--- title: 'Technical Account Manager, Europe at Socket' canonical: 'https://feeny.ai/job/technical-account-manager-europe-socket-united-kingdom-b69ee41nmckg' type: 'job' last_seen: '2026-09-10' --- # Technical Account Manager, Europe at Socket - **Company:** Socket - **Location:** United Kingdom - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-30 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/socket/8dec8a77-dafa-448a-a31c-4bf09e9d4f0d ## Job description ## About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just [check out their tweets](https://socket.dev/love) to see for yourself!) Founded by [Feross Aboukhadijeh](https://www.linkedin.com/in/feross/), a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised [$](https://socket.dev/blog/series-b)[125M in funding](https://socket.dev/blog/series-c) from top angels, operators, and security leaders. ## About the Role You'll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break. This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate. AEs own renewals and expansion. You own making the customer successful with the product. ## What You'll Do Account Management - Own post sales relationship as the main point of contact and technical advisor - Strategize with AEs on upsells, renewals and expansions - Relationship building and executive alignment with our Champions - Conducting Quarterly Business Reviews with strategic customers - Build measurable customer success plans Onboarding & Implementation - Lead technical onboarding for new enterprise customers, from initial setup through full integration - Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling - Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value Technical Troubleshooting - Investigate and resolve integration, configuration, and compatibility issues - Respond to customer issues in dedicated Slack channels - Use logs and telemetry to identify root causes and document fixes - Escalate to Engineering when needed and follow through to resolution Product Enablement - Run discovery conversations to understand customer goals and use cases - Translate complex product capabilities into practical, developer-friendly guidance - Conduct architecture reviews and security posture assessments - Deliver workshops, office hours, and deep-dives that drive adoption Customer Advocacy - Bring technical feedback and field intelligence back to Product and Engineering - Surface patterns that inform roadmap priorities - Contribute documentation and internal tooling to scale the Technical Success practice ## What You'll Bring - 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar) - 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success - Background in application security, DevSecOps, or open-source ecosystems - Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.) - Ability to read and reason about code (JavaScript, Python, TypeScript) - Familiarity with APIs, webhooks, and SaaS integration patterns - Hands-on experience with Package Managers - Comfort troubleshooting in production environments alongside engineering teams - Clear written and verbal communication with developers, security practitioners, and executives - Willingness to travel for customer and company meetings as needed - Must be located within EUROPE ## Nice to Have - Experience with SCA, dependency management, or security scanning tools - Contributions to open-source projects Tools You'll Use Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana Our Interview Process - Informational call with someone from our Talent team - Virtual f2f with our Head of Customer Engineering - Virtual f2f with a peer - Presentation - Final interview with our Founder & CEO - References - Decision Hiring is a big decision on both sides. Read more about our [Hiring Philosophy](https://socket.dev/hiring-philosophy)and how we approach the process at Socket. Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer: - Market competitive salary bands - Meaningful equity program - Comprehensive health benefits for you and your family (99% coverage) - Flexible time-off, holidays, and winter shutdown to rest & recharge - Paid parental leave - Remote-first, with quarterly team off-sites At Socket, we - Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. - Move with urgency and focus: We prioritize swift, decisive action. - Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. - Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. - Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains. - Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction. ## About Socket ## Company Overview - **One-liner**: Socket is a developer-first cybersecurity platform that proactively detects and blocks malicious packages in real time to prevent software supply chain attacks. - **Entity Type**: Private (venture-backed) - **Headquarters**: San Francisco, California, United States - **Founded**: 2021 - **Founders**: Feross Aboukhadijeh ## Core Business - Primary industry/industries: Cybersecurity, software supply chain security, open source risk management. - Target customers: B2B, serving developers and security teams across technology, media, healthcare, finance, and other industries; suitable for enterprises and SMBs alike. - Mission or purpose: To improve the security of the internet by helping developers ship faster and safely find, audit, and manage open source software at scale. ## Products & Services - **[Socket for GitHub](https://socket.dev)**: A GitHub app that scans pull requests for risky dependency additions and malicious updates before they merge. Detects malware, typosquats, HTTP dependencies, and more. (SaaS/integration) - **[Socket Firewall](https://socket.dev)**: A command-line tool that blocks malicious packages at install time (e.g., `$ sfw npm install`). Provides real-time scanning and protection during package installation. (CLI/agent) - **[Dependency Search](https://socket.dev)**: A search engine providing security insights, quality scores, maintenance ratings, vulnerability checks, and license info for millions of open source packages across npm, PyPI, and other registries. (Web tool/API) ## Market Standing - **Valuation/Market Cap**: Not publicly available. - **Key Metric**: Over 300,000 organizations protected; 11.6M+ code repositories protected; detects over 100 zero-day attacks every week. - **Notable Investors/Partners**: Backed by top-tier venture firms and industry leaders including Abstract Ventures, Elad Gil, Patrick Collinson, Zane Lackey (Ex-CEO of Signal Sciences), Haroon Meer (Thinkst), and others. - **Growth Signals**: Rapid adoption with 85+ (and growing) orgs explicitly shown; active hiring across 22+ roles; expanding product to keep pace with AI-generated code risks. ## Competitive Advantages - **Proactive, behavioral detection**: Unlike traditional security tools that rely on known vulnerability databases, Socket analyzes the actual behavior of packages to catch zero-day and novel threats before they cause harm. - **Developer-first workflow**: Integrates seamlessly into existing Git and CLI workflows (GitHub PRs, npm install) without disrupting developer velocity. - **Broad registry coverage**: Scans packages across npm, PyPI, and other major open source ecosystems, covering the 90% of modern codebases that come from open source. ## Strategic Focus - Deepening protection against AI-generated and rapidly changing open source dependencies. - Expanding detection capabilities to cover more registries and attack patterns. - Scaling the platform to serve both large enterprises and individual developers, with a continued emphasis on real-time, low-friction security. ## Why Work Here - **Culture**: Principles of learning, collaboration, transparency, experimentation, and passion. Team moves with urgency and trust, and is customer and feedback obsessed. - **Remote work**: Remote-first with core hours overlap; HQ office in San Francisco available but not required. - **Benefits**: Excellent health/dental/vision insurance (largely covered for you and dependents); unlimited time off; stock options; quarterly team offsites in beautiful locations; market-competitive salary benchmarking. - **Engineering culture**: Open source pedigree with founder Feross Aboukhadijeh (Node.js Foundation board, Stanford lecturer). Strong focus on shipping fast, secure software. ## Sources 1. [socket.dev](https://socket.dev) 2. [socket.dev/about](https://socket.dev/about) 3. [socket.dev/careers](https://socket.dev/careers) 4. [builtin.com](https://builtin.com/company/socket-0) ## Other roles at Socket - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-socket-united-states-3fsh6np5x9ja) — United States - [Member of Technical Staff](https://feeny.ai/job/member-of-technical-staff-socket-united-states-5wjh976zb26r) — United States - [Compliance Engineering Lead](https://feeny.ai/job/compliance-engineering-lead-socket-united-states-92nf30x98zg0) — United States - [Sales Engineer, EMEA](https://feeny.ai/job/sales-engineer-emea-socket-united-kingdom-q0ye8kdbtz6e) — United Kingdom - [Social Media Manager](https://feeny.ai/job/social-media-manager-socket-remote-h4bf92mezhhc) - [Engineering Manager](https://feeny.ai/job/engineering-manager-socket-united-states-6cygm6zy309a) — United States - [Sales Engineer, Enterprise](https://feeny.ai/job/sales-engineer-enterprise-socket-united-states-was33jvdjrpe) — United States - [Sales Engineer, SMB](https://feeny.ai/job/sales-engineer-smb-socket-united-states-fz968t7dedry) — United States - [Channel & Partners Lead](https://feeny.ai/job/channel-partners-lead-socket-united-states-3n2cx50mjdxn) — United States - [Account Executive, EMEA](https://feeny.ai/job/account-executive-emea-socket-united-kingdom-8r3b4g2sbkdv) — United Kingdom