---
title: 'Technical Account Manager, Commercial at Hypori'
canonical: 'https://feeny.ai/job/technical-account-manager-commercial-hypori-united-states-yjp8hxqkmvt3'
type: 'job'
last_seen: '2026-11-02'
---

# Technical Account Manager, Commercial at Hypori

- **Company:** Hypori
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.greenhouse.io/hypori/jobs/6238922004

## Job description

Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps and data from any mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.

Hypori is looking for a hands-on, customer-obsessed Technical Account Manager over our commercial accounts to join our Customer Success team. You will be the trusted technical advisor for a portfolio of federal customers, owning the technical relationship from deployment through adoption, optimization, and renewal. You will partner closely with Customer Success Managers, Sales Engineering, Product, Engineering, and Support, Sales, and report to the SVP of Customer Success.

Hypori is proven at scale. More than 95,000 Department of War users are on the platform today, the Army runs BYOD on it, and we hold IL5, FedRAMP High, NIAP Common Criteria, NSA CSfC, and CMMC 2.0 Level 2. As we grow into financial services, healthcare, and the Defense Industrial Base, the person in this seat makes sure every customer environment is configured right, fully adopted, and ready to expand.

## Responsibilities

- Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of federal and commercial customers
- Guide customers through deployment, configuration, and onboarding across cloud, on-prem, and hybrid environments
- Advise on identity and access integration, including SSO, SAML, PIV/CAC, and directory services, along with app delivery, device policies, and network configuration
- Own technical escalations, working with Support, Engineering, and Product to drive issues to resolution and keep customers informed throughout
- Lead technical check-ins, platform health reviews, and the technical portion of QBRs alongside the Customer Success Manager
- Monitor usage and environment health to spot risk early, and recommend optimizations that drive adoption
- Provide the configuration evidence and documentation security officers need for ATO, accreditation, and compliance reviews
- Plan and coordinate upgrades and new releases within each customer’s change control process
- Train customer administrators and systems integrator staff so their teams become self-sufficient
- Bring customer feature requests and technical feedback to Product and Engineering, and advocate for what customers need
- Identify expansion opportunities and support renewals with Customer Success and Sales
- Build reusable assets such as runbooks, deployment guides, and knowledge base articles

## Qualifications

- 5+ years in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity
- Hands-on experience with enterprise IT and security, including identity and access management (SSO, SAML, MFA), networking, and Linux or Windows administration
- Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments
- Track record of managing escalations across a portfolio of enterprise or government accounts
- Able to explain technical topics clearly to administrators, security teams, and executives
- Proficiency with Salesforce, Jira, and Confluence
- Authorized to work in the United States without visa sponsorship
- Location: remote or hybrid with travel up to 20% percent to customer sites

## Who You Are

- Speed: You move with urgency and get things done today, not next week
- Focus: You spend your time on the issues and accounts that matter most to customer outcomes
- Extreme ownership: Your customers, your environments, your escalations. No excuses
- Accountability: You do what you say, when you say. You flag risks early, to your team and your customer
- Coachability: You ask for feedback, act on it, and get better
- Humility: You know what you don’t know, and you say so
- Creativity: You find new ways to solve technical problems and keep customers successful

## Preferred Attributes

- Experience supporting the Department of War, Intelligence Community, or federal civilian agencies
- Familiarity with FedRAMP, NIST SP 800-53, DISA STIGs, DoD Zero Trust, or CMMC
- Experience with mobile, BYOD, VDI, MDM (such as Intune or Workspace ONE), or zero trust deployments
- Security or cloud certifications such as Security+, CISSP, AWS, or Azure
- Experience at a high-growth SaaS company

## About Us

Compensation: $130,000 – $160,000 base salary (commensurate with experience), 10% annual performance bonus.

## About Us

Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.

Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.

At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@hypori.com for assistance.

#Hypori

## About Hypori

## Company Overview
- **One-liner**: Hypori provides a secure mobile access platform that creates isolated virtual workspaces on personal devices, enabling organizations to implement BYOD policies without compromising security or user privacy.
- **Entity Type**: Private (Series B)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2021 (as Hypori Inc., spun out from Intelligent Waves; the underlying technology, originally called DroidCloud, dates back to 2012)
- **Founders**: Jared N. Shepard (CEO)

## Core Business
- **Primary industry/industries**: Cybersecurity, Mobile Security, Virtual Mobile Infrastructure (VMI), Defense & Government IT
- **Target customers**: B2B, with a strong focus on U.S. Department of Defense (DoD), Intelligence Community (IC), Federal Agencies, Defense Industrial Base (DIB), and Healthcare organizations. Also serves commercial enterprises with high security and compliance needs.
- **Mission or purpose statement**: "To protect everything that’s important" by revolutionizing how people access information from anywhere, securely and privately.

## Products & Services
- **[Hypori Halo Platform](https://www.hypori.com/)**: A virtual mobile infrastructure (VMI) SaaS platform that streams pixels (not data) from a secure virtual workspace to a user's personal device. This eliminates data spillage, ensures compliance, and removes the need for invasive Mobile Device Management (MDM) software. It supports BYOD without compromising personal privacy.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding raised is approximately **$55M+** ($20M Series A in 2021, $23M Series B in 2023, and a $12M Series B extension in 2025). [hypori.com](https://www.hypori.com/about-us)
- **Notable Investors/Partners**: GreatPoint Ventures (led Series A), Hale Capital (led Series B), and retired General David Petraeus (investor). Key partners include the U.S. Army, U.S. Air Force, National Geospatial-Intelligence Agency (NGA), and the Defense Information Systems Agency (DISA). [hypori.com](https://www.hypori.com/about-us)
- **Growth Signals**:
    - Achieved **FedRAMP High authorization** in 2025. [hypori.com](https://www.hypori.com/about-us)
    - Won a **$12M renewal and expansion contract** from the U.S. Army in 2024. [hypori.com](https://www.hypori.com/about-us)
    - Awarded a **$4.1M contract** from the U.S. Department of Air Force in 2024. [hypori.com](https://www.hypori.com/about-us)
    - Named a **2025 Best Place to Work** and recognized on multiple Built In Best Places to Work lists (2023, 2024). [hypori.com](https://www.hypori.com/about-us)
    - Expanded into serving the Defense Industrial Base and Healthcare sectors in 2024. [hypori.com](https://www.hypori.com/about-us)

## Competitive Advantages
- **Deep Government & Defense Roots**: A veteran-owned business with deep relationships and a proven track record within the DoD and IC, making it a trusted partner for national security missions.
- **Compliance & Certification Leadership**: One of the few platforms to achieve FedRAMP High, DoD IL5, HIPAA, and NIAP Common Criteria certifications. This creates a massive barrier to entry for competitors.
- **First-Mover in VMI**: Was the first VMI vendor to be added to the NSA's Commercial Solutions for Classified (CSfC) Program Components List. [hypori.com](https://www.hypori.com/about-us)
- **Privacy-First Architecture**: By streaming pixels instead of data, Hypori uniquely solves the tension between enterprise security and personal privacy, a key differentiator for employee adoption.

## Strategic Focus
- **Scaling Commercial & DIB Verticals**: After establishing a strong foothold in the military, Hypori is actively expanding into the Defense Industrial Base and Healthcare sectors.
- **Maintaining Compliance Leadership**: Continuously pursuing and maintaining the highest levels of government security authorizations (FedRAMP, IL5) to stay ahead of competitors.
- **Product Innovation**: Focused on enhancing its platform to simplify device management and user onboarding for large, global organizations.

## Why Work Here
- **Mission-Driven Culture**: The company is intensely focused on a mission to "protect everything that’s important," with a clear tie to national security. The culture emphasizes core values: "Do the right thing," "Be impactful," "Innovate always," "Deliver excellence," and "Succeed as a team." [hypori.com](https://www.hypori.com/careers)
- **Veteran-Friendly**: As a veteran-owned business, the company actively recruits veterans, offers a SkillBridge Training Program, and has a culture that values integrity and service. [hypori.com](https://www.hypori.com/careers)
- **Remote-First & Flexible**: Hypori offers a remote work program with careers across the US, alongside flexible PTO and paid parental leave. [hypori.com](https://www.hypori.com/careers)
- **Strong Benefits & Compensation**: Offers competitive salaries, performance bonuses, a 401(k) with company match, an employee stock option program (creating a culture of ownership), and comprehensive health/wellness benefits. [hypori.com](https://www.hypori.com/careers)
- **Growth & Development**: Sponsors professional development certifications and educational courses, and has a peer-nominated "Hypori Stellar Awards" program for employee recognition. [hypori.com](https://www.hypori.com/careers)
- **Inclusive Hiring**: Committed to equal opportunity and providing reasonable accommodations for applicants with disabilities. [hypori.com](https://www.hypori.com/careers)

## Sources
1. [Hypori Careers Page (Benefits & Culture)](https://www.hypori.com/careers)
2. [Hypori About Us (Milestones & History)](https://www.hypori.com/about-us)
3. [Hypori Official Website (Product)](https://www.hypori.com/)
4. [Hypori Job Board (Open Roles)](http://job-boards.greenhouse.io/hypori)
5. [Hypori Leadership & Board](https://www.hypori.com/leadership-and-board)

## Other roles at Hypori

- [Program Manager, Federal](https://feeny.ai/job/program-manager-federal-hypori-united-states-rt3f3evh5562) — United States
- [Sr Director of Customer Operations & Delivery](https://feeny.ai/job/sr-director-of-customer-operations-delivery-hypori-united-states-svja6rav2jay) — United States
- [Technical Account Manager, Federal](https://feeny.ai/job/technical-account-manager-federal-hypori-united-states-p4mwrwn249w3) — United States
- [Customer Success Manager, Federal Accounts](https://feeny.ai/job/customer-success-manager-federal-accounts-hypori-united-states-j8dm60krcszd) — United States
- [Senior Engineer - Mobile Application](https://feeny.ai/job/senior-engineer-mobile-application-hypori-austin-mhm9tzhyr272) — Austin, TX
- [Customer Success Manager, Commercial Accounts](https://feeny.ai/job/customer-success-manager-commercial-accounts-hypori-united-states-tzkh7knzj7ff) — United States
- [Channel Account Manager, DIB/MSSP](https://feeny.ai/job/channel-account-manager-dib-mssp-hypori-united-states-aa4q61vnkf3r) — United States
- [Channel Sales Engineer](https://feeny.ai/job/channel-sales-engineer-hypori-united-states-ef2kkvpp4kbc) — United States
- [Account Executive, Commercial West](https://feeny.ai/job/account-executive-commercial-west-hypori-united-states-d8n8wtbez1wp) — United States
- [Senior Engineer - Desktop Application](https://feeny.ai/job/senior-engineer-desktop-application-hypori-austin-8y6zfhg1h1n8) — Austin, TX / United States