---
title: 'Technical Account Manager at HUMAN'
canonical: 'https://feeny.ai/job/technical-account-manager-human-united-states-249zbswtjsjw'
type: 'job'
last_seen: '2026-10-16'
---

# Technical Account Manager at HUMAN

- **Company:** HUMAN
- **Location:** United States
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/human/ff65bfe0-a624-4807-b79e-834a95250c02

## Job description

LOCATION PREFERENCE West Coast or Colorado/Mountain time!!! *

HUMAN is looking for a Technical Account Manager to join a dynamic team driving the future success of our customers. You will work strategically to maximize our client's protection in real time, while focusing on the value our customers see from you and managing the complete customer lifecycle. Our technology is critical to our customers; as a core member of this team, your job is to ensure flawless customer service, with empathetic engagement, technical savviness, and deep product knowledge. Your exceptional organizational skills allow you to keep many balls in the air at the same time. You will be responsible for managing the day to day relationships with your customers, surfacing risks and opportunities to the business, being the voice of the customer in our organization, and the voice of HUMAN to the customer. The relationship you build with your managed customers has a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met. What you'll do:

- Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts.
- Expand and develop client relationships: Be the primary focal point for our customers. Build and maintain deep-level partnerships with customers to foster long-term cooperation and success.
- Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers.
- Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience.
- Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs.
- Educate and enable customers on our products: run enablement sessions and create materials for your customers.
- Highly motivated to quickly learn HUMAN’s products with emphasis on Enterprise Security products (Bot Defender, Code Defender, Credential Intelligence and Account Defender), the TAM role and add value to the Customer Success group.
- Lead Executive Business Reviews on a regular basis with key customers and HUMAN stakeholders, from leadership to business and technical champions to technical practitioners.

Who you are:

- Client-facing experience: Have 3-5 years of experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts.
- Eager to learn and grow: Open-minded and committed to personal and professional development.
- Technical aptitude: Technical proficiency is important, but a willingness to learn and grow is essential.
- Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met.
- Strong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams.
- Collaborative mindset: Work collaboratively with teams across the company. Be a team player.
- Highly motivated to quickly learn HUMAN’s products with emphasis on Enterprise Security products (Sightline), the TAM role and add value to the Customer Success team.
- Problem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail.
- Educational background: Bachelor’s or Graduate’s Degree in computer science, engineering, mathematics, information systems, or a related field is preferred.
- Experience in B2B SAAS, SQL, Javascript, Kibana and other cloud and software systems is an advantage.

## About HUMAN Security

HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.

HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.

HUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.

## About HUMAN

## Company Overview
- **One-liner**: HUMAN (formerly White Ops) protects the integrity of the digital world by verifying the humanity of over 20 trillion digital interactions per week, safeguarding enterprises from sophisticated bots, fraud, and digital abuse.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: New York, NY, USA (with offices in Tel Aviv, Israel; Santa Clara, CA; and Miami, FL)
- **Founded**: 2012
- **Founders**: Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb

## Core Business
- **Primary industry**: Cybersecurity (Bot Detection, Fraud Prevention, Digital Identity)
- **Target customers**: B2B, Enterprise (large organizations across digital ecosystems, including e-commerce, advertising, financial services, and social platforms)
- **Mission**: To protect the integrity of the digital world by ensuring that every interaction, transaction, and connection is authentic, secure, and human.

## Products & Services
- **HUMAN Defense Platform**: An all-in-one, unified platform that delivers speed, scale, and precision to protect organizations from sophisticated bots, fraud, and digital abuse. It examines 2,500+ signals per interaction using 400+ algorithms and adaptive machine learning models to make high-fidelity decisions in milliseconds.
- **Satori Threat Intelligence & Research**: A dedicated team that provides deep threat intelligence to enhance the HUMAN Defense platform, helping to identify and take down the actors behind fraud and abuse.
- **Bot Detection & Mitigation**: The company’s core offering, ranked #1 in G2’s Bot Detection and Mitigation category, verifies the humanity of over 20 trillion digital interactions weekly across 3 billion unique devices.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Verifies over 20 trillion digital interactions per week; protects 3 billion unique devices; named a Leader in The Forrester Wave™: Bot Management Software, Q3 2024
- **Notable Investors/Partners**: Not explicitly listed on the careers page, but the company has raised significant funding from top-tier venture capital firms (including growth-stage investors). Trusted by organizations across every digital ecosystem.
- **Growth Signals**: Named in Time’s Best Inventions of 2023 (Human Defense Platform); awarded Security-as-a-Service Provider of the Year in 2024; customers rank HUMAN #1 in G2’s Bot Detection and Mitigation Category; named a Leader in The Forrester Wave™: Bot Management Software, Q3 2024.

## Competitive Advantages
- **Unmatched Scale & Telemetry**: Verifies over 20 trillion digital interactions weekly across 3 billion unique devices, creating the world’s largest threat network for unrivaled threat intelligence.
- **Decision Precision & Speed**: Analyzes 2,500+ signals per interaction with 400+ algorithms and adaptive ML models, making high-fidelity decisions in milliseconds.
- **Satori Threat Intelligence**: A dedicated, world-class threat intelligence and research team that provides deep insights into botnets and fraud operations, directly feeding the platform’s defenses.
- **Market Leadership**: Ranked #1 in G2’s Bot Detection and Mitigation category and named a Leader in The Forrester Wave™: Bot Management Software, Q3 2024.

## Strategic Focus
- **Agentic AI Innovation**: Actively working on Agentic AI to tackle fraud and abuse in new, innovative ways, as noted by team members.
- **Platform Expansion**: Continuing to evolve the unified HUMAN Defense Platform to cover the entire customer journey, from bot detection to broader digital abuse prevention.
- **Threat Intelligence Leadership**: Deepening the capabilities of the Satori Threat Intelligence team to stay ahead of sophisticated, evolving attack methods.

## Why Work Here
- **Mission-Driven Culture**: The company’s core mission—protecting the integrity of the digital world—unites a global team. Employees describe the work as having “real impact,” not just detecting fraud but helping take down the actors behind it.
- **Flexible Work Environment**: HUMAN offers remote, hybrid, and in-office options across its global offices (New York, Tel Aviv, Santa Clara, Miami). The policy is described as “Remote, Hybrid, Human.”
- **Investment in Employees**: Competitive pay, equity, and benefits. Includes a yearly learning stipend for upskilling, a wellness stipend for physical/mental health, and “HUMAN Days” for community service and giving back.
- **Culture & Values**: The company emphasizes five core values: “Honor the Customer Journey,” “Navigate with Speed,” “Act with Purpose,” “Move as One,” and “Unleash Our Potential.” Employees describe the culture as collaborative, supportive, and mission-driven, with a focus on real impact.
- **Transparent Hiring Process**: The careers page outlines a clear, 5-step process: apply easily, chat with a recruiter, meet the team, show your skills (for technical roles), and final steps (reference check and offer).
- **Diversity & Inclusion**: The company states that diverse backgrounds and perspectives are their greatest strength, and they are guided by diversity of thought while grounded in a common vision.

## Sources
1. [human.com](https://human.com.ai/en/)
2. [humansecurity.com](https://www.humansecurity.com/company/about/)
3. [humansecurity.com](https://www.humansecurity.com/company/careers/)
4. [ashbyhq.com](https://jobs.ashbyhq.com/human)

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