--- title: 'Technical Account Manager at Kaseya Careers' canonical: 'https://feeny.ai/job/technical-account-manager-kaseya-careers-miami-4qk8v44fdde4' type: 'job' last_seen: '2026-09-06' --- # Technical Account Manager at Kaseya Careers - **Company:** Kaseya Careers - **Location:** Miami, FL - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-06 - **Apply:** https://www.kaseya.com/careers/jobs/id/6173486004/?gh_jid=6173486004 ## Job description ## About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by [Insight Partners](https://www.insightpartners.com?utm_source=chatgpt.com), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Position Summary Kaseya is seeking a customer-focused Technical Account Manager (TAM) to help customers maximize the value of our IT management and cybersecurity solutions. In this role, you will serve as a trusted technical advisor, partnering with customers to drive successful product adoption, optimize their environments, and ensure they achieve their desired business outcomes. Working closely with Customer Success, Product, Support, Professional Services, and Sales, you will provide strategic technical guidance, conduct account reviews, identify growth opportunities, and advocate for customer success throughout the customer lifecycle. ## Key Responsibilities - Develop deep expertise across Kaseya's platform and conduct regular Technical Account Reviews to assess product adoption, identify optimization opportunities, and address technical challenges. - Act as the primary technical advisor for assigned customers, proactively identifying and removing obstacles that impact customer success. - Partner with Product, Support, Professional Services, and Operations to drive timely issue resolution and customer satisfaction. - Build success plans that help customers maximize the value of Kaseya products, including platform integrations and advanced capabilities. - Recommend Professional Services, training, and education opportunities that improve customer adoption and long-term success. - Identify expansion opportunities and partner with Account Managers to support cross-sell and upsell initiatives. - Educate customers on new product features, roadmap enhancements, industry best practices, and emerging technologies. - Maintain current technical knowledge through ongoing training, certifications, and hands-on learning. - Understand customer business objectives across MSP, Enterprise, and Mid-Market organizations and align technical solutions to business outcomes. - Deliver technical solution presentations, product demonstrations, and implementation guidance for prospective and existing customers. - Provide strategic feedback that influences product improvements and future roadmap initiatives. Required Qualifications - 3–5 years of experience in a Technical Account Manager, Customer Success Engineer, Solutions Consultant, or similar customer-facing technical role. - Experience managing strategic customer relationships and driving technical issues to successful resolution. - Experience conducting Technical Account Reviews (TARs) or Business Reviews for SaaS or technology customers. - Strong presentation, communication, and relationship-building skills. - Proven ability to identify customer growth opportunities and collaborate with Sales teams. - Experience with enterprise software implementation, onboarding, or technical consulting. - Strong understanding of Windows Server and workstation administration. - Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, firewalls, and routing (CCNA or Network+ knowledge preferred). - Familiarity with Remote Monitoring & Management (RMM), Professional Services Automation (PSA), backup, documentation, cybersecurity, or IT management platforms. - Strong troubleshooting and problem-solving skills with the ability to communicate complex technical concepts to both technical and business audiences. - Bachelor's degree or equivalent technical experience preferred. - Professional-level English communication skills. - Additional language proficiency is a plus. ## Preferred Qualifications - Experience supporting Managed Service Providers (MSPs). - Experience delivering technical product demonstrations and solution design. - Sales or solution consulting experience. - Microsoft systems administration experience. - Industry certifications such as CCNA, Network+, Microsoft, or similar technical credentials. Why Join Kaseya? Join one of the fastest-growing software companies in the industry and help customers succeed with industry-leading IT management and cybersecurity solutions. At Kaseya, you'll work alongside talented professionals, develop deep technical expertise, and play a key role in helping organizations maximize the value of their technology investments. If you're passionate about technology, customer success, and solving complex technical challenges, we'd love to hear from you. Apply today! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. ## About Kaseya Careers ## Company Overview - **One-liner**: Kaseya is a global provider of unified IT management and cybersecurity software, serving managed service providers (MSPs) and small to medium-sized businesses (SMBs). - **Entity Type**: Private (privately held) - **Headquarters**: Miami, Florida, USA - **Founded**: 2000 - **Founders**: Not publicly available ## Core Business - **Primary industries**: IT management, cybersecurity - **Target customers**: B2B – managed service providers (MSPs), small to medium-sized businesses (SMBs), and enterprise IT departments - **Mission**: “To empower you to simplify and transform IT and cybersecurity management with innovative platform solutions.” ([kaseya.com](https://www.kaseya.com/company/)) ## Products & Services - **Kaseya 365**: Unified platform combining IT management, security, backup, and automation tools for MSPs and IT teams. - **IT Glue**: IT documentation and knowledge management platform. - **RapidFire Tools**: Network assessment and reporting tools. - **Spanning Cloud Apps**: Backup and recovery for SaaS applications (Office 365, G Suite, Salesforce). - **ID Agent / Graphus**: Dark web monitoring and phishing protection. - **RocketCyber**: Managed detection and response (MDR) platform. - **TruMethods**: Business coaching and operational best practices for MSPs. - **Unitrends**: Backup and disaster recovery solutions. All are delivered as SaaS or on-premise software, with over 40 products total. ## Market Standing - **Valuation**: Not publicly disclosed (private company) - **Key Metrics**: - Over 40,000 customers ([kaseya.com](https://www.kaseya.com/company/)) - Over 500,000 IT professionals use Kaseya products - 300 million devices managed globally - ~5,000 employees (as of 2025, per Built In) - **Notable Investors/Partners**: Not publicly listed in provided sources; company is privately held (backed by private equity). - **Growth Signals**: - Offices in more than 21 countries, with expansion in Bengaluru, Dublin, and other hubs. - Recognized as a “Great Place to Work” ([kaseya.com](https://www.kaseya.com/careers/)). - Continues to add products and acquire complementary technologies. ## Competitive Advantages - **Broad platform**: Over 40 integrated products covering IT management, security, backup, and documentation – a single-vendor solution for MSPs. - **Partner-first approach**: “Partner First Pledge” program shares risk with MSPs, building strong loyalty. - **Scale and reach**: Serving 40,000+ customers across 20+ countries with a large partner ecosystem. - **Innovation track record**: First-to-market with remote monitoring and management (RMM) in 2000, now a leader in unified IT and security. ## Strategic Focus - Accelerate adoption of the Kaseya 365 unified platform. - Expand cybersecurity capabilities (MDR, phishing, dark web monitoring). - Grow international presence, especially in India, Ireland, and Australia. - Hire aggressively across engineering, sales, customer success, and corporate functions to support rapid growth. ## Why Work Here - **Culture**: Described as “human-centered” and “culture-centered,” with a strong emphasis on growth and collaboration. The company often uses the “rocketship” metaphor to signal momentum. - **Work environment**: Hybrid and in-office options depending on role and location. Many roles are remote; some offices (Miami, Bangalore, Dublin) are in-office or hybrid. Built In lists both on-site and remote positions. - **Career development**: Structured interview process, take-home assessments for tech roles, and a software sales development program for career switchers. - **Global presence**: Opportunities to work in over 20 countries, with hubs in Miami, Dublin, Bangalore, Sydney, Vancouver, and more. - **Recognition**: Certified “Great Place to Work”; noted for positive workplace culture. ## Sources 1. [kaseya.com – Careers](https://www.kaseya.com/careers/) 2. [kaseya.com – About Kaseya](https://www.kaseya.com/company/) 3. 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