---
title: 'Technical Account Manager at Bolster Inc.'
canonical: 'https://feeny.ai/job/technical-account-manager-bolster-inc-remote-3kt4cd4x6196'
type: 'job'
last_seen: '2026-09-14'
---

# Technical Account Manager at Bolster Inc.

- **Company:** Bolster Inc.
- **Location:** Remote
- **Compensation:** $80k–$140k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/bolster/4fdea070-99b1-4818-9bc3-6da8b9a25725

## Job description

## About the Role

Bolster has partnered with a major technology provider (the “Partner”) to offer a white-labeled version of our brand protection solution to the Partner's customer base. We're hiring a Technical Account Manager (TAM) to act as the primary technical liaison between Bolster and the Partner, making sure customers who purchase our solution through this partnership get the support they actually need — especially when that need falls outside what the Partner provides at no additional cost. The Partner supports its customers through several layers: a Service Account Manager who handles account, billing, and user-management matters; a baseline technical support team that provides break-fix support; paid integration packages that help with configuration and training; and a range of paid professional/managed services offering deeper technical support and named account resources. This TAM will need to understand that structure well enough to know exactly where the Partner's support ends and where Bolster needs to step in — and then be the one who steps in. This same TAM will also support named enterprise and strategic accounts sold directly by Bolster, acting as the primary product expert on calls alongside our enterprise Customer Success Managers to drive product adoption and expand how customers use the platform. In practice, this is a dual-motion role: one foot in the Partner's support ecosystem, one foot embedded with Bolster's own enterprise book of business.

Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future.

## What You'll Do

- Serve as Bolster's primary point of contact for the Partner's account and support teams — Service Account Managers, baseline technical support, and professional/managed services teams — on everything related to our white-labeled product.
- Learn and navigate the Partner's tiered support model well enough to identify, for any given customer issue, whether it's covered by the Service Account Manager, baseline technical support, a paid integration package, or a professional/managed services offering — or whether it isn't covered by the Partner at all.
- Work with the Partner's professional/managed services teams to clarify which of our products and services fall within scope of each service package, and fill in context where their teams need it.
- Act as the escalation point when a customer needs help beyond what the Partner provides for free: for example, deeper product configuration, ongoing tuning, or hands-on help that isn't included in a paid integration or in baseline technical support.
- Support onboarding and managed integrations for the solution, including training customers both on initial setup and on ongoing maintenance — e.g., configuring automated takedowns and maintaining protected assets over time.
- Track recurring support themes and pain points across accounts, and feed that back to our product, sales, and customer success teams so we can improve documentation, packaging, and pricing over time.
- Build strong, collaborative relationships with the Partner's account managers, support engineers, and services staff so that handoffs and escalations stay smooth on both sides.

Supporting Bolster's Enterprise Accounts

- Serve as the dedicated technical resource for a portfolio of named enterprise and strategic accounts sold directly by Bolster, working in lockstep with each account's Customer Success Manager.
- Join CSM-led customer calls as the product expert — answering technical questions, unblocking issues in real time, and spotting opportunities to expand how the customer uses the platform.
- Help enterprise customers configure and tune Bolster's monitoring and takedown workflows — across domains, social media, app stores, marketplaces, and the dark web — to fit their brand's specific risk profile.
- Stay current on the broader digital-risk and fraud-protection landscape so you can speak credibly to how Bolster fits alongside a customer's other security and brand-protection investments.
- Be the product expert on customer calls and continue to learn about adjacent technologies and services in the fraud space.

## What We're Looking For

- Experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, or a similar customer-facing technical role.
- Experience working within a channel partner, reseller, or white-label business model — ideally with a large enterprise technology partner.
- Comfortable supporting a portfolio of enterprise or strategic accounts alongside a Customer Success team, in addition to partner-sourced customers — this role covers both motions.
- Solid understanding of tiered SaaS support models (break-fix vs. professional services vs. managed services vs. account management).
- Strong communicator, comfortable acting as the bridge between teams — and between companies — and translating between business and technical stakeholders.
- Self-directed and comfortable with ambiguity, while staying organized and reliable.
- Preferred: experience with brand protection, anti-phishing, domain takedown, digital risk protection, or similar cybersecurity/brand-safety products.
- Preferred: familiarity with common digital-abuse vectors — phishing, typosquatting/domain spoofing, social media and app-store impersonation, fraudulent ads, and marketplace scams — and how takedowns actually get executed (registrars, hosting providers, platform trust & safety teams, DMCA/UDRP-style processes).
- Preferred: comfort working with API-driven, integration-heavy products — Bolster's detection and takedown workflows rely heavily on automation and direct platform integrations.
- Preferred: experience working with or alongside a Security Operations Center (SOC), fraud, or brand-security team on the customer side.
- Preferred: familiarity with large enterprise technology partners' support and services ecosystems.

Why Join Bolster?

Bolster is redefining fraud and brand protection. Our AI-driven SaaS platform detects and takes down phishing and scam sites in real time, protecting the world’s top brands and millions of consumers. Our culture values collaboration, curiosity, and ownership — every team member has a voice and an impact. We believe in building elegant, scalable solutions while maintaining a spirit of experimentation and fun. Learn more about our cultural values: bolster.ai/about-us

What we offer: -Excellent medical, dental, and vision insurance -Flexible time off + paid holidays. -Equity + 401(k) plan

## Equal Opportunity Employer

Bolster is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

## About Bolster Inc.

## Company Overview
- **One-liner**: Bolster is an AI-powered cybersecurity platform that protects enterprises from phishing, fraud, and digital impersonation across web, social media, app stores, and the dark web.
- **Entity Type**: Private (Series B, $14M raised in May 2024)
- **Headquarters**: Santa Clara, California, United States (with an office in Noida, India)
- **Founded**: 2017
- **Founders**: Abhishek Dubey (Co-Founder); other founders not publicly listed

## Core Business
- **Primary industry**: Computer and Network Security / Cybersecurity (Brand Protection, Fraud Prevention, Threat Detection)
- **Target customers**: B2B – Enterprises, Fortune 500 companies, and growing startups
- **Mission**: “Make the internet a safer place” / “Eliminate digital fraud at scale” ([bolster.ai/about-us](https://bolster.ai/about-us))

## Products & Services
- **Bolster Platform (AI-powered threat detection & takedown)**: SaaS platform that uses deep learning, computer vision, NLP, and LLMs to detect and automatically take down phishing, impersonation, and scam content across web domains, social media, mobile app stores, messaging platforms, and the dark web. Average takedown speed of 60 seconds. ([bolster.ai/the-bolster-ai-difference](https://bolster.ai/the-bolster-ai-difference))
- **CheckPhish (checkphish.ai)**: Free phishing and scam detection tool used by security researchers and consumers; also feeds threat intelligence back into Bolster’s models.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue ~$10M (estimated); Total funding $46M across 4 rounds
- **Notable Investors**: M12 (Microsoft’s venture fund), Thomvest Ventures, Crosslink Capital, Cervin Ventures
- **Growth Signals**: 76 employees (+12% YoY); workforce distributed across US, India, and Australia; recent Series B (2024) led by M12; trusted by Fortune 500 companies

## Competitive Advantages
- **AI-first since 2019**: Models trained on over 10 billion data points, using LLMs and computer vision for high accuracy and low false positives.
- **Scale & speed**: Analyzes 4 million+ websites daily, monitors 800+ app stores and major social platforms; automated takedowns in ~60 seconds.
- **Multi-channel coverage**: Detects threats across web, social, app stores, dark web, and email – a unified approach that many competitors lack.
- **Proven traction**: Used by leading global enterprises and backed by Microsoft’s venture fund.

## Strategic Focus
- Continue to expand AI detection capabilities across new channels (messaging, email, etc.)
- Grow sales and channel partnerships (hiring Sr. Director of Channel Sales)
- Deepen product features for SOC teams and automate more of the incident response workflow

## Why Work Here
- **Culture**: “High-performance culture” that values collaboration, resilience, and mission-driven work; team celebrates wins together.
- **Work model**: Remote and hybrid options – US-based roles are often fully remote; Noida office supports hybrid arrangements.
- **Perks**: Excellent medical, dental, and vision insurance; flexible time off + paid holidays; equity + 401(k) plan.
- **Engineering culture**: AI and machine learning are core; engineers work on cutting-edge threat detection using LLMs, computer vision, and large-scale data pipelines.
- **Growth opportunity**: Small, nimble team (76 people) where employees can shape product features and have high impact.

## Sources
1. [bolster.ai/about-us](https://bolster.ai/about-us)
2. [bolster.ai/the-bolster-ai-difference](https://bolster.ai/the-bolster-ai-difference)
3. [jobs.lever.co/bolster](https://jobs.lever.co/bolster/)
4. [linkedin.com/company/bolster-ai](https://linkedin.com/company/bolster-ai)

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