---
title: 'Technical Account Manager, Japan at Miro'
canonical: 'https://feeny.ai/job/technical-account-manager-japan-miro-tokyo-9kxmaba5dzx3'
type: 'job'
last_seen: '2026-10-12'
---

# Technical Account Manager, Japan at Miro

- **Company:** Miro
- **Location:** Tokyo, Japan
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-10-12
- **Apply:** https://miro.com/careers/vacancy/8620756002?gh_jid=8620756002

## Job description

## About the Team

The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. As part of a global team, you will partner closely with Customer Success, Product, and Engineering to deliver high-impact solutions and continuously evolve how we support our customers.

Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

## About the Role

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. This is a highly strategic, customer-facing role where you will act as a trusted technical advisor, guiding customers through workflow transformation, AI-driven adoption, and long-term platform integration.

As a TAM, you will pioneer how Miro’s AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work—from discovery through delivery. You will combine consulting expertise, technical fluency, and change management to drive meaningful, measurable outcomes.

TAMs play a critical role in shaping how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will take ownership of customer outcomes end-to-end, proactively identifying opportunities to improve adoption, optimize workflows, and strengthen long-term partnerships.

## What you’ll do

Workflow Optimization:

- Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro’s AI capabilities

- Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities

- Recommend integration strategies that drive alignment, efficiency, and business impact

Technology Optimization:

- Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities

- Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption

- Help reduce tool fragmentation and enable teams to work more effectively within Miro

Change Management & Scaling:

- Equip internal champions with strategies to scale adoption across teams, regions, and departments

- Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models

- Lead organizational change initiatives to position Miro as a strategic platform for innovation

Strategic Alignment & Continuous Improvement:

- Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI

- Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans

- Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes

## What you’ll need

- 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS

- Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)

- Strong technical fluency with APIs, integrations, and enterprise IT ecosystems

- Proven ability to lead workflow transformation, platform adoption, and change management at scale

- Experience using analytics and data to drive decision-making and customer outcomes

- Ability to facilitate executive-level discussions and cross-functional workshops with credibility

- Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment

- Native-level Japanese and business-level English proficiency required

- Experience in the Japanese enterprise market is highly advantageous

- A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies.

## What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our [Global Miro benefits board.](https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10)

## #LI-YN1

## About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its [Recruitment Privacy Policy](https://miro.com/legal/recruitment-privacy-policy/) found [here](https://miro.com/legal/recruitment-privacy-policy/).

## About Miro

## Company Overview
- **One-liner**: Miro is the AI-powered visual collaboration workspace where distributed teams dream, design, and build the future together.
- **Entity Type**: Private (venture-backed; Series C)
- **Headquarters**: San Francisco, California, USA (with a secondary global hub in Amsterdam, Netherlands)
- **Founded**: 2011
- **Founders**: Andrey Khusid (current CEO and co-founder)

## Core Business
- Primary industry/industries: Visual collaboration software, innovation management, product development tools, AI-driven workspace.
- Target customers: B2B – from small teams to large enterprises (over 250,000 organizations including Salesforce, ASOS, Deloitte, WPP, Cisco).
- Mission or purpose statement: "Empower teams to create the next big thing" ([miro.com/about](https://miro.com/about/)).

## Products & Services
- **[Miro Innovation Workspace]**: The core SaaS product – an infinite canvas for brainstorming, diagramming, strategic planning, design sprints, and agile workflows. Supports real-time co-creation and AI enhancements.
- **[Miro Assist]**: AI capabilities embedded in the workspace (e.g., smart diagramming, summarization, idea generation) to accelerate innovation.
- **[Integrations & API]**: Connects with popular tools like Jira, Confluence, Microsoft Teams, Slack, and Google Workspace; also offers a developer API for custom extensions.

## Market Standing
- **Valuation/Market Cap**: $17.5 billion (valuation after Series C in 2022; not updated since) ([miro.com/careers/our-story](https://miro.com/careers/our-story/)).
- **Key Metric**: Over 100 million users worldwide and more than 250,000 paying organizations (as of 2025) ([miro.com/about](https://miro.com/about/)).
- **Notable Investors/Partners**: Accel (led $25M Series A), $400M Series C round (lead undisclosed); partners include Atlassian, Google, Microsoft.
- **Growth Signals**: Rated #1 on G2 for visual collaboration; named one of Fast Company's "Most Innovative Companies" in 2022; launched AI-powered Innovation Workspace in 2025; grew from 50M to 100M users in ~2 years.

## Competitive Advantages
- **First-mover in visual collaboration**: Dominant player in digital whiteboarding with a massive user base and network effects.
- **AI-first evolution**: Deep integration of AI (Miro Assist) directly into the workspace, differentiating from traditional whiteboarding tools.
- **Enterprise trust**: Trusted by a quarter-million organizations, including Fortune 500 companies, with strong security and compliance features.
- **Open platform**: Rich API and pre-built integrations create high switching costs and extensibility.

## Strategic Focus
- **AI-native innovation**: Doubling down on AI to become the "AI Innovation Workspace" that brings teams and AI together to plan, co-create, and build faster.
- **Global expansion**: Growing hubs in 13 locations across 9 countries (including Austin, Tokyo, Singapore, Yerevan) to capture talent and markets.
- **Product-led growth**: Continuing to drive adoption through freemium model and user-generated virality.

## Why Work Here
- **Culture & values**: Emphasizes Curiosity, Drive, Resilience, Empathy, Cognitive Agility, and Accountability ("Miro Mindset"). Strong commitment to diversity and inclusion with over 100 nationalities represented and active Employee Resource Groups (ERGs) ([miro.com/careers](https://miro.com/careers/)).
- **Work model**: Hybrid "Miro Together" approach – hub-centric with a flexible mix of in-person and remote co-creation. Teams are distributed across 13 hubs globally.
- **Benefits**: Equity, wellbeing benefit, work-from-home equipment allowance, annual Learning & Development stipend, and bi-annual performance reviews focused on growth ([miro.com/careers](https://miro.com/careers/)).
- **Engineering culture**: Engineers work on front-end, back-end, core product, QA, data, and API – tackling business-critical tools at scale. The company has a global Career Map for transparent career progression.
- **Learning opportunities**: Associate Product Management (APM) program and graduate opportunities for Product Designers and Software Engineers launched in 2024.

## Sources
1. [miro.com/about](https://miro.com/about/)
2. [miro.com/careers](https://miro.com/careers/)
3. [miro.com/careers/our-story](https://miro.com/careers/our-story/)
4. [miro.com/careers/open-positions](https://miro.com/careers/open-positions/)
5. [miro.com/careers/people](https://miro.com/careers/people/)

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