Francisco, Helsinki, and Minsk)
- **Founded**: 2010
- **Founders**: Eric Gundersen, Mikel Maron, Alex Barth, Will White, Tom MacWright

## Core Business
- Primary industry: Location Technology / Geospatial Data / Developer Infrastructure
- Target customers: B2B and B2D (Developer-first) — serving logistics, delivery, automotive, retail, travel, manufacturing, and enterprise software companies
- Mission or purpose: To power navigation for people, packages, and vehicles everywhere. They equip innovators to keep up with a changing world through real-time data and map rendering technologies.

## Products & Services
- **Mapbox Maps**: A customizable, high-performance mapping platform offering a suite of APIs and SDKs for web and mobile applications, including vector tiles, static maps, and map design tools.
- **Mapbox Navigation**: Turn-by-turn navigation services for car, truck, and last-mile delivery, optimized for real-time traffic and routing.
- **Mapbox Search**: Geocoding and place search APIs that provide location intelligence and address autocomplete.
- **Mapbox Data**: A rich set of datasets including traffic data, points of interest (POI), and real-time location insights for analytics and planning.
- **Mapbox Unity SDK**: Tools for building immersive location-based experiences in games, AR/VR, and simulation.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company); Mapbox raised over $350M in equity funding. In 2020, its valuation was reported as approximately $1B.
- **Key Metric**: Total Funding — Over $370M raised from investors
- **Notable Investors/Partners**: SoftBank Vision Fund, Foundry Group, DFJ Growth, True Ventures, Glynn Capital, Atomico, and others. Strategic partners include the United Nations, World Bank, USAID, and Doctors Without Borders.
- **Growth Signals**: Headquartered in DC with offices in SF, Helsinki, and Minsk; serves millions of developers and enterprise customers globally; expanding into automotive, logistics, and IoT verticals. In October 2024, they launched new real-time data products for fleet management.

## Competitive Advantages
- **Developer-First Platform**: Serves a massive global developer community with a strong open-source ethos and extensive APIs/SDKs.
- **Customizability and Performance**: Unmatched ability for developers to style maps and control rendering, with low-latency vector tiles.
- **Real-Time Data Ecosystem**: Proprietary traffic, navigation, and location data that continuously updates, creating a data moat.
- **Strong Industry Partnerships**: Works with the UN, World Bank, and global enterprises, demonstrating trust and reliability beyond typical commercial use.

## Strategic Focus
- **Automotive & Logistics Growth**: Deepening integrations with automotive OEMs and delivery/logistics companies for real-time navigation and fleet management.
- **Real-Time Intelligence**: Expanding data products for real-time location analytics, traffic, and supply chain visibility.
- **Developer Ecosystem Expansion**: Investing in SDKs, Unity integrations, and developer tools to maintain community leadership.
- **Global Reach**: Scaling enterprise sales across non-US markets, especially Europe and Asia.

## Why Work Here
- **Remote-First Culture**: Mapbox embraces work flexibility; most roles are remote-friendly, and employees are free to work from home, offices, or even a national park with good WiFi.
- **Comprehensive Benefits**: Offers competitive compensation, equity, generous PTO, company-wide breaks, retirement programs, and comprehensive healthcare/mental health support.
- **Family Support**: Paid maternity, paternity, adoption, and family care leave.
- **Social Impact**: Over 30 hours of paid volunteer time annually and a donation-matching benefit. The team works on projects with NGOs and social impact organizations.
- **Engineering-Driven**: A builder culture with a focus on innovation, data-driven decision-making, and cross-functional collaboration.
- **Diverse and Inclusive**: Committed to DEI, with employee resource groups and policies promoting equity and inclusion.
- **Open Positions**: As of mid-2025, there were 77 open roles across multiple locations, including remote and hybrid options in the US, Helsinki, and Minsk.

## Sources
1. [mapbox.com/company](https://www.mapbox.com/company)
2. [mapbox.com/careers](https://www.mapbox.com/careers)
3. [jobs.ashbyhq.com/mapbox](https://jobs.ashbyhq.com/mapbox)
4. [mapbox.com/company/culture](https://www.mapbox.com/company/culture)
5. [crunchbase.com/organization/mapbox](https://www.crunchbase.com/organization/mapbox)

## Other roles at Mapbox

- [Software Development Engineer III, Maps API](https://feeny.ai/job/software-development-engineer-iii-maps-api-mapbox-mapbox-6x903nnkvwws) — Mapbox, United Kingdom
- [Software Development Engineer III, Maps API](https://feeny.ai/job/software-development-engineer-iii-maps-api-mapbox-helsinki-e085z2e9jxnx) — Helsinki, Finland
- [Product Manager II, Maps AI](https://feeny.ai/job/product-manager-ii-maps-ai-mapbox-mapbox-d29azy3af5aj) — Mapbox, United States
- [Machine Learning Engineer III, Routing Cost](https://feeny.ai/job/machine-learning-engineer-iii-routing-cost-mapbox-mapbox-hpf6z8hz87ep) — Mapbox, United Kingdom
- [RAVE I (24/7), Feedback and Corrections (Road Closures)](https://feeny.ai/job/rave-i-24-7-feedback-and-corrections-road-closures-mapbox-minsk-wt9dnn3hkw43) — Minsk, Belarus
- [Technical Program Manager III, Automotive](https://feeny.ai/job/technical-program-manager-iii-automotive-mapbox-mapbox-08dv9qg0a205) — Mapbox, Germany
- [Machine Learning Engineer III, Routing Cost](https://feeny.ai/job/machine-learning-engineer-iii-routing-cost-mapbox-mapbox-dr790vtpx3ep) — Mapbox, Poland
- [Machine Learning Engineer III, Routing Cost](https://feeny.ai/job/machine-learning-engineer-iii-routing-cost-mapbox-finland-2vjyssv22s7g) — Finland
- [Head of Developer Relations](https://feeny.ai/job/head-of-developer-relations-mapbox-mapbox-8pahveg3ze18) — Mapbox, United States
- [RAVE I, Data Enrichment](https://feeny.ai/job/rave-i-data-enrichment-mapbox-minsk-5fzy3shjfh0p) — Minsk, Belarus