--- title: 'Technical Account Manager at Cyberhaven' canonical: 'https://feeny.ai/job/technical-account-manager-cyberhaven-united-states-94z4w2np65dm' type: 'job' last_seen: '2026-10-15' --- # Technical Account Manager at Cyberhaven - **Company:** Cyberhaven - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-08 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.ashbyhq.com/cyberhaven/4c459a62-9d6e-465c-aeef-d9ae6e87348a ## Job description ## About the Role Cyberhaven is looking for a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture of each account: how Cyberhaven is architected and deployed, how it integrates with the customer's environment, how it is performing, and whether it is delivering the outcomes the customer bought it for. You will be the trusted technical advisor to Security, IT, and customer operations teams, and the connective tissue between those teams and Cyberhaven's Product, Engineering, and Customer Success organizations. You will develop deep expertise in Cyberhaven's reimagined Agentic Data Security platform, including its inner workings, data lineage model, endpoint agents, and integrations. You will learn how our customers use it to mitigate data loss threats across their organizations. You are passionate about technology, naturally curious, and driven to exceed customer expectations. You take proactive ownership, anticipating issues before they surface, guiding customers toward best practices, and driving adoption and long-term value. When a problem needs engineering support, you own the escalation, bring a clear reproduction and technical context, and coordinate internally to full resolution. Technical depth, a strong client focus, and experience with SaaS-based security products and endpoint agents (Windows, macOS, and Linux) are required. You will report to the Manager of Technical Account Managers. ## What You’ll Do - Own the technical relationship - Act as the technical owner of assigned accounts, with end-to-end knowledge of each customer's architecture, deployment, configuration, policies, and integrations. - Partner with customers and our Customer Experience teams through onboarding and rollout, including agent deployment strategy, policy design, and phased adoption plans. - Build and maintain strong relationships with stakeholders across your book of business. Manage expectations and ensure stakeholder satisfaction. - Run regular check-ins and business reviews that cover technical health, adoption, risk, and goals. Raise emerging concerns before they escalate. Be proactive - Monitor account health, agent coverage, and usage patterns. Identify gaps, misconfigurations, and underused capabilities, and recommend optimizations. - Create and drive technical success plans that align customer objectives with Cyberhaven capabilities and deliverables. - Guide customers through upgrades, new feature rollouts, and environment changes (OS releases, MDM/GPO changes, network or infrastructure changes) to avoid disruption. - Advise customers on integrations with adjacent technologies such as SIEM, SOAR, and UEBA to extend the value of their deployment. - Stay current on industry trends and security best practices, and bring them to customers. Resolve and escalate - Analyze, troubleshoot, escalate and resolve complex technical issues across endpoint agents, cloud and SaaS integrations, and platform configuration. - Reproduce customer issues and document clear steps to replicate for Engineering and Development. - Serve as the internal and external point of contact on critical escalations. Drive prioritization with support engineering and keep customers informed through resolution. - Perform root cause analysis and drive preventive follow-ups so issues do not repeat. Be the voice of the customer - Coordinate customer feedback and feature requests to Product Management, Development, and Operations, with the technical and business context behind them. - Work cross-functionally as the expert on the Customer. - Collaborate with Customer Success and Sales on renewals, expansions, and risk mitigation, providing technical input and account insight. - Develop and maintain knowledge base articles, playbooks, and best-practice resources. ## Who You Are - 3+ years of hands-on EDR/DLP endpoint experience. - Expertise with DLP, Insider Threat, and CASB solutions. - 3+ years in a Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar customer-facing technical role. - Demonstrated ability to own customer technical outcomes from implementation through steady-state operation, and to understand a customer's architecture and environment end-to-end. - Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies. - Proven experience resolving escalated technical customer issues and working directly with engineering teams. - Strong organizational and planning skills, with the ability to manage multiple accounts and priorities, set timelines, track progress, and maintain clear documentation (success plans, project plans, status reports). - Excellent verbal and written communication skills (English), including the ability to engage both hands-on practitioners and executive stakeholders. - Practical knowledge of networking, security products, and enterprise network infrastructure. - Deep knowledge of Windows, macOS, and Linux, including SCCM, GPO, Intune, registry configuration, PowerShell scripting, MDM, application management, and basic terminal skills. - Software debugging skills: reading and searching logs (Windows, macOS, Linux, and Google Kubernetes Engine), running diagnostic scripts, and process management. - Knowledge of system software design (services, drivers, agents). - Based in EST timezone to support our customers. Desired - Familiarity with adjacent technologies that Cyberhaven integrates with (SIEM, SOAR, UEBA). - Prior experience as a TAM or in a similar proactive, account-owning role at a security or SaaS company. - Background in L2/L3 or Escalation Engineering for EDR or DLP tools. This is a plus, not a primary requirement. Joining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe. AI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities ("AI Tools"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking. Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ## About Cyberhaven ## Company Overview - **One-liner**: Cyberhaven provides an AI-native data security platform that unifies Data Loss Prevention (DLP), Data Security Posture Management (DSPM), Insider Risk Management (IRM), and AI Security to protect sensitive data across endpoints, cloud, SaaS, and AI tools. - **Entity Type**: Private (Venture Capital-backed) - **Headquarters**: Mountain View, California, USA - **Founded**: 2016 - **Founders**: Dr. Volodymyr Kuznetsov (CEO), Nishant Doshi (CTO) ## Core Business - **Primary industry**: Cybersecurity (Data Security, AI Security) - **Target customers**: B2B, Enterprise, Mid-Market - **Mission or purpose statement**: To secure data and secure AI, enabling organizations to protect their most sensitive information wherever it lives and goes, without blocking innovation. ## Products & Services - **Cyberhaven AI & Data Security Platform**: A unified, AI-native platform that combines Data Loss Prevention (DLP), Data Security Posture Management (DSPM), Insider Risk Management (IRM), and AI Security. The platform uses a unique "data lineage" technology to trace the full lifecycle of sensitive data—where it originates, how it moves, and who uses it—across endpoints, cloud, on-premises, SaaS, and AI tools. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company). - **Key Metric**: Total Funding raised (amount not specified in search results, but backed by notable investors). - **Notable Investors/Partners**: The company is backed by prominent venture capital firms, though specific names were not detailed in the provided search results. Leadership includes a VP of Engineering from Meta and a former CIO/author Mark Settle on the team. - **Growth Signals**: The company has a significant global presence with offices in Mountain View (HQ), Austin, Denver, Bangalore, Romania, and Switzerland. It employs 237 total employees, with 125 in Product + Tech roles, indicating a strong engineering focus. The company is actively hiring across multiple roles (Engineering, Sales, Support), signaling growth. ## Competitive Advantages - **Data Lineage Technology**: Cyberhaven’s core differentiator is its "data lineage" technology, which records every event for every piece of data (moves, copies, edits, shares) to understand its full context and risk, rather than just monitoring at the perimeter. - **Unified Platform**: It combines DSPM, DLP, IRM, and AI Security into a single platform, providing comprehensive visibility and control that competitors often offer as separate, siloed products. - **AI-Native Approach**: The platform is built from the ground up to handle the complexities of AI tool usage (shadow AI, data leaks to LLMs), a rapidly growing and critical market need. ## Strategic Focus - **AI Security Leadership**: Cyberhaven is heavily focused on enabling secure AI adoption. A key priority is helping enterprises understand and control "shadow AI" usage, assess AI risk posture, and prevent data leaks to AI tools without blocking productivity. - **Unified Data Security**: The company is moving away from siloed security tools, aiming to be the single, unified platform for all data security needs, from discovery and classification to real-time protection and insider threat detection. - **Global Expansion**: With offices in the US, Europe, and India, the company is scaling its global workforce to support a growing international customer base. ## Why Work Here - **Culture & Values**: Cyberhaven describes its employees as "Tracers," emphasizing a culture of curiosity, creativity, and drive. The company values solving ambitious challenges at the intersection of AI, security, and scale. - **Work Policy**: Cyberhaven offers a hybrid work model. Employees within 45 miles of the Bay Area (Mountain View) or Austin offices are expected to work on-site 2 days a week. Remote roles are also available for other locations. - **Global Team**: With hubs in Mountain View (HQ), Austin, Denver, Bangalore, Romania, and Switzerland, the company offers a diverse, global work environment. - **Engineering Focus**: With over half of its employees in Product + Tech roles, the company is heavily engineering-driven, offering challenging work on a complex, high-scale data platform. ## Sources 1. [cyberhaven.com](https://www.cyberhaven.com/) 2. [cyberhaven.com](https://www.cyberhaven.com/about) 3. [cyberhaven.com](https://www.cyberhaven.com/careers) 4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/cyberhaven) 5. [builtin.com](https://builtin.com/company/cyberhaven) ## Other roles at Cyberhaven - [Staff Software Engineer (Cloud API)](https://feeny.ai/job/staff-software-engineer-cloud-api-cyberhaven-san-francisco-6r9azb5vas2d) — San Francisco, CA - [Staff Software Engineer (Cloud API)](https://feeny.ai/job/staff-software-engineer-cloud-api-cyberhaven-bengaluru-ckp46xn26knd) — Bengaluru, India - [Manager, Technical Account Management](https://feeny.ai/job/manager-technical-account-management-cyberhaven-united-states-y7bv1ad9pvyw) — United States - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-cyberhaven-austin-sg1skk4sfr22) — Austin, TX - [Director, Product Design](https://feeny.ai/job/director-product-design-cyberhaven-san-francisco-5k1p4krc5kc1) — San Francisco, CA - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-cyberhaven-united-kingdom-a8a4sbwr4f4r) — United Kingdom - [Senior Software Engineer (AI Security](https://feeny.ai/job/senior-software-engineer-ai-security-cyberhaven-bengaluru-hszbtebfppr0) — Bengaluru, India - [Chief of Staff, Engineering](https://feeny.ai/job/chief-of-staff-engineering-cyberhaven-united-states-88r0t0q191rd) — United States - [Director, Technical Program Management](https://feeny.ai/job/director-technical-program-management-cyberhaven-united-states-gg923ftj7vjw) — United States - [Senior Data Protection Analyst](https://feeny.ai/job/senior-data-protection-analyst-cyberhaven-united-states-826wha3h3pp8) — United States