---
title: 'Technical Account Manager (EU) at Astra'
canonical: 'https://feeny.ai/job/technical-account-manager-eu-astra-us-uk-eu-v44gvk330wqq'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Account Manager (EU) at Astra

- **Company:** Astra
- **Location:** Us/uk/eu, OK
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-02-11
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/astra/8463cce7-ad82-4984-bf0e-0001c99631d2

## Job description

## ABOUT ASTRA

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements.

## THE ROLE

At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers.

## SCHEDULE & TIME ZONE

This role requires working hours of 12:00 AM – 9:00 AM Eastern Time (ET), providing overnight coverage for Astra’s platform and customers. This schedule aligns naturally with UK and EU business hours, making candidates in those time zones a strong fit. North American and other candidates are also welcome if they are committed to this shift.

## WHAT YOU'LL DO

- Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops.
- Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations.
- Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service.
- Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation.
- Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary.
- Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.

## WHAT WE'RE LOOKING FOR

## REQUIRED EXPERIENCE

- 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus).
- Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools.
- Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues.
- Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations.
- Experience with support systems like Zendesk (or similar ticketing platforms).
- A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams.
- A proactive, detail-oriented approach and willingness to document solutions and processes for future use.
- Proactive mindset - you seek out ways to improve systems and enable others

## EDUCATION

- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience.

## TECHNICAL SKILLS

- Monitoring: Experience with observability and alerting systems
- Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
- Understanding of APIs, data integrations, and common troubleshooting workflows
- Experience with ticketing systems (Zendesk, Jira, or similar)
- Comfort working with logs, SQL queries, and basic debugging tools
- Strong documentation skills for both internal and customer-facing materials

## BONUS TECHNICAL SKILLS

- Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery)
- Infrastructure as Code: Terraform, CloudFormation, or similar
- CI/CD: GitHub Actions, CircleCI, or similar platforms
- Programming: Python, Go, Bash for automation and tooling

## WHY THIS ROLE MATTERS

- Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported.
- Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance.
- Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable.
- Knowledge Sharing: Create documentation and insights that empower customers and reduce friction.
- Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions.

## WHAT WE OFFER

- Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment)
- Remote-first culture with flexible working arrangements
- Small team, big impact - your work directly shapes our entire platform infrastructure
- Professional growth - lead infrastructure decisions for a scaling fintech platform
- Modern tech stack - work with cutting-edge cloud technologies
- Mission-driven - build infrastructure that powers financial innovation

## REMOTE WORK AND CULTURE

Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team.

## HOW TO APPLY

We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.

## About Astra

## Company Overview
- **One-liner**: Astra provides a vertically integrated API platform for developers and product teams to embed real-time, instant payments (bank account and card transfers) into their products.
- **Entity Type**: Private (Series A; total funding of $44.9M per LinkedIn, $51.67M per CB Insights – conflicting reports)
- **Headquarters**: Menlo Park, California, United States (with additional offices in San Francisco and Brazil)
- **Founded**: 2016
- **Founders**: Gil Akos (CEO), Zach Nolan (CTO), Sam Morgan (COO)

## Core Business
- **Primary industry**: Payments / Fintech Infrastructure
- **Target customers**: B2B – developers, product teams, fintechs, banks, and e‑commerce companies
- **Mission or purpose statement**: “Transforming the financial system, one transfer at a time” by making payments faster, more secure, and radically better for businesses and consumers.

## Products & Services
- **Enhanced ACH**: Faster settlement via ACH rails while leveraging the universality of ACH for payment sources.
- **Instant Disbursements**: Real‑time transfers from bank accounts to debit cards (powered by Visa Direct).
- **API Platform**: Simple, embeddable API that enables instant transfers between bank accounts and cards, including account funding and disbursements.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue $8.5M (LinkedIn estimate); Total Funding $44.9M (LinkedIn) or $51.67M (CB Insights – conflicting reports)
- **Notable Investors/Partners**: Nyca Partners (lead in venture round), Slow Ventures (lead in pre‑seed), FPV Ventures (lead in Series A), Alumni Ventures, Treville Capital Group, Cross River Bank (partner), Visa (partner)
- **Growth Signals**: 29.6% YoY employee growth (LinkedIn), processed over $100M annualized instant transfer volume and 650K+ instant transfers, named to GGV Capital’s Embedded Fintech 50 list

## Competitive Advantages
- Vertically integrated platform (owns the rails from bank to card) enabling real‑time settlement.
- Partnerships with Visa (Visa Direct) and Cross River Bank provide deep infrastructure and regulatory support.
- Developer‑first approach with SDKs, libraries, and sandbox for fast integration.
- High responsiveness and customer support as a core differentiator.

## Strategic Focus
- Continue building the default developer platform for money movement.
- Expand globally with a diverse suite of payment solutions (globally inclusive).
- Maintain a bias for speed and real‑time capabilities while managing risk and compliance.

## Why Work Here
- **Remote‑first** model: “Work your way” with flexibility.
- **Benefits**: 100% health/dental/vision insurance premium coverage (50% for dependents), 401k with 100% match on first 3% and 50% on next 2%, generous PTO, paid parental leave, monthly tech stipend.
- **Engineering culture**: High performance, optimism, customer‑first, and real‑time bias. Team size ~17 (with ~11% technical) and growing.
- **Growth trajectory**: Rapid headcount growth (+29.6% YoY), backed by top fintech investors, and processing significant transaction volume.

## Sources
1. [astrafi.com/careers](https://astrafi.com/careers/)
2. [linkedin.com/company/astrainc](https://www.linkedin.com/company/astrainc)
3. [astrafi.com/about](https://astrafi.com/about/)
4. [cbinsights.com/company/astra-1](https://www.cbinsights.com/company/astra-1)
5. [theorg.com/org/astra-finance](https://theorg.com/org/astra-finance)

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