---
title: 'Technical Account Manager at DEUNA'
canonical: 'https://feeny.ai/job/technical-account-manager-deuna-ciudad-de-mexico-x6emknc38zzh'
type: 'job'
last_seen: '2026-10-13'
---

# Technical Account Manager at DEUNA

- **Company:** DEUNA
- **Location:** Ciudad de México, Mexico
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.lever.co/deuna/8527095e-8e96-48ab-b40b-75518e1ee868

## Job description

## About DEUNA 🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation. We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

## About the Role

As a Technical Account Manager (TAM), you will be the primary technical point of contact for our merchants after their initial go-live. You will help monitor merchant technical health, support incident management, answer ongoing technical questions, and guide merchants through future technical evolutions. For DEUNA’s premium and key accounts, the TAM plays a critical role in making sure merchants feel technically protected, proactively monitored, and confident operating on our platform. Your mission is to help ensure every merchant is operationally stable, technically satisfied, and continuously improving on DEUNA.

## Responsibilities

Proactively monitor merchant technical health Monitor merchant performance, transaction behavior, errors, declines, latency, and anomalies. Identify potential risks before they become merchant-impacting issues. Raise internal flags when technical or operational risks are detected. Help maintain account-specific dashboards, alerts, and health views for key merchants. Be the main technical contact after go-live Act as the primary technical point of contact for merchant questions and doubts after go-live. Help merchants understand technical flows, configurations, integrations, and platform behavior. Coordinate internally with Product, Engineering, Support, Operations, and Account Management when merchant needs require cross-functional support. Support technical incident management Triage merchant-reported and internally detected issues. Escalate issues to the appropriate on-call, Engineering, Product, or Operations teams. Track resolution and ensure timely internal and external follow-up. Help ensure communication with merchants is clear, factual, and timely. Support post-incident follow-up, including impact explanation, corrective actions, and prevention measures when required. Drive merchant technical improvements Identify opportunities to improve merchant performance, stability, acceptance rate, routing behavior, fraud flows, provider configuration, or processing cost. Partner with Account Management to support merchant expansion and long-term account growth. Help merchants adopt new payment methods, providers, features, or technical capabilities after launch. Build merchant health visibility Build and deliver simple Merchant Health Reports periodically to Account Management and/or merchants. Maintain accurate technical documentation for merchant-specific configurations, customizations, providers, integrations, and known risks. Help prioritize and advocate for merchants’ technical needs internally.

## Requirements

3+ years in Technical Account Management, Merchant Support, Solutions Engineering, Technical Customer Success, or similar roles. Strong technical understanding of online payment ecosystems, including APIs, SDKs, transaction flows, processors, acquirers, fraud tools, chargebacks, refunds, captures, and 3DS. Experience with incident management, post-launch technical operations, technical troubleshooting, and client-facing support. Ability to analyze logs, dashboards, error patterns, transaction behavior, and operational metrics. Excellent communication skills, with the ability to simplify technical concepts for non-technical stakeholders. Strong organization, ownership, urgency, and follow-up discipline. Fluent in Spanish and English. Experience working with LatAm merchants is a must. Startup environment experience is a plus.

What Success Looks Like A successful TAM helps premium merchants feel that DEUNA is actively watching over their payment operation, not simply reacting when something breaks. The TAM should help ensure that: Merchant issues are detected and escalated quickly. Critical incidents are followed through with urgency and ownership. Merchants receive clear and timely technical communication. Account Management has strong technical support to retain and expand key accounts. Merchants continuously improve their technical performance and payment outcomes on DEUNA.

What will you find when you join DEUNA?

- A multicultural team distributed throughout LATAM
- Dynamism, agility and constant innovation
- Being part of a high-impact solution for an entire region
- The best tools and technology to operate
- Being part of the startup culture.
- We are in full expansion!

Benefits: Vacations and additional PTO 🏝️ Remote work from anywhere 💻 Economic support for health insurance, internet and cell phone line📱🌐 We all own DEUNA, we offer stock options 💸 Learning and development platform 📚 Multidisciplinary, diverse and dynamic team 🧡 Growth and career path 🚀

Be part of a dynamic team that's creating the next generation payments platform.

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.

## About DEUNA

## Company Overview
- **One-liner**: DEUNA provides a unified payment orchestration platform with agentic AI intelligence to help global enterprises optimize commerce, increase conversion, and automate reconciliation.
- **Entity Type**: Private (Series A; $30M raised July 2022, plus $7M Seed, total $37M)
- **Headquarters**: New York City, United States
- **Founded**: 2020
- **Founders**: Roberto Kafati and Jose Maria Serrano

## Core Business
- Primary industry/industries: Payments infrastructure, Fintech, Enterprise software
- Target customers: B2B – large, global, multi-market enterprises expanding internationally; merchants and e-commerce businesses
- Mission or purpose statement: "To be a beacon of innovation, crafting next-generation solutions that transcend functionalities in payments, and enhancing superior experiences." [deuna.com](https://www.deuna.com/careers)

## Products & Services
- **Payment Orchestration Platform**: Single API connecting to 400+ payment providers, antifraud tools, and alternative payment methods. Enables no-code routing logic, dynamic checkout, and custom subscription billing. [deuna.com](https://www.deuna.com/)
- **Athia – Agentic Payments Intelligence**: AI-powered layer that transforms raw payments and commerce data into strategic, context‑aware actions. Automates reconciliation, surfaces growth opportunities, and integrates into existing workflows. [deuna.com](https://www.deuna.com/)
- **Automated Reconciliation**: Reconciles payments across PSPs, acquirers, networks, fraud tools, and channels with zero manual effort.
- **Advanced Subscriptions**: Customizable recurring billing logic to optimize revenue and reduce churn.
- **Dynamic Checkout**: Personalized, high‑conversion checkout experiences that adapt to customer behavior and local preferences.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue – estimated USD $2.1M (based on available data); Total Funding – USD $37M across two rounds [linkedin.com](https://www.linkedin.com/company/de-una)
- **Notable Investors/Partners**: Activant Capital, Valor Capital, Softbank Early Stage (now Upload), L Catterton, plus angel investors Will Hockey and Carlos García [deuna.com](https://www.deuna.com/story)
- **Growth Signals**: ~120 employees (+2.9% YoY), distributed across 15 countries; powers nearly 30% of e‑commerce volume in key regions; launching Athia agentic AI; 18.9% LinkedIn follower growth per year [linkedin.com](https://www.linkedin.com/company/de-una)

## Competitive Advantages
- **Agentic AI (Athia):** Transforms messy data into proactive, growth‑driven actions, differentiating from traditional orchestration-only platforms.
- **Deep Integration Network:** 400+ certified connections to payment providers, antifraud tools, and APMs – built for enterprise complexity.
- **Performance & Reliability:** SLA‑backed 99.99% uptime, 2‑month average integration time, PCI DSS and GDPR compliant.
- **Modular Architecture:** Seamless connection to GDS, ERP, CRM systems.

## Strategic Focus
- Launching and scaling **Athia**, embedding agentic intelligence directly into payments infrastructure to automate decisions and recover GMV.
- Continuing global expansion, especially in Latin America and across markets requiring multi‑provider routing.
- Deepening enterprise relationships by offering unified data and no‑code orchestration to reduce complexity and cut costs.

## Why Work Here
- **Remote‑first culture**: Work from anywhere; team of 120+ DEUNERS across 14+ countries [deuna.com](https://www.deuna.com/careers)
- **Generous time off**: 28 paid time off and self‑care days per year
- **Equity & compensation**: Competitive cash and equity grants that reflect ownership in the company
- **Growth focus**: Defined individual growth maps based on capabilities; regular feedback embedded in the culture
- **Diverse & multicultural team**: Emphasis on performance, impact, and results over hours worked; dynamic and agile environment
- **Open roles**: Technical Monitoring Analyst, Fullstack Staff Engineer, Senior Frontend Engineer, Backend Staff Engineer, AI Platform Tech Lead, and more [jobs.lever.co](https://jobs.lever.co/deuna)

## Sources
1. [deuna.com – Careers](https://www.deuna.com/careers)
2. [deuna.com – Product](https://www.deuna.com/)
3. [deuna.com – Story](https://www.deuna.com/story)
4. [jobs.lever.co – DEUNA open positions](https://jobs.lever.co/deuna)
5. [linkedin.com – DEUNA company profile](https://www.linkedin.com/company/de-una)

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