---
title: 'Technical Account Manager at Ben'
canonical: 'https://feeny.ai/job/technical-account-manager-ben-london-p255xvgx69s0'
type: 'job'
last_seen: '2026-11-10'
---

# Technical Account Manager at Ben

- **Company:** Ben
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/Ben/709e7cf5-f172-484e-99cb-bbf2b6b72c8a

## Job description

## Our Mission

We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.

## Your Mission

As a Technical Account Manager at Ben, you'll own the technical relationship with a book of enterprise customers and be their voice in everything we build. Your customers are HR and benefits leaders running benefits for thousands to tens of thousands of people across multiple companies. They depend on Ben for managing their benefits, wallets and allowances and payroll reporting, and they depend on you to know their setup inside out. You'll understand their accounts well enough to see trouble coming and to get to the root cause when something breaks. You’ll also be the voice of the customer here. You’ll work closely with Product and Engineering, bringing them what your customers need and why it matters, and helping decide what we build next.

What you'll be doing...

- Own the technical relationship: be the go-to technical contact for your enterprise customers, helping them with all platform-related issues
- Get to the root cause: dig into API errors, SSO and authentication issues, integrations and payroll data to work out what's happening, then resolve it or give Engineering a case they can reproduce
- Guide customers through change: lead admins through new setups, integrations and configuration changes, and run training sessions for their teams
- Stay ahead of your accounts: know your customers' key moments, from enrolment windows to renewals and payroll runs, and proactively raise risks and get ahead of things before they land
- Be the voice of the customer: take the patterns you see across your accounts to Product and Engineering, back them with the tickets and conversations behind them, and follow them through to what gets built

You will thrive in this role if you have…

- Customer-facing experience (essential): you've worked directly with customers in a TAM, Implementation, Technical Support, Operations or Technical CSM roles, ideally within B2B SaaS start-up/scale-up environments
- Owned enterprise accounts: you've managed enterprise customer relationships yourself, juggled several accounts at once, and know when to handle something and when to escalate it
- Hands-on technical troubleshooting: you've debugged API integrations, worked through SSO and authentication issues, and read logs to find the cause of a problem yourself
- Worked closely with Product and Engineering: you've taken a customer problem to an engineering team, made the case for it, and seen it through
- AI in your day-to-day work: you already use AI tools to do your job faster or better, and you can show us something you've built or changed with them. Experience with Devin or Claude specifically isn't needed

Nice-to-haves, but not deal-breakers:

- Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration (nice to have)
- SQL experience and experience working with/testing/troubleshooting APIs (nice to have)

Why join us? You'll own the relationships with a book of well-known enterprise customers and help them run the benefits their people rely on, from health cover to allowances. Benefits are hugely important to the employees of customers we serve, so getting them right matters to thousands of people at every company you look after, and you'll have the responsibility to make sure things run smoothly. It's still early for us. We're scaling fast and TAM is a fairly new function, so how we run accounts, what goes in the playbook and how we use AI are all still being worked out. You'll have a real say in it, and we hope there's room to grow as the team does.

Our Compensation & Benefits It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering [here](https://www.thanksben.com/benefits-at-ben). 💰 Competitive base salary + equity, so you own what you build 💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food! 🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! 🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones. 🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting ❤️ Comprehensive Private Medical Insurance 💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check 🧠 Comprehensive and tailored mental health support and professional coaching through a leading provider

Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com. You can learn more about DEI at Ben [here](https://app.notion.com/p/thanksben/Diversity-Equity-Inclusion-618031028b0f47c5be374a5b249f63c2?source=copy_link).

## About Ben

## Company Overview
- **One-liner**: Ben is an AI-native global employee benefits platform that enables enterprises to manage, deliver, and optimize benefits programmes across multiple markets from a single, unified system.
- **Entity Type**: Private (Series A)
- **Headquarters**: London, United Kingdom
- **Founded**: 2019
- **Founders**: David (co-founder, background at HSBC) and Seb (co-founder, former UK Managing Director at Secret Escapes)

## Core Business
- **Primary industry/industries**: HR Technology / Employee Benefits / SaaS
- **Target customers**: B2B, Enterprise (mid-market to large global enterprises operating across multiple countries)
- **Mission or purpose statement**: To create a world working at its best — where every individual can live their best life, at work and outside of work. The company is on a mission to turn global benefits complexity into clarity.

## Products & Services
- **Ben Platform (AI-native)**: A unified, single-codebase platform for managing global employee benefits. It replaces fragmented, multi-system approaches with one programme across every market, offering local flexibility built in. Features include an eligibility rules engine, multi-entity configuration, regional policy management, payroll reconciliation, global spend dashboards, segmented utilisation reports, and CFO-ready exports.
- **Ben Allowance**: A flexible benefits perk for employees, providing a monthly allowance (starting at £100, increasing with tenure up to £250 per month) to spend on whatever benefits they choose.
- **Data & Insights Module**: Provides live data on programme cost, delivery, and utilisation — designed to give CFOs and HR leaders actionable analytics without manual spreadsheet work.
- **Mobile-first Employee Experience**: A mobile-first interface that gives employees clear, plain-language access to their benefits on any device, with no corporate email required.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Raised $16M in Series A funding; manages tens of millions in benefits spend for customers across 140+ countries
- **Notable Investors/Partners**: Not explicitly named in source materials, but the company is ISO 27001:2022 certified, GDPR compliant (as both data controller and processor), and holds Cyber Essentials, FSQS, and NIST CSF + CIS certifications. The platform supports SSO via SAML 2.0 and OIDC.
- **Growth Signals**: The company has grown from 11 customers and 10 employees (2021) to 113 customers and 46 employees (2023), and then to 162 customers, 93 employees, and over 50,000 users (2024). It now has over 100 employees and 373 total employees listed on Built In. The company opened its first London office in 2022 and currently has two offices.

## Competitive Advantages
- **AI-native, single-codebase architecture**: Unlike legacy competitors that rely on patchwork systems across markets, Ben runs on one unified platform with no legacy debt, enabling AI that catches errors before they reach payroll.
- **Enterprise-grade security and compliance**: ISO 27001:2022 certified with zero non-conformities at last audit; GDPR compliant as both data controller and processor; NIST CSF + CIS mapped; Cyber Essentials and FSQS certified.
- **Global coverage, local flexibility**: Supports enterprises operating across 140+ countries with built-in local compliance, eligibility rules, and multi-entity configuration.
- **Data-driven insights for CFOs**: Provides live, consolidated data on programme spend and utilisation — not spreadsheet exports — making it defensible in finance meetings.

## Strategic Focus
- **Global expansion**: Scaling the platform to serve enterprises in more markets while maintaining a unified experience.
- **AI-driven automation**: Continuing to embed AI into the platform to automate compliance, error detection, and recommendations.
- **Employee engagement**: Driving utilisation and satisfaction through a mobile-first, consumer-grade employee experience.
- **Enterprise procurement readiness**: Maintaining and expanding security certifications to meet the procurement requirements of financial services and other regulated industries.

## Why Work Here
- **Culture**: The company describes itself as building a culture that encourages cross-team collaboration, socialising, and a sense of inclusion and belonging. Employee-led clubs (book club, running club, climbing club) and quarterly team social budgets are part of the culture.
- **Work model**: Hybrid (with offices in London); employees can work from anywhere for a limited time each year.
- **Benefits for employees**: Every employee gets a monthly Ben Allowance (£100–£250/month) to spend flexibly on their own benefits. UK employees get comprehensive Private Medical Insurance (fully funded by Ben), life insurance, and assisted reproduction support. Weekly lunches are provided in-office and for remote teams. There are regular all-company events and a "Ben Buddies" random pairing programme with a budget for coffee/lunch.
- **Learning**: A programme of breakfast and learn sessions with internal and external speakers.
- **Engineering culture**: The company is building a modern, AI-native platform with no legacy debt, which is likely appealing to engineers who want to work on greenfield-style problems.

## Sources
1. [thanksben.com (Careers)](https://www.thanksben.com/careers)
2. [thanksben.com (Homepage)](https://www.thanksben.com/)
3. [thanksben.com (About Us)](https://www.thanksben.com/about-us)
4. [Built In (Ben)](https://builtin.com/company/ben-thanksbencom)
5. [thanksben.com (Benefits at Ben)](https://www.thanksben.com/benefits-at-ben)

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