---
title: 'Technical Account Manager - APAC at Primer.io'
canonical: 'https://feeny.ai/job/technical-account-manager-apac-primer-io-singapore-61xh09psbqgs'
type: 'job'
last_seen: '2026-10-28'
---

# Technical Account Manager - APAC at Primer.io

- **Company:** Primer.io
- **Location:** Singapore
- **Employment:** full-time
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.ashbyhq.com/primer.io/e0f84dcd-ac4f-4cd4-ac97-6adf5628a2b8

## Job description

An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on.

[Watch our showcase >](https://primer.io/the-primer-showcase) [Read up on our $100m Series C](https://www.primer.io/blog/series-c) [Learn more about our culture >](https://primer.io/careers)

🔍 What will you be doing? Payment performance & risk mitigation

- Proactively monitor merchant integration and payment performance (authorisation rates, network tokenisation coverage, routing configuration) and flag risk before it becomes a problem.
- Recommend and drive routing/NT/config changes, making the economic case (auth rate, cost) for why they matter.

Integration debugging

- Root-cause complex technical issues hands-on, failures, SDK conflicts, webhook gaps, using logs, traces and API behaviour.
- Loop in Primer engineering only when genuinely needed, rather than as a first resort.

Technical escalation ownership

- You will act as an escalated contact during incidents that affect key merchants and require support from someone who has context on their particular payment stack. This sort of activity will be done in close contact with Support.
- During and after incidents, you will be in touch with key merchants to deliver RCA’s, walk-through any impacts and offer recommendations to prevent future exposure.

Enablement & solution design

- Lead technical deep-dives and solution design sessions when a merchant adopts a new PSP connector, payment method, or unreleased Primer product as a design partner.
- Manage the expectation gap through rollout and feed structured, usable feedback back to Product and Engineering.

Proactive technical reviews

- Run recurring technical integration reviews (e.g. quarterly) with each merchant's engineering/payments stakeholders, covering integration health, optimisation opportunities, and risk, independently of any commercial QBR run in-partnership with the AM.

Regulatory & compliance navigation

- Translate changes in card scheme rules or regional regulation (e.g. BNPL rules, PCI requirements) into a concrete technical plan for each affected merchant.

👀 What we’d love to see:

- Deep, hands-on technical ability: comfortable reading API logs and traces, debugging integration issues directly, and writing basic scripts/SQL to investigate an issue — a real technical peer to a merchant's engineers, not a relationship manager with technical vocabulary.
- Experience in a technical, merchant/customer-facing role: Technical Account Manager, Solutions Engineer, Support Engineer, Customer Success Manager (technical focused), Implementation Specialist, in payments, fintech, or e-commerce.
- Strong understanding of APIs, webhooks, and SDKs: The ability to explain technical flows clearly to both engineers and non-technical stakeholders.
- A proactive operating style: Comfortable identifying and surfacing risk before being asked, not just responding to tickets.
- Confidence and credibility presenting technical material: Comfortable presenting to senior technical stakeholders (VP Engineering, Head of Payments) at enterprise merchants.
- Comfortable owning ambiguity: Coordinating across Primer's engineering, product, and support teams without heavy oversight.
- Direct experience with payments infrastructure: network tokenisation, PSP connectors/routing, or card scheme mechanics.
- Design-partner support experience: exposure to beta or early-access product rollouts across key merchants.

What this role is explicitly not

- Not a renewals or commercial negotiation owner, that's the Account Manager.
- Not a support/ticket-routing role, the bar is proactive technical ownership, not reactive Q&A.

✅ A typical interview process

- An initial intro call with a Talent Partner
- An interview with the Hiring Manager
- Challenge Stage - Contextualised to the role
- A final, values-alignment interview

What's the culture like at Primer?

We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants.

We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and access to co-working spaces across most major cities.

The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there's a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It's never something you face alone.

Our benefits

🌍 We are fully remote and globally distributed; and have been since day one 💰 Competitive share options 🌴 Flexible holiday, with 25 days minimum to be taken 🗣️ Co-working space access across major cities 📅 Workations & Company Retreat 💻 The best equipment for your role 🏠 £500 towards your home office setup 🔎 Generous learning budget 🏥 Private Medical Insurance 📈 A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply. You may be the right candidate for this or other roles.

Primer is committed to the equal treatment of all current and prospective employees and adopts a zero-tolerance approach to discrimination, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other background or belief.

## About Primer.io

## Company Overview
- **One-liner**: Primer provides an AI-powered unified payments infrastructure that lets merchants accept, manage, and optimize every transaction from checkout to payout.
- **Entity Type**: Private – Series C (raised $100M in 2026)
- **Headquarters**: London, United Kingdom
- **Founded**: 2020
- **Founders**: Gabriel Le Roux and Paul Anthony

## Core Business
- **Primary industry**: Payments infrastructure / Fintech
- **Target customers**: B2B – merchants of all sizes (SMB to enterprise), payment and finance teams
- **Mission**: Build the world’s first unified payments infrastructure, making payments a source of growth rather than just a cost of doing business

## Products & Services
- **Primer Platform (Accept, Manage, Optimize)**: A single integration connecting multiple payment providers. Covers acceptance, routing, reconciliation, FX, and fallbacks. Includes no-code Workflows.
- **AI Companion**: An AI agent that learns a merchant’s business, monitors transactions, and optimizes performance end-to-end.
- **Global Accounts**: Helps finance and payments teams manage how money moves across their business.
- **Reconciliation**: Automated transaction tracking from checkout to settlement to uncover revenue opportunities and reduce hidden costs.
- **Fallbacks & Network Tokenization**: Features that boost payment success rates and revenue capture.
- **Primer for Partners**: Enables any service to build into Primer and own their integration.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding raised – $173M (Seed $4.3M, Series A $18.7M, Series B $50M, Series C $100M) [primer.io/about-us]
- **Notable Investors**: Sofina (lead Series C), ICONIQ (lead Series B), Accel, Balderton, RTP Global, Seedcamp, Speedinvest, Tencent, Peak XV Partners
- **Growth Signals**:
  - 200% year-on-year growth in 2024 [primer.io/about-us]
  - Headcount of 128 employees (+25.5% YoY) [linkedin.com]
  - Operating in 30+ countries across 6 continents
  - Processes billions of dollars in payment volume monthly with 99.99% uptime
  - 95%+ of customer payment volume processed reliably

## Competitive Advantages
- **Unified platform**: Replaces the complexity of managing multiple providers with a single integration and control plane
- **AI-native**: AI Companion provides ongoing optimization, monitoring, and incident response
- **Enterprise-grade security**: PCI-1 & GDPR compliant, SOC2 Type-2 certified
- **Proven scale**: Trusted by global merchants with billions in volume and 99.99% uptime

## Strategic Focus
- Deepen presence in APAC (2024–2025 expansion)
- Continue building AI-native infrastructure for the next generation of payments and finance teams
- Grow the Primer for Partners ecosystem
- Scale the platform with new features like Global Accounts and Reconciliation

## Why Work Here
- **Remote-first since day one**: Team works from 30+ countries with flexible hours; teams align on overlap for collaboration.
- **Culture**: Low ego, high standards, strong ownership, and generous knowledge sharing. Proud of a 4.2 Glassdoor rating.
- **Benefits**: Premium private health insurance (AVIVA in UK; Allianz, Bupa globally); competitive location-based compensation plus equity; wellness and training budget.
- **Growth**: Significant autonomy and opportunities to shape your own path; average hiring process of 27 days.
- **Global retreats**: Company-wide retreats and team workations to bring people together in person.

## Sources
1. [primer.io](https://www.primer.io/)
2. [primer.io/careers](https://primer.io/careers)
3. [primer.io/about-us](https://primer.io/about-us)
4. [linkedin.com](https://uk.linkedin.com/company/primerapi)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/primer.io)

## Other roles at Primer.io

- [Senior Engineer, Backend - Protection](https://feeny.ai/job/senior-engineer-backend-protection-primer-io-romania-d78pzq3sj6jf) — Romania
- [Technical Account Manager - EMEA](https://feeny.ai/job/technical-account-manager-emea-primer-io-united-kingdom-pez2f0sb59xd) — United Kingdom
- [Revenue Operations Associate](https://feeny.ai/job/revenue-operations-associate-primer-io-singapore-9xgep3cx6yvy) — Singapore
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-primer-io-united-kingdom-cbfmmr4w1ppy) — United Kingdom
- [Product Marketing Associate](https://feeny.ai/job/product-marketing-associate-primer-io-united-kingdom-ewy4ttgd1tg5) — United Kingdom
- [Account Executive - Mid-Market - France](https://feeny.ai/job/account-executive-mid-market-france-primer-io-france-b7f7gbs4j0fa) — France
- [Enterprise Account Executive - East](https://feeny.ai/job/enterprise-account-executive-east-primer-io-new-york-vtcgddptce28) — New York, NY
- [Senior Manager - Solutions Engineering](https://feeny.ai/job/senior-manager-solutions-engineering-primer-io-united-kingdom-tqxkb12gctrb) — United Kingdom
- [Head of Sales - EMEA](https://feeny.ai/job/head-of-sales-emea-primer-io-united-kingdom-fm0qynqfr21d) — United Kingdom
- [Senior DevEx Engineer - Infrastructure](https://feeny.ai/job/senior-devex-engineer-infrastructure-primer-io-united-kingdom-s4hpvfr60en4) — United Kingdom