---
title: 'Technical Account Manager at Harvey'
canonical: 'https://feeny.ai/job/technical-account-manager-harvey-san-francisco-7gzkhk9a39t9'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Account Manager at Harvey

- **Company:** [Harvey](https://feeny.ai/companies/harvey)
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Posted:** 2026-07-01
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/harvey/d267352c-b865-42b9-af28-422f3f2eec8b

## Job description

## WHY HARVEY

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

## ROLE OVERVIEW

As Harvey continues to scale its premium customer offerings, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent inbound support and escalation resource for Harvey’s largest and most strategic customers in the Majors segment.

The Premium Support Specialist strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

## WHAT YOU'LL DO

- Own and resolve inbound support tickets from Majors accounts, serving as a primary escalation point for high-severity and technically complex issues.
- Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
- Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
- Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
- Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
- Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
- Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
- Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
- Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

## WHAT YOU HAVE

- Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.
- Proven experience engaging and managing high-level stakeholders both internally and externally.
- Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases.
- .Familiarity with ticketing queue systems and resolving inbound customer inquiries
- Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams.
- Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers.
- Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
- Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
- Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
- Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
- Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
- Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.
- Nice to Have
- Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
- Familiarity with incident management frameworks, on-call models, or escalation playbooks.
- Prior experience working with law firms or professional services organizations.

## COMPENSATION RANGE

$119,000 -$161,000 USD

DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].

## #LI-JL1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

## About Harvey

## Company Overview
- **One-liner**: Harvey builds domain-specific AI software for legal and professional services, enabling law firms and in-house teams to automate research, contract analysis, due diligence, and complex workflows.
- **Entity Type**: Private (backed by leading venture capital firms)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Winston Weinberg (CEO), Gabriel Pereyra (President)

## Core Business
- **Primary industry**: AI software for legal and professional services (LegalTech)
- **Target customers**: B2B – large law firms (AmLaw 100), in-house legal teams at Fortune 500 enterprises, mid-sized firms, and professional service networks across 60+ countries.
- **Mission or purpose statement**: To enable legal and professional services teams to focus on high-value work by providing a secure, expert AI platform that handles research, drafting, and complex workflows.

## Products & Services
- **Harvey Assistant**: Ask questions, analyze documents, and draft faster with domain-specific AI (SaaS).
- **Harvey Vault**: Securely store, organize, and bulk-analyze legal documents (SaaS).
- **Harvey Knowledge**: Research complex legal, regulatory, and tax questions across domains (SaaS).
- **Harvey Agents**: Purpose-built agents that execute complex legal work end-to-end (SaaS).
- **Harvey Contract Intelligence**: Surface insights, strengthen negotiations, and accelerate reviews (SaaS).
- **Harvey Command Center**: Analytics, benchmarking, and agentic insights for leading AI transformation (SaaS).
- **Harvey Mobile**: Mobile access to stay productive from anywhere (SaaS).
- **Harvey Shared Spaces**: Collaborate with legal teams across organizations in secure shared workspaces (SaaS).
- **Harvey Ecosystem**: Integration with existing tools to ground answers in trusted sources (API/platform).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (company is private).
- **Key Metric**: Annual Recurring Revenue (ARR) – reported in press but exact figure not disclosed; strong growth implied by 1,500+ customers and rapid hiring.
- **Notable Investors/Partners**: Sequoia, Kleiner Perkins, GV (Google Ventures), OpenAI Startup Fund, Coatue, Andreessen Horowitz, EQT.
- **Growth Signals**: 
  - Named Time100 Most Influential Companies (2025).
  - LinkedIn Top 50 Startup of 2025.
  - CNBC Disruptor 50 List.
  - 1,500+ customers across 60+ countries, including AmLaw 100 firms.
  - Headcount: ~300 employees (as of mid-2025), with aggressive hiring (254 active job postings).
  - Office expansion: San Francisco, New York City, London.

## Competitive Advantages
- **Domain specialization**: AI models trained specifically for legal and professional services, not generic LLMs.
- **Enterprise security**: SOC 2 Type II, ISO 27001/27701/42001, GDPR, CCPA compliance – meeting law firm security requirements.
- **Deep investor backing**: World-class VC network provides strategic guidance and access.
- **Strong product‑market fit**: Rapid adoption by top-tier law firms and in-house teams, with high switching costs due to embedded workflows.
- **First‑mover in agentic legal AI**: Purpose‑built agents execute end‑to‑end tasks, differentiating from simple document Q&A tools.

## Strategic Focus
- **Customization, collaboration, and simplicity**: Helping teams embed expertise into Harvey, collaborate across firms, and reduce complexity via agentic workflows.
- **Expansion beyond legal**: Long‑term ambition to transform professional services broadly (consulting, accounting, etc.).
- **Product innovation**: Continued investment in agentic AI, mobile access, and ecosystem integrations.
- **Global growth**: Scaling sales and engineering teams in existing hubs and expanding into new markets.

## Why Work Here
- **Culture**: Fast‑paced, collaborative, ambitious. Values include **Decisiveness** (“take the square root of the weather” – avoid overanalysis), **Simplicity**, and **Job’s Not Finished** (continuous improvement).
- **Work environment**: Hybrid – 3+ days per week in office for roles based in San Francisco, New York City, or London. Some fully remote positions available (clearly marked).
- **Benefits**: Comprehensive health/dental/vision insurance, 401(k) match, paid parental leave (immediately eligible), annual professional development stipend, in‑office daily lunch, and more.
- **Growth opportunities**: Rapidly scaling (~300 employees, 254 open roles) provides internal mobility and ownership of impactful projects.
- **Engineering culture**: Strong blend of AI research (DeepMind background) and legal domain expertise. CTO Siva Gurumurthy recently joined. Emphasis on building secure, enterprise‑grade products.

## Sources
1. [harvey.ai](https://www.harvey.ai/)
2. [harvey.ai/company](https://www.harvey.ai/company)
3. [harvey.ai/blog/landing-a-job-at-harvey](https://www.harvey.ai/blog/landing-a-job-at-harvey)
4. [linkedin.com/company/harvey-ai](https://www.linkedin.com/company/harvey-ai)
5. [jobs.ashbyhq.com/harvey](https://jobs.ashbyhq.com/harvey)

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