---
title: 'Technical Account Manager at Glia'
canonical: 'https://feeny.ai/job/technical-account-manager-glia-mexico-atz965jrqx2j'
type: 'job'
last_seen: '2026-09-12'
---

# Technical Account Manager at Glia

- **Company:** Glia
- **Location:** Mexico
- **Employment:** full-time
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/glia/f69e759f-37af-4474-9fef-4ede25897f45

## Job description

## About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at [glia.com](http://glia.com).

The work As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.

The team’s setup Our team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. As our first Technical Account Manager hire in Mexico, you’ll help build and shape this function locally while supporting a portfolio of U.S.-based customers. This is a high-impact opportunity where your contributions will help define the team’s future. The role maintains a focused portfolio of 4–7 strategic accounts, enabling deep technical partnerships and meaningful customer engagement.

## Responsibilities

Customer Success & Relationship Management

- Drive platform adoption and growth through Account Team collaboration
- Build strategic relationships with customer IT teams and internal stakeholders
- Gather feedback and contribute to product improvement initiatives

Technical Support & Problem Solving

- Lead complex troubleshooting and provide proactive technical guidance
- Monitor and maintain system integrations and security configurations
- Implement risk monitoring systems and resolve technical issues

System Optimization & Analytics

- Design and implement efficient configuration and routing strategies
- Analyze performance metrics to improve productivity and efficiency
- Identify and enable technical expansion within the customer's roadmap

Technologies You'll Work With

- Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)
- SIP  and Media Streaming Technologies
- Mobile Technologies (e.g., Swift, Java, Kotlin) Jira, QuickSight, Salesforce

## Requirements

- 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
- Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage
- Strong understanding of software and front-end development concepts
- Proven problem-solving skills with the ability to prioritize tasks effectively
- Excellent communication skills, both verbal and written.
- Ability to articulate technical concepts to non-technical executive audiences.
- Bachelor’s degree in a relevant field

## Benefits

- Competitive salary and stock options
- Professional development support  (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @[glia.com](http://glia.com) and @[gliatalent.com](http://gliatalent.com) email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our [Recruitment Privacy Notice page](https://www.glia.com/eu-recruitment-privacy-notice) or contact our talent team via talent@glia.com

## About Glia

## Company Overview
- **One-liner**: Glia provides a unified AI-powered platform for customer interactions, purpose-built for the banking industry, enabling financial institutions to unify voice, digital, and AI to improve service and efficiency.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: New York, NY, USA
- **Founded**: 2012
- **Founders**: Dan Michaeli (CEO) and Justin DiPietro (CTO)

## Core Business
- **Primary industry/industries**: Banking AI, Customer Service Software, Financial Technology (Fintech)
- **Target customers**: B2B, specifically regional and community banks and credit unions (Financial Institutions)
- **Mission or purpose statement**: To help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value.

## Products & Services
- **Glia AI Platform**: A unified, AI-powered platform for customer interactions, purpose-built for banking. It unifies voice, digital, and AI on a single platform.
- **ChannelLess® Architecture**: A proprietary architecture that eliminates the friction of traditional customer service by unifying voice and digital on one AI-powered platform, ensuring no data is lost during transfers between human and AI.
- **AI for All™ Suite**: An AI suite that enhances the entire interaction journey, from self-service to agent and manager tools, designed to deliver proven ROI.
- **Voice AI**: A voice solution that is 50% faster than the nearest competitor, with human-like responsiveness and low latency.
- **Virtual Assistants**: AI-powered self-service tools designed for banking interactions.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: Total Funding (Not publicly available in search results)
- **Notable Investors/Partners**: Not explicitly listed in search results, but the company serves 700+ banks, credit unions, and financial institutions.
- **Growth Signals**: The company reports 10 billion+ successful interactions, serves 700+ financial institutions, and has a workforce across 10 countries. It was recognized as a Great Place to Work in 2025 and 2026.

## Competitive Advantages
- **Purpose-built for banking**: The platform is specifically engineered for the unique needs of financial institutions, with 1,000+ pre-built banking journeys and a zero-hallucination guarantee for AI.
- **ChannelLess® Architecture**: A proprietary architecture that unifies voice, digital, and AI, ensuring seamless handoffs and no data loss.
- **Fastest Voice AI**: Claims to be 50% faster than the nearest competitor.
- **Industry-first guarantee**: Offers a zero-hallucination and prompt injection guarantee for its banking AI.
- **Transparent Pricing**: "Priceless Pricing™" model with no hidden fees, no limits on seats, minutes, or AI.

## Strategic Focus
- **Deepen AI capabilities**: Continue to lead in banking-specific AI with a focus on zero-hallucination guarantees and human-like interactions.
- **Expand market share**: Grow its base of 700+ financial institution clients, particularly regional and community banks and credit unions.
- **Drive ROI for clients**: Help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits.
- **Maintain industry leadership**: Leverage its purpose-built platform and proprietary architecture to stay ahead of generic AI and contact center solutions.

## Why Work Here
- **Award-winning culture**: Certified as a Great Place to Work, with 92% of employees saying it's a great place to work (vs. 57% at a typical U.S. company). Ranked #20 on Fortune's Best Workplaces in New York™ 2026 and #30 on Fortune's Best Workplaces in Technology™ 2025.
- **High employee trust**: 99% feel welcome when they join, 95% believe employees are entrusted with real responsibility, 94% say management is competent, and 93% believe management is honest and ethical.
- **Global and remote-friendly**: Workforce across 10 countries, with many remote positions available across the US, Canada, Estonia, Mexico, Poland, Portugal, and Spain.
- **Strong values**: Culture built on PACE values (Proactive, Adaptable, Curious, Excellent) with a strong emphasis on DEI.
- **Competitive benefits**: Offers competitive salary, high-growth environment, referral bonuses, and team/company-wide events.
- **Open roles**: 38 open positions across Engineering, Sales, Customer Success, Marketing, and Operations, with a mix of remote, hybrid, and on-site options.

## Sources
1. [glia.com](https://www.glia.com/)
2. [glia.com/careers](https://www.glia.com/careers)
3. [glia.com/about](https://www.glia.com/about)
4. [jobs.ashbyhq.com/Glia](https://jobs.ashbyhq.com/Glia)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7025140)

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