---
title: 'Technical Account Manager at LiveKit'
canonical: 'https://feeny.ai/job/technical-account-manager-livekit-united-states-sr56s3k831g6'
type: 'job'
last_seen: '2026-09-13'
---

# Technical Account Manager at LiveKit

- **Company:** LiveKit
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-01
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/livekit/b4f90b85-72e2-4b75-86ff-1617a5868c92

## Job description

## About LiveKit

LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.

## About You

LiveKit is looking for an experienced Technical Account Manager (TAM) to own the long-term technical relationship with a portfolio of our most strategic accounts as their go-to expert on LiveKit, and our go-to expert on them. You'll set the technical direction, drive customer outcomes, and orchestrate the full LiveKit team behind each account. This is not a quota-carrying role. It's also one of the first TAM roles at LiveKit, so you'll shape the function and the playbook as we hire more TAMs over the next year.

You'll thrive as a Technical Account Manager if you:

- are obsessed with the success of every customer you work with
- are known as the go-to person for tackling tough technical problems
- can shift between deep technical detail and executive context without dropping either
- can write a one-pager an exec will read and a Slack reply that lands well with an engineering audience
- can ramp on a customer's stack and get to a useful conversation in days, not weeks

The best way to impress us is by walking us through a customer engagement you're proud of, and by tinkering with LiveKit along the way 😊

## What You'll Do

- Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base.
- Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale.
- Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
- Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering.
- Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap.
- Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next.
- Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop.
- Spot expansion signal early and hand it cleanly to sales. You don't carry the number, but you usually see it first.
- Build the playbooks. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts.

## Who You Are

- 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure.
- A track record as the trusted technical voice for engineering customers. Engineering teams have leaned on your judgment when the path forward wasn't clear.
- Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns. You don't write code day-to-day, but you can hold your own in technical conversations with engineers.
- Familiarity with real-time, distributed, or developer-platform systems. Enough to understand the technical challenges customers face at scale, even if you haven't shipped them yourself.
- Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires.
- You communicate with precision in writing and in person, with engineers and executives. You don't soften a recommendation when the customer needs to hear it straight.

Bonus Points

- Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure (if you've ever debugged that-one-weird-audio-issue, we want to talk to you).
- Experience building or operating LLM agent systems, voice AI pipelines, or other AI-native applications.
- Time spent at a developer tools or infrastructure company.
- Hands-on coding in Python, JavaScript/TypeScript, or Go.
- Open source contributions. What you've shipped tells us how you think.
- Early-stage startup experience. You've not just run the playbook, you've written the playbook.

Our Commitment to You

- An opportunity to build something truly impactful to the world
- Contribute to open source alongside world-class engineers
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy

LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.

## About LiveKit

## Company Overview
- **One-liner**: LiveKit provides an open-source framework and cloud platform for building, deploying, and scaling voice, video, and physical AI agents.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2021
- **Founders**: David Zhao (Co-Founder and CTO)

## Core Business
- **Primary industry/industries**: Developer Infrastructure, Real-Time Communications (RTC), Voice AI, Video AI, Robotics
- **Target customers**: B2B; Developers, AI labs, robotics teams, and enterprises (including Fortune 500 companies) building real-time multimodal AI applications.
- **Mission or purpose statement**: To build the infrastructure for the voice-driven era of computing, making it possible for every developer to build AI that can interact with the world in real time.

## Products & Services
- **LiveKit Cloud**: A hosted, managed platform for deploying and scaling AI agents globally. It provides a global real-time media server network with sub-1000ms latency and 99.99% uptime, handling millions of concurrent calls. Includes telephony integration (phone numbers, SIP), full-stack observability, and an inference gateway for TTS, LLM, and STT models.
- **LiveKit Agents Framework**: An open-source, high-level framework (Python/Node.js) for building AI agents. It includes tools for automatic turn detection, interruption handling, voice activity detection (VAD), and a plugin system for connecting to various AI providers.
- **LiveKit Server (Open Source)**: The core open-source WebRTC Selective Forwarding Unit (SFU) that orchestrates real-time communication. Can be self-hosted or used with LiveKit Cloud.
- **Integration Services**: Telephony (PSTN/SIP connectivity), Egress (recording and streaming), and Ingress (external media streams).
- **Client SDKs**: Real-time SDKs for Web, Swift, Android, Flutter, React Native, Unity, Python, Node.js, Rust, C++, and ESP32.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed. Total funding is $181M.
- **Key Metric**: Total Funding of $181M. Over 2.5 billion calls powered annually. Over 300,000 developers use the platform.
- **Notable Investors/Partners**: Index Ventures (led Series C), Altimeter Capital (led Series A), Redpoint (led Seed). Angel investors include Elad Gil, Jeff Dean (Chief Scientist, Google), Aravind Srinivas (CEO, Perplexity), Guillermo Rauch (CEO, Vercel), Amjad Masad (CEO, Replit), Mati Staniszewski (CEO, ElevenLabs), Erik Bernhardsson (CEO, Modal), Logan Kilpatrick (Product Lead, Google DeepMind), Rohan Anil (Researcher, Anthropic), Garrett Camp (Founder, Uber), Ev Williams (Founder, Twitter), and Justin Kan (Founder, Twitch). Key customer: OpenAI (built ChatGPT’s Advanced Voice on LiveKit Cloud).
- **Growth Signals**: Rapid headcount growth (+7.1% monthly). Raised a $100M Series C in January 2026. Expanded from a WebRTC livestreaming project to the default infrastructure layer for voice AI. Operates in 12 countries. SOC 2 Type 2 and HIPAA compliant.

## Competitive Advantages
- **Open-Source Foundation**: A large and active open-source community (over 300,000 developers) creates a strong ecosystem and lowers the barrier to entry.
- **Full-Stack Platform**: Provides everything from the media server and client SDKs to the agent framework, inference gateway, and telephony integration, offering a unified, end-to-end solution.
- **Proven at Scale**: Powers billions of calls annually for the world’s leading AI companies, including OpenAI’s Advanced Voice Mode, demonstrating extreme reliability and performance.
- **Global Infrastructure**: A global network of media servers ensures low latency (<1000ms) and high uptime (99.99%) for real-time voice and video applications.
- **Enterprise-Grade Compliance**: SOC 2 Type 2, HIPAA, and GDPR compliant, making it suitable for regulated industries.

## Strategic Focus
- **Voice-First AI Infrastructure**: Doubling down on being the default platform for the emerging voice-driven computing paradigm.
- **Expanding the Agent Ecosystem**: Continuously improving the Agents framework, adding new plugins, and supporting more AI models and hardware (including robotics).
- **Scaling the Cloud Platform**: Investing in global infrastructure to handle increasing demand and maintain performance as usage grows.
- **Enterprise Adoption**: Targeting Fortune 500 companies and regulated industries by emphasizing compliance, security, and reliability.

## Why Work Here
- **High-Impact Work**: Build the core infrastructure powering the next generation of AI applications used by millions. Employees work on challenging problems in distributed systems, real-time media, and AI.
- **Strong Engineering Culture**: A technical team with a high density of senior engineers. The tech stack is modern and includes Go, Rust, Python, TypeScript, WebRTC, Kubernetes, and various AI/ML tools.
- **Remote-First with Hubs**: The company is remote-first but has a hybrid hub in San Francisco. Employees are distributed across 12 countries including the US, Canada, Germany, UK, and India.
- **Top-Tier Investors & Advisors**: Backed by the best investors and advised by leaders from Google, OpenAI, and other top AI companies, providing a strong network and strategic direction.
- **Growth Trajectory**: The company is in a high-growth phase (recent $100M Series C, rapid hiring), offering significant career growth opportunities.
- **Culture**: Described as having a 5.0/5.0 employer rating on LinkedIn, with high marks for work-life balance, compensation, and career development. The company values "crazy ones" who want to build the future.

## Sources
1. [livekit.com](https://livekit.com/)
2. [livekit.com/about](https://livekit.com/about)
3. [livekit.com/careers](https://livekit.com/careers)
4. [linkedin.com/company/livekitco](https://www.linkedin.com/company/livekitco)
5. [docs.livekit.io](https://docs.livekit.io/intro/about/)

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