---
title: 'Technical Account Manager at Hightouch'
canonical: 'https://feeny.ai/job/technical-account-manager-hightouch-india-emgn7d1rp6nk'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Account Manager at Hightouch

- **Company:** Hightouch
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-04-06
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/hightouch/jobs/5842464004

## Job description

## About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

## About The Role

As our first Technical Account Manager hire in India, you will become the bridge between Hightouch and our largest customers based in the APJ region (Asia-Pacific and Japan). You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

## What You’ll Do

- As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest customers
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

## What We're Looking For

- 5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

[E-Verify Notice](https://www.rhoworld.com/wp-content/uploads/E-Verify_Participation_Poster-1.pdf)https://www.rhoworld.com/wp-content/uploads/E-Verify_Participation_Poster_ES-1.pdf[Right to Work Notice](https://www.rhoworld.com/wp-content/uploads/ier_poster_final.pdf)https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf

## About Hightouch

## Company Overview
- **One-liner**: Hightouch is an agentic marketing platform powered by a composable Customer Data Platform (CDP) that enables marketers to build and execute personalized, omnichannel campaigns using real-time data and AI agents.
- **Entity Type**: Private (Series D; latest round of $150M raised in April 2026)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Kashish Gupta and Tejas Manohar

## Core Business
- Primary industry: Customer Data Platform (CDP), Marketing Technology, AI Agents
- Target customers: B2B and B2C enterprises, mid-market companies
- Mission: “Modernize enterprise marketing with revolutionary data and AI technology.”

## Products & Services
- **Composable CDP**: A Customer Data Platform that connects directly to an organization’s existing data warehouse (Snowflake, Databricks, etc.) for real-time audience segmentation, activation, and governance – all without copying data into a separate system.
- **Agentic Marketing Platform (AMP)**: AI agents that help marketers plan, create, and execute personalized campaigns across performance and lifecycle marketing. Agents generate ads, emails, and journeys using brand assets and customer data.

## Market Standing
- **Valuation**: $2.75B as of April 29, 2026 (per Tracxn)
- **Total Funding**: $322M raised across multiple rounds (Pre-Seed to Series D)
- **Key Metrics**: 803 paying customers, 9.99B+ decisions powered by AI, 7.36T records synced
- **Notable Investors**: ICONIQ Growth, Sapphire Ventures, Amplify Partners, Bain Capital Ventures, **Databricks** (strategic investment), Afore Capital
- **Growth Signals**:
  - Named a **Leader in Gartner® Magic Quadrant™ for Customer Data Platforms** (2026)
  - Named a **Strong Performer** by Forrester
  - Listed in **Redpoint Ventures’ 2026 InfraRed 100**
  - Headcount grew **65.3% YoY** to ~359 employees
  - Expanded to 11 countries with offices in San Francisco, New York, London, Paris, and Denver

## Competitive Advantages
- **Composable architecture** – sits on top of a company’s existing data warehouse, eliminating the need to move data into a separate legacy CDP.
- **AI agents grounded in brand context** – agents have access to customer data, performance history, and brand guidelines, producing on-brand, personalized campaigns at scale.
- **Real-time, omnichannel orchestration** with a no-code audience builder and 300+ integrations.
- **Enterprise-grade security and governance** – data never leaves the warehouse; customers control governance.

## Strategic Focus
- **AI-first product evolution** – expanding the Agentic Marketing Platform to automate more of the campaign lifecycle (insights, creative, execution).
- **Global enterprise expansion** – building sales teams in APAC (Japan, India, Australia) and deepening presence in EMEA.
- **Deepening data cloud partnerships** (Snowflake, Databricks) and strengthening the partner ecosystem.

## Why Work Here
- **Culture**: Values of *Kindness*, *Efficient Execution*, and *Forever Hungry*. Named one of **America’s Best Startup Employers** by Forbes.
- **Work Model**: *Hub & Remote friendly* – flexibility with offices in SF, NYC, London, Paris, Denver, and more. For office-based employees, free lunch Monday–Friday and a $150/month commuter benefit.
- **Benefits**:
  - Competitive compensation with meaningful equity
  - 401k (US) / retirement plans (international)
  - Health benefits covering 100% of employee premiums and 80% for dependents (US)
  - $100/month wellness stipend
  - Home office and connectivity support
  - Professional development budget
  - Flexible PTO
  - Parental leave: 16 weeks for birthing parents, 12 weeks for non-birthing parents (US)
- **Engineering culture**: Fast-paced small-team environment; open roles across distributed systems, AI agents, streaming, and developer productivity.

## Sources
1. [hightouch.com](https://hightouch.com/)
2. [hightouch.com/careers](https://hightouch.com/careers)
3. [hightouch.com/about](https://hightouch.com/about)
4. [linkedin.com](https://www.linkedin.com/company/hightouchio)
5. [tracxn.com](https://tracxn.com/d/companies/hightouch/__XxqJKKRE0rjJAMk_VRMOnKQW-3iqHl40EfMcC7KoGao)

## Other roles at Hightouch

- [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-hightouch-vancouver-british-columbia-psbwhd4vpb88) — Vancouver British Columbia, Canada
- [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-hightouch-remote-32pb92grxwsb)
- [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-hightouch-toronto-cvb0edeg7d3r) — Toronto, Canada
- [Product Manager, Marketing Orchestration](https://feeny.ai/job/product-manager-marketing-orchestration-hightouch-north-z27g2p0jfrss) — North, United States
- [Product Manager, Real Time](https://feeny.ai/job/product-manager-real-time-hightouch-north-ymfewjjrr3j1) — North, United States
- [Pricing & Packaging Lead](https://feeny.ai/job/pricing-packaging-lead-hightouch-north-mt3xxxfpcwz1) — North, United States
- [Solutions Engineer, Enterprise, EMEA](https://feeny.ai/job/solutions-engineer-enterprise-emea-hightouch-emea-9mh92913jnyz) — EMEA
- [Sales Development Representative, EMEA](https://feeny.ai/job/sales-development-representative-emea-hightouch-london-vqb85qv099zq) — London, United Kingdom
- [Software Engineer, Applied AI Research](https://feeny.ai/job/software-engineer-applied-ai-research-hightouch-north-qbachz8br4zk) — North, United States
- [Enterprise Account Executive - Los Angeles, CA / Orange County, CA](https://feeny.ai/job/enterprise-account-executive-los-angeles-ca-orange-county-ca-hightouch-los-wedex1qe7nbp) — Los Angeles, CA / Orange County, CA