--- title: 'Technical Account Manager (AMS) at DigiCert' canonical: 'https://feeny.ai/job/technical-account-manager-ams-digicert-cape-town-j0xkqxsn5pkp' type: 'job' last_seen: '2026-09-10' --- # Technical Account Manager (AMS) at DigiCert - **Company:** DigiCert - **Location:** Cape Town, South Africa - **Posted:** 2026-08-06 - **Last confirmed live:** 2026-09-10 - **Apply:** https://www.digicert.com/careers/?gh_jid=8660298002 ## Job description ## Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at [www.digicert.com](http://www.digicert.com/) Job summary We are seeking a Technical Account Manager (TAM) to join DigiCert’s growing global team and support our most strategic, high-value enterprise customers. This role supports our US customer base and therefore requires working PST business hours. As a Technical Account Manager at DigiCert, you will serve as a trusted technical advisor and primary point of contact for customers enrolled in Premium Support. You will deliver a proactive, high-touch support experience by combining deep technical expertise with strong customer advocacy. Acting as a Subject Matter Expert (SME) across DigiCert products and services, you will lead issue management, guide best practices, and partner closely with internal teams to ensure optimal customer outcomes. This role is central to DigiCert’s mission of delivering a world-class customer experience, minimizing customer risk and downtime, and maximizing the value customers realize from our solutions. ## What you will do Technical Support And Guidance - Facilitate timely solutions for technical support problems, ensuring minimal disruption and productivity loss. - Collaborate with internal technical teams to proactively monitor and manage customer issues. - Troubleshoot and resolve technical problems with a strong understanding of DigiCert PKI/Digital Security products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management (CLM). - Adhere to support metrics, including SLAs, response times, and resolution times, while meeting and exceeding customer expectations. Customer Relationship Management - Provide Premier-quality account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program. - Act as the primary point of contact, delivering advanced troubleshooting and maintaining strategic relationships. - Build trust by providing consistency, accountability, and visibility tailored to the customer’s business and product needs. - Conduct periodic business reviews to discuss technical health, actionable insights, and personalized assessments. Product Expertise with all DigiCert One Products - Provide product training and technical advice to clients, ensuring they are empowered to use DigiCert solutions effectively. - Maintain expertise in DigiCert product suite and related technologies, including Microsoft, Cisco, AWS, Citrix, Linux, Apache, RedHat, F5, DNS Products and Windows operating systems. - Demonstrate strong knowledge of networking concepts (TCP/IP, DNS, SMTP, SSH, SSL) and information security products (antivirus, spam filters, email encryption, etc.). - Leverage deep technical skills to proactively manage key events and prevent disruptions for customers. Account Management and Growth: - Manage customer relationships to ensure satisfaction, retention, and long-term success. - Identify opportunities by analyzing customer needs and usage trends. - Act as a trusted advisor by providing personalized, data-driven insights and technical health reviews to achieve customer objectives. - Advocate for customers by providing feedback to DigiCert engineering and product teams based on customer insights. Other duties as assigned and related to the nature of this role and company initiatives. ## What you will have Education - Bachelor’s degree in business, information technology, or a related field (or equivalent experience) is strongly preferred. ## Experience - 3+ years of dedicated customer support, account management, or client success experience in a technical or service-related field. - Proven ability to work effectively in team environments and manage cross-functional communication. - Experience in the security industry or with technical support products is a strong asset. Account Management - Proven ability to build and nurture long-term customer relationships. - Experience in enterprise account management or a similar customer-facing role. - Experience conducting business reviews and delivering customer-centric solutions. Technical Expertise - Familiarity with enterprise-grade technical environments, including Microsoft products, AWS, Cisco, Java, Load Balancers, Proxy’s, Python etc. - Strong experience and understanding of Rest API and Json. - Strong Understanding of PKI/Digital Security products. - Strong understanding of network topology’s - Expertise in operating systems (Linux, Apache, RedHat, Windows, Ubuntu) and networking concepts (TCP/IP, DNS, SMTP, etc.). - Hands-on experience troubleshooting server-level and security product issues. Communication And Problem-Solving - Excellent interpersonal and organizational skills to manage multiple accounts effectively. - Strong problem-solving skills to address technical challenges and provide timely resolutions. Soft Skills - Ability to work collaboratively in a team environment and adapt to flexible schedules. - Strong relationship-building, problem-solving, and customer service skills. - Ability to manage multiple accounts and prioritize tasks effectively. - Analytical mindset with a proactive approach to identifying and solving issues. - Willingness to adjust working hours based on customer needs and business demands. Fluency in English with excellent verbal and written communication skills. Additional language proficiency is a plus. ## Nice to have - Industry certifications like Microsoft, AWS, etc. ## Benefits - Competitive compensation and comprehensive benefits package - Generous paid time off, including holidays and additional leave options - Family-friendly leave policies, including maternity, paternity, and other supportive leave programs - Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources - Pension, life insurance, and income protection benefits (location dependent) - Employee Assistance Program with 24/7 confidential support for employees and their families - Education assistance and professional development opportunities - Access to LinkedIn Learning and continuous learning resources - Employee referral bonus program and additional company perks and discounts - Business travel insurance and global employee support programs To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered. ## __PRESENT ## __PRESENT ## __PRESENT ## About DigiCert ## Company Overview - **One-liner**: DigiCert is a global leader in intelligent digital trust, securing people, data, and devices with AI-powered PKI, DNS, and certificate lifecycle management solutions. - **Entity Type**: Private (later stage, total funding $9.3M reported but likely outdated) - **Headquarters**: Lehi, Utah, USA - **Founded**: 2003 - **Founders**: Not publicly available in provided sources ## Core Business - Primary industry/industries: Cybersecurity, Digital Trust, Public Key Infrastructure (PKI), Certificate Lifecycle Management, DNS Security - Target customers: B2B, primarily large enterprises (90%+ of Fortune 500), government, and service providers; over 125,000 customers in 180+ countries - Mission or purpose statement: "Make digital trust endure" – built to secure identities, communications, and integrity across infrastructure, applications, devices, and AI agents. ## Products & Services - **DigiCert ONE Platform**: AI-powered platform that unifies PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messages, AI content, and agents. (Type: SaaS / Platform) - **PKI (Public Key Infrastructure)**: Core digital certificate issuance, validation, and management for organizations. (Type: SaaS + Service) - **DNS Security**: Protection against DNS-based threats; recognized by Frost & Sullivan 2026 Global DNS Security Competitive Strategy Leadership Award. (Type: SaaS) - **IoT Device Security**: Securing device identity and communication for the Internet of Things. (Type: SaaS) - **Software Trust / Content Provenance**: Ensuring integrity of software supply chains and digital content authenticity. (Type: SaaS) - **Post-Quantum Security**: Preparing for quantum-safe cryptography readiness. (Type: Service / Platform capability) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual revenue not publicly available; strongest fiscal year to date reported in 2025 under CEO Dr. Amit Sinha - **Notable Investors/Partners**: Not listed in provided sources; customers include 90%+ of Fortune 500. DigiCert partners with industry standards bodies (CA/Browser Forum, IETF, ETSI). - **Growth Signals**: 1,372 total employees (Built In, 2025); offices in Lehi (HQ), Bengaluru, London, Sunnyvale, Singapore; over 125,000 customers; recent awards include Frost & Sullivan 2026 Global DNS Security Award, IoT Evolution World 2025 Product of the Year and IoT Security Excellence Award, SiliconANGLE 2025 TechForward Award Finalist. ## Competitive Advantages - **AI-powered platform** that provides end-to-end visibility, automation, and control for certificate and trust management. - **Industry standards leadership** – DigiCert executives actively shape digital trust standards through CA/Browser Forum, IETF, and ETSI. - **Unified PKI + DNS + certificate management** in a single platform, reducing complexity for large enterprises. - **Quantum-ready** approach, preparing customers for post-quantum security transitions. - **Trust ecosystem** – trusted by the world’s most security-conscious organizations (Fortune 500, critical infrastructure). ## Strategic Focus - **AI and quantum readiness**: Building intelligent trust for the AI age and preparing for quantum-safe cryptography. - **Automation and resilience**: Reducing manual certificate management via AI-driven lifecycle automation. - **Platform expansion**: DigiCert ONE as the unified trust control plane for identity, devices, software, and content. - **Global growth**: Expanding presence in key markets (EMEA, APAC) and deepening enterprise partnerships. ## Why Work Here - **Culture**: "CARE" values – Customer Obsession, Amazing Innovation, Relentless Execution, Exceptional Collaboration. Emphasis on trust, collaboration, and impact. - **Diversity & Inclusion**: Parity pledge (interview at least one qualified woman for every open role); active Women in Tech chapter with mentorship programs; diversity-based Employee Resource Groups. - **Remote/Hybrid/Office**: Primarily in-office roles (HQ Lehi and Bengaluru offices); some positions may allow flexibility. Built In lists "Employees work from physical offices." - **Benefits**: Performance bonuses, employee discounts, generous parental leave, family medical leave, dental insurance, health insurance, Flexible Spending Account (FSA), tuition assistance, apprenticeship programs, job training + conferences, free snacks and drinks. - **Growth & Development**: Opportunities to work on cutting-edge security technology (AI, quantum, IoT); strong focus on professional development and internal mobility. - **Community**: STEM education partnership with Thanksgiving Point in Utah, supporting real-world science and engineering challenges for local students. ## Sources 1. [DigiCert Careers](https://www.digicert.com/careers) 2. [DigiCert About](https://www.digicert.com/about) 3. [DigiCert CARE Commitment](https://www.digicert.com/about/care) 4. [Built In Profile](https://builtin.com/company/digicert) 5. [LinkedIn Company Page](https://www.linkedin.com/company/digicert-inc-) ## Other roles at DigiCert - [Trust Operations Analyst](https://feeny.ai/job/trust-operations-analyst-digicert-united-states-77czzrh1gyhg) — United States - [Senior Solutions Engineer - Midwest](https://feeny.ai/job/senior-solutions-engineer-midwest-digicert-chicago-illinois-57je1q7g7cdh) — Chicago Illinois, United States - [Solutions Engineer](https://feeny.ai/job/solutions-engineer-digicert-london-t1pnqa32txad) — London, United Kingdom - [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-digicert-cape-town-4s604d04rv3v) — Cape Town, South Africa - [Associate Solutions Engineer](https://feeny.ai/job/associate-solutions-engineer-digicert-london-jmaer344wfd5) — London, United Kingdom - [Associate Authentication Analyst (French/Spanish/Portuguese speaker)](https://feeny.ai/job/associate-authentication-analyst-french-spanish-portuguese-speaker-digicert-269jwh3aba45) — Cape Town, South Africa - [Technical AI Strategist](https://feeny.ai/job/technical-ai-strategist-digicert-cape-town-d94rx959qh7f) — Cape Town, South Africa - [Software Engineer](https://feeny.ai/job/software-engineer-digicert-bengaluru-nwcvwxwmaw7y) — Bengaluru, India - [Associate Authentication Analyst](https://feeny.ai/job/associate-authentication-analyst-digicert-melbourne-ysa0vdadqyyz) — Melbourne, Australia - [Associate Authentication Analyst (Chinese Speaker)](https://feeny.ai/job/associate-authentication-analyst-chinese-speaker-digicert-melbourne-r4n2cxqav6mx) — Melbourne, Australia