---
title: 'Technical Account Manager at Mark43'
canonical: 'https://feeny.ai/job/technical-account-manager-mark43-manchester-e1fvhqby84h3'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Account Manager at Mark43

- **Company:** Mark43
- **Location:** Manchester
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://mark43.com/list-job/8164712?gh_jid=8164712

## Job description

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We’re seeking an experienced Technical Account Manager to drive customer success and engagement for our growing list of UK accounts. In this role, you will be responsible for developing and scaling our account management program, ensuring the health and satisfaction of customers through creative, flexible solutions. With at least 5 years in a technical account management role at an enterprise software company, the ideal candidate brings expertise in managing complex accounts, particularly within government sectors. You will collaborate with our Services, Customer Experience, and Sales teams to support a customer-first approach that builds trust and long-term partnership.

## What You’ll Do

If you were part of our team, here are some things you would do:

- Assist with the implementation and troubleshooting of technical services for public safety agencies in the UK.
- Analyze customers’ technical landscapes, processes, and policies to recommend services such as interfaces, migrations, and analytics
- Act as a customer advocate, addressing pain points, and collaborating with the Services teams, Customer Experience, Product, and Engineering teams to drive resolution and improvement.
- Deliver technical and product expertise to support sales, build relationships, and align on customer implementation timelines.
- Analyze customer needs, recommend enhancements, and communicate feedback to developers for continuous improvement.
- Track and report on account metrics and product performance to support sales goals and customer satisfaction.
- Guide key stakeholders through different stages of technical implementation, including requirements gathering, solutioning, documentation, configuration and mapping, and user acceptance testing
- Align with Delivery teams on customer implementation timelines and payment milestones.

## What You’ll Need

- Proven experience as a Technical Account Manager with strong technical support skills across pre- and post-sales.
- Ability to address product queries promptly and train customers for effective product use.
- Technical expertise in digital technologies, SaaS, and front-end development, with an ability to explain complex concepts to non-technical audiences.
- Skilled in identifying cost-effective solutions and addressing customer needs with strategic recommendations.
- Excellent communication, analytical, and problem-solving skills.
- Ability to work from our customer site in Manchester up to 5 days a week.

People who thrive on our team also tend to share the following characteristics:

- Humble, open, and curious. You’re not afraid to ask questions and understand the importance of being an informed leader.
- Passionate, eager, and motivated. You’re dedicated to the mission of improving public safety and excited to overachieve on your goals.
- Relationship builder. You understand that big wins take time and you’re willing to put in the work day in and day out to build a relationship with the customer.
- Inspirational, uplifting, enthusiastic. You’re a leader that will motivate your team and others to successfully achieve their goals.

## What We Offer

- 28 days holiday plus UK bank holidays
- Private medical, dental, and vision insurance through AXA Health and BUPA, fully paid for you and your dependents
- 18 weeks paid parental leave for primary caregivers plus a ramp-back programme
- Income protection (75% of salary) and death in service cover (4x salary), fully paid
- Pension through Nest with 3% employer contribution
- Gym reimbursement for you and your partner
- Equipment allowance to set up your home office
- AI tooling including Claude Code Enterprise licences
- Spring Health membership with therapy sessions and mental wellness tools, fully covered
- Company performance-based bonus
- Paid sabbatical of one month at your five-year anniversary
- Biannual hackathons, learning budget, and a team that genuinely invests in your growth

## What We Value

- Humility. You know the best ideas win, no matter where they come from. You ask questions before making assumptions and you're as happy being wrong as being right, because either way, the team gets to a better answer.
- Inclusivity. You respect expertise in all its forms and actively seek out perspectives different from your own. You make space for others and assume good intent.
- Excellence. You care deeply about technical quality in the systems you build, the designs you review, and the decisions you make. You set a high bar, lead by example, and help engineers develop the judgement to meet it independently.
- Diligence. You take ownership, mind the details, and understand that the software this team builds is used in moments that genuinely matter. You stay close to the technical details, surface risks early, and make sure the team delivers responsibly without cutting corners.

Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment visa at this time.

This role may require you to complete Non-Police Personnel Vetting (NPPV) security clearance up to level 3. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Our [Privacy Notice](https://mark43.com/privacy-policy/) describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.

As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.

## About Mark43

## Company Overview
- **One-liner**: Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: New York City, NY, USA (with offices in Boston, MA, USA and Manchester, England, UK)
- **Founded**: Not publicly available from provided sources
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry**: Public Safety Technology
- **Target customers**: Public safety agencies – law enforcement, fire, EMS – across federal, state, and local levels (B2G)
- **Mission or purpose statement**: “To build the public safety software communities deserve” – creating software that brings dispatchers, first responders, investigators, and community leaders together on one connected platform.

## Products & Services
- **Mark43 RMS (Records Management System)**: Cloud-native records management connecting evidence, reducing duplication, and closing cases faster with smart, streamlined workflows.
- **Mark43 CAD (Computer-Aided Dispatch)**: Seamless assignment and management of units with real-time visibility for the right response every time.
- **Mark43 OnScene**: Mobile app equipping frontline teams with instant access to the right data at the right time.
- **Mark43 Insights**: Analytics and public reporting module that unlocks the power of agency data to drive decisions and strengthen community trust.
- **ReportAI**: AI-powered tool for automated reporting and investigations, boosting responder productivity.
- **BriefAI**: AI-powered tool for briefing and summarization, tailored to public safety needs.
- **Ecosystem Integration**: Integrates with hundreds of best-in-class public safety technologies and data sources.

All products are cloud-native, AI-empowered, and built on a unified data platform.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Over 300 public safety agencies served worldwide
- **Notable Investors / Partners**: Not disclosed in provided sources
- **Growth Signals**: Multiple office locations (NYC, Boston, Manchester), active hiring for engineering, cybersecurity, data migration, and growth roles; product expansion into AI-powered features (ReportAI, BriefAI)

## Competitive Advantages
- **Cloud-native architecture** – always fast, available, and automatically updated; no hardware or software management for agencies.
- **Unified data platform** – brings together CAD events, reports, evidence, booking, and more for a single source of truth.
- **AI empowerment** – purpose-built AI tools (ReportAI, BriefAI) integrated directly into public safety workflows.
- **Security and compliance** – meets and stays ahead of federal, state, and local regulatory requirements; protects against cyber attacks.
- **Connected ecosystem** – integrates with hundreds of third-party technologies to automate and enhance workflows.
- **Dedicated 24/7/365 support** – product training and real-time assistance for agencies.

## Strategic Focus
- Deepening AI capabilities across the platform to further reduce administrative burden and improve decision-making.
- Expanding the unified platform to cover the full public safety lifecycle (first call to final report).
- Maintaining a responsible AI approach that prioritizes security, privacy, and reliability.
- Continuing to scale the customer base while supporting agencies of all sizes.

## Why Work Here
- **Work model**: Hybrid-remote with flexible hours; classified as a “remote-first” company with employees across time zones. Offices in NYC, Boston, and Manchester for those who prefer in-person collaboration.
- **Time off**: Unlimited Paid Time Off; a paid one-month sabbatical with additional adventure funding after five years.
- **Health and wellness**: 100% premium coverage for health, dental, and vision plans for employees and their families globally.
- **Financial benefits**: Retirement plan options, company equity, performance bonuses, and employee discounts.
- **Family support**: Generous parental leave benefits matching larger tech companies; family medical leave.
- **Work environment**: Monthly social budget (rock climbing, cooking classes, laser tag, karaoke, etc.), game rooms, frequent happy hours and office celebrations.
- **Professional growth**: Active engineering hiring – roles include AI-Enabled Software Engineer, Lead Software Engineer, Cybersecurity Specialist, and more. Opportunities to work on mission-critical public safety software.
- **Values**: Inclusivity, excellence, diligence, humility. Emphasizes that “the best ideas win no matter their origin.”

## Sources
1. [Mark43 Company & Careers Page](https://mark43.com/company/careers/)
2. [Mark43 Product Page](https://mark43.com/)
3. [Built In Company Profile](https://builtin.com/company/mark43)
4. [LinkedIn Company Page](https://www.linkedin.com/company/mark43)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/mark43)

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