---
title: 'Technical Account Manager - (AU) at Obsidian Security'
canonical: 'https://feeny.ai/job/technical-account-manager-au-obsidian-security-sydney-mz8z8kqn166a'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Account Manager - (AU) at Obsidian Security

- **Company:** Obsidian Security
- **Location:** Sydney, Australia
- **Posted:** 2026-03-31
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/obsidiansecurity/jobs/5170309008

## Job description

Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world’s largest Fortune 1000 and Global 2000 companies.

Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap: securing SaaS apps where business happens—Microsoft 365, Salesforce, and hundreds more. The company does this by offering a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, they’re transforming how SaaS is secured.

With AI driving rapid SaaS growth and complexity, agentic AI tools gain privileged access to sensitive data through integrations, creating new risks most security tools miss. Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major announcements are on the horizon. Recognizing that SaaS security needs to evolve, Obsidian enables growing organizations to start with a lightweight, prevention-focused browser extension and expand coverage over time.

With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.

We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If you're excited to be part of a winning team of a SaaS security start-up, Obsidian Security is a great place to make an impact.

A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to technically advise on the usage of Obsidian solutions and be a subject matter expert on SaaS security challenges and best practices. The TAM's responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian, providing important feedback to product management and engineering. The ideal candidate is driven, collaborative, and knowledgeable, has worked in a cybersecurity role, and is excited about the opportunity to work in a SaaS security start-up. This hybrid role requires the candidate to be on-site at the customer site in Sydney, Australia, for at least two to three days per workweek.

About the Role:

- Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries, and issues of varying complexity and priority.
- Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management, and sales to deliver successful outcomes.
- Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
- Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners.
- Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes.
- Create and deliver Account Health checks and Quarterly Business Review

About You:

- A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
- Experience in building and managing strong customer relationships
- Experience with cybersecurity, especially Cloud and SaaS security concerns
- Ability to prioritize and manage multiple requests while delivering results
- Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
- Experience interacting with APIs, integrations, and middleware
- An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
- Versed in software engineering (Python) is a definite plus
- Experience with cybersecurity solution stacks
- Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.

## About Obsidian Security

## Company Overview
- **One-liner**: Obsidian Security provides an end-to-end AI and SaaS security platform that gives enterprises continuous visibility, runtime guardrails, and audit-ready evidence across human, agentic, and non-human activity.
- **Entity Type**: Private (Series B)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2017
- **Founders**: Glenn Chisholm (Co-Founder & CTO) and other co-founders including Brian Murphy (Co-Founder & Chief AI Officer)

## Core Business
- **Primary industry/industries**: Cybersecurity (SaaS Security Posture Management, AI Security Posture Management, Identity Threat Detection and Response)
- **Target customers**: B2B, Enterprise – Fortune 1000 and Global 2000 companies (e.g., Snowflake, T-Mobile, Pure Storage) across financial services, telecommunications, healthcare, manufacturing, hospitality, and entertainment.
- **Mission statement**: “Be the trust layer for enterprise AI adoption – enabling every organization to embrace the power of SaaS and AI without fear, confusion, or compromise.”

## Products & Services
- **SaaS Security Posture Management (SSPM)**: Unified visibility into misconfigurations, access drift, and compliance gaps across third-party enterprise applications (Salesforce, Workday, Microsoft 365, ServiceNow, etc.).
- **AI Security Posture Management (AISPM)**: Full visibility into every AI agent and GenAI application in the environment, including access, behavior, and data exposure.
- **Identity Threat Detection and Response (ITDR)**: Runtime detection of threats across humans, connected apps, and AI agents, with response capabilities to prevent incidents.
- **SaaS Supply Chain Resilience**: Reduces risky integrations, detects third-party threats early, and contains blast radius from vendor breaches.
- **Self-learning AI + Knowledge Graph**: Real-time, normalized mapping of every identity, access event, activity, and risk across the entire SaaS and AI estate.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Total Funding – **$90M (Series B)** raised from top investors.
- **Notable Investors/Partners**:
  - Investors: Greylock Partners, Norwest Venture Partners, IVP, GV (Google Ventures), Menlo Ventures, SYN Ventures, Wing Venture Capital.
  - Board members include Venky Ganesan (Menlo Ventures), Asheem Chandna (Greylock), Gaurav Garg (Wing Venture Capital).
  - Ecosystem partners: SentinelOne, Databricks, Google Cloud.
- **Growth Signals**:
  - Protects more than **200 organizations** across North America, Europe, Middle East, Southeast Asia, Australia, and New Zealand.
  - Customer roster includes **2 of top 3 financial services firms**, **3 of top 5 telecom carriers**, **6 of top 10 hospitality/entertainment companies**, **7 of top 10 manufacturers**, **10 of top 12 healthcare providers**.
  - Expanded from SaaS security to AI security in 2025; strong global momentum and a new fundraise on the horizon.
  - Headcount likely growing (34 open positions as of search date).

## Competitive Advantages
- **Network Effects**: Every live customer threat and signal feeds a shared model, sharpening detections across all customers before they become incidents.
- **Knowledge Graph Technology**: Unified, normalized, real-time mapping of all identities, access events, and risks across the entire SaaS and AI estate – a data foundation competitors lack.
- **SaaS-native & AI-native**: Purpose-built for environments where data lives in third-party apps and AI agents, not behind a firewall.
- **Team Expertise**: Leadership team includes category-defining security veterans from CrowdStrike, Okta, Cylance, and Carbon Black.

## Strategic Focus
- **Scaling globally** with growing partner ecosystem and a major fundraise expected.
- **Deepening AI Security** as enterprises connect AI tools and agents to sensitive data.
- **Expanding coverage** across non-human identities (service accounts, API tokens, AI agents) which now outnumber human identities in enterprise application estates.
- **Continuing to build the "trust layer"** that enables safe AI adoption at scale.

## Why Work Here
- **Culture**: Described as a passionate team “optimizing for impact” by solving big cybersecurity challenges. Values include customer obsession, ownership, delivery excellence, and data ethics (the “Obsidian C.O.D.E.”).
- **Remote/Hybrid/Office**: Headquarters in Palo Alto, CA. Many roles appear location-specific (e.g., Principal Product Security Engineer, Staff Enterprise Security Engineer – Palo Alto). Expected hybrid/on-site presence.
- **Notable Benefits** (US employees):
  - Competitive compensation with equity and 401k.
  - Comprehensive healthcare (medical, dental, vision).
  - 12 weeks of new parent or family leave.
  - Flexible paid time off and paid holiday time off.
  - Personal and professional development resources.
- **Growth Opportunity**: Highly funded, fast-growing cybersecurity startup backed by top-tier VCs; opportunity to shape a new category (SaaS+AI security) while working with elite enterprise customers.

## Sources
1. [Obsidian Security – Company Website](https://www.obsidiansecurity.com/)
2. [Obsidian Security – Who We Are](https://www.obsidiansecurity.com/company)
3. [Obsidian Security – Careers](https://www.obsidiansecurity.com/careers)
4. [Obsidian Security – Job Board (Greenhouse)](https://job-boards.greenhouse.io/obsidiansecurity)
5. [Obsidian Security – LinkedIn](https://www.linkedin.com/company/obsidiansecurity)

## Other roles at Obsidian Security

- [Chief Information Security Officer (CISO)](https://feeny.ai/job/chief-information-security-officer-ciso-obsidian-security-palo-alto-57e8d19hwxmy) — Palo Alto, CA
- [Senior Threat Research Engineer – Taiwan](https://feeny.ai/job/senior-threat-research-engineer-taiwan-obsidian-security-taipei-zv5cvxn9ksb5) — Taipei, Taiwan
- [AI Security Engineer - Taiwan](https://feeny.ai/job/ai-security-engineer-taiwan-obsidian-security-taipei-wk0jm24v0d1p) — Taipei, Taiwan
- [Threat Intelligence Lead](https://feeny.ai/job/threat-intelligence-lead-obsidian-security-palo-alto-hahqcyafp45j) — Palo Alto, CA
- [Senior Customer Marketing Manager](https://feeny.ai/job/senior-customer-marketing-manager-obsidian-security-united-states-kh414n3n0qfr) — United States
- [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-obsidian-security-philadelphia-pennsylvania-6njd18yg6m4h) — Philadelphia Pennsylvania, United States
- [Staff IT Systems Engineer](https://feeny.ai/job/staff-it-systems-engineer-obsidian-security-palo-alto-tff4x32ksmcn) — Palo Alto, CA
- [Senior Support Engineer](https://feeny.ai/job/senior-support-engineer-obsidian-security-united-states-east-central-cs43h8m197jp) — United States (East/Central)
- [Head of GTM Enablement](https://feeny.ai/job/head-of-gtm-enablement-obsidian-security-united-states-x5r0qpswet4m) — United States
- [Software Engineer - AI Security Product](https://feeny.ai/job/software-engineer-ai-security-product-obsidian-security-palo-alto-zxs177dcy29z) — Palo Alto, CA