---
title: 'Technical Account Manager Lead, AMER at Talon.One LinkedIn Jobs'
canonical: 'https://feeny.ai/job/technical-account-manager-lead-amer-talon-one-linkedin-jobs-boston-ry4j2sfwy7zk'
type: 'job'
last_seen: '2026-09-14'
---

# Technical Account Manager Lead, AMER at Talon.One LinkedIn Jobs

- **Company:** Talon.One LinkedIn Jobs
- **Location:** Boston, MA / New York, NY
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.eu.greenhouse.io/linkedinjobs/jobs/4941710101

## Job description

## ABOUT TALON.ONE:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

## ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.

Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

## ABOUT THE ROLE:

We are looking for an empathetic and proactive AMER TAM Lead to join Talon.One.

You will be responsible for transitioning our AMER Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that requires a balance of technical aptitude and a deep commitment to building trust within a growing team.

The AMER TAM team currently consists of 9 high-performing members. Our mission is to maintain strong client relationships and deep product knowledge while establishing the scalable processes needed to reduce ad hoc firefighting. Reporting directly to the Head of Technical Account Management, you will join a collaborative team that prioritizes flexibility and agility over rigid enterprise constraints, working in close partnership with the AMER CSM Lead.

This is a full-time role based in New York or Boston.

ONCE YOU ARE HERE YOU WILL:

- Oversee the day-to-day operations of the AMER Technical Account Management team, ensuring high-quality service delivery and client satisfaction
- Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently
- Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered
- Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities
- Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively
- Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations
- Serve as the technical escalation point for critical customer issues in your region, working with your team and internal resources to ensure timely and effective resolution
- Contribute to programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use

WHAT WE NEED YOU TO BRING TO THE TABLE:

- Demonstrate a leadership style focused on building trust quickly and maintaining a supportive team culture
- Bring a proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity
- Navigate ambiguity with ease, showing a preference for fast-paced, smaller company environments rather than large, rigid enterprise structures
- Challenge the status quo by rethinking existing processes to improve team efficiency and self-sufficiency
- Apply your knowledge of API-first platforms and technical account management to guide team members through complex integrations
- Support the recruitment and onboarding of new team members as the AMER region continues to expand
- Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier

## WHAT'S IN IT FOR YOU:

- $1,200 annual learning budget
- Manage your own time off with our flexible PTO policy
- $350 home office setup budget, a $50 monthly home office allowance
- Freedom to work from abroad for up to 90 days worldwide!
- WeWork On-Demand access for flexible workspace solutions
- Mental health support with nilo.health
- Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
- Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
- We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage

The estimated total compensation for this role is $130,000 - $150,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

## About Talon.One LinkedIn Jobs

## Company Overview
- **One-liner**: Talon.One is the leading incentives engine that unifies loyalty programs, promotions, and gamification into a single flexible platform for the world’s most-loved brands.
- **Entity Type**: Private (recently joined forces with Adyen)
- **Headquarters**: Berlin, Germany
- **Founded**: 2015
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Customer loyalty and promotions software (SaaS)
- **Target customers**: B2B enterprise – brands and retailers across retail, consumer goods, and e-commerce
- **Mission or purpose statement**: To give businesses the freedom to design powerful customer rewards and loyalty programs with all the control, speed, and reliability enterprises need.

## Products & Services
For each major offering:
- **Talon.One Platform**: A unified incentives engine for loyalty, promotions, and gamification. Enables real-time incentive decisions across markets, channels, and use cases. Built on enterprise-grade security and scalability.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 300+ customers worldwide (Adidas, Nordstrom, Sephora, Carlsberg); 300+ employees across 8 hubs
- **Notable Investors/Partners**: Recently joined forces with Adyen (financial technology platform)
- **Growth Signals**: Expanded to 8 global hubs (US, UK, Germany, Singapore, Australia); over 300 clients from North America, Europe, and APAC; headcount growing with open roles across engineering, sales, customer success, and people & culture

## Competitive Advantages
- Unifies loyalty and promotions on one platform, eliminating rigid, code-locked systems
- Flexible, real-time incentive logic allows brands to personalize offers using any data
- Enterprise-grade security and scalability trusted by top global brands
- Strong focus on customer collaboration and feedback

## Strategic Focus
- Continuing to raise the bar for what businesses can build and how fast they can build it
- Deepening integration with Adyen to combine incentives with payments infrastructure
- Expanding engineering, sales, and customer success teams in Berlin, Boston, London, and Singapore

## Why Work Here
- **Culture**: International team (55+ nationalities); values ownership, feedback, teamwork, and prioritizing action over consensus
- **Work model**: Hybrid – headquarters in Berlin runs a hybrid setup (onsite + remote); hubs use coworking spaces; up to 90 days remote per year from outside country of employment
- **Visa support**: Full visa sponsorship and relocation support for hires in Berlin
- **Perks**: Emphasis on learning, transparent feedback, and efficient recruitment process (typically 2–5 weeks)

## Sources
1. [talon.one/about-us](https://www.talon.one/about-us)
2. [talon.one/jobs](https://www.talon.one/jobs)
3. [job-boards.greenhouse.io/linkedinjobs](https://job-boards.eu.greenhouse.io/linkedinjobs)
4. [job-boards.greenhouse.io/talonone](https://job-boards.greenhouse.io/talonone/)

## Other roles at Talon.One LinkedIn Jobs

- [Product Manager](https://feeny.ai/job/product-manager-talon-one-linkedin-jobs-berlin-29s0t9mh9ysc) — Berlin, Germany
- [Strategic Account Manager, AMER](https://feeny.ai/job/strategic-account-manager-amer-talon-one-linkedin-jobs-boston-ctn0pjm15zs1) — Boston, MA / New York, NY / Denver, CO
- [Product & AI Security Engineer](https://feeny.ai/job/product-ai-security-engineer-talon-one-linkedin-jobs-berlin-k5dthwg5ahac) — Berlin, Germany
- [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-talon-one-linkedin-jobs-boston-0pzkrmjqh11d) — Boston, MA / New York, NY
- [Customer Success Regional Lead, APAC](https://feeny.ai/job/customer-success-regional-lead-apac-talon-one-linkedin-jobs-singapore-n67tapfhyb2t) — Singapore
- [Strategic Account Executive, AMER](https://feeny.ai/job/strategic-account-executive-amer-talon-one-linkedin-jobs-united-states-8aa6jx9nc3mp) — United States
- [Senior Sales Operations Manager](https://feeny.ai/job/senior-sales-operations-manager-talon-one-linkedin-jobs-berlin-0g4rdtfmj2d7) — Berlin, Germany
- [Documentation Engineer](https://feeny.ai/job/documentation-engineer-talon-one-linkedin-jobs-berlin-ca006jbmvppv) — Berlin, Germany
- [GTM Engineer](https://feeny.ai/job/gtm-engineer-talon-one-linkedin-jobs-berlin-pgrvhdae69fm) — Berlin, Germany
- [Regional Lead, Sales Engineering - AMER](https://feeny.ai/job/regional-lead-sales-engineering-amer-talon-one-linkedin-jobs-boston-z8djed1spadd) — Boston, MA / New York, NY