---
title: 'Technical Account Manager at Northbeam'
canonical: 'https://feeny.ai/job/technical-account-manager-northbeam-remote-y6k4pddzrph5'
type: 'job'
last_seen: '2026-09-14'
---

# Technical Account Manager at Northbeam

- **Company:** Northbeam
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/northbeam/jobs/4712105006

## Job description

## About Northbeam

Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth. Machine learning has been at the heart of Northbeam since day one: our full suite of measurement, spanning multi-touch attribution, MMM+, and incrementality, is built on it, along with laser-accurate first-party data. Now we're taking that foundation further, using AI to help brands operationalize their data and turn Northbeam insights into automated decisions.

We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey.

We're a remote-friendly company with physical offices in San Francisco and Los Angeles.

## About Northbeam

Northbeam builds marketing intelligence software for growth-minded ecommerce brands. Our attribution modeling and customizable dashboards bring marketing performance, ad spend, customer journey, and business data into one unified view. As we scale, we're investing in stronger technical stewardship and more repeatable ways to keep existing customers configured for success. This role is part of that investment.

## About the role

You'll be the technical arm supporting Northbeam's existing business and the day-to-day technical counterpart to Customer Performance. Where Customer Performance owns the customer relationship and performance strategy, you'll own the technical health underneath it: configuration, data quality, tracking, integrations, and the pipelines that keep customer data flowing. You'll proactively identify risk, diagnose issues, solve what you can directly, and coordinate escalations through Support and Solutions Engineering. It's a fit for someone technical, investigative, customer-aware, and comfortable owning problems through resolution.

## What you'll be doing

- Partner in lockstep with Customer Performance across a portfolio of existing customers, bringing technical context to account strategy, risk, and customer conversations.
- Own the ongoing technical health of customer accounts, including configuration, tracking, integrations, data ingestion, and the pipelines that power reporting.
- Proactively identify data quality issues, configuration drift, pipeline failures, and other technical risks before they become larger customer problems.
- Diagnose customer-specific issues by tracing data flows, validating assumptions, reviewing technical evidence, and isolating root causes.
- Resolve issues directly when they fall within your scope; when they don't, escalate through Support or Solutions Engineering with clear context, evidence, impact, and recommended next steps.
- Stay accountable through resolution, keeping Customer Performance informed and translating technical findings into clear customer-facing guidance.
- Create reusable health checks, documentation, and runbooks, and surface recurring patterns that should be standardized, productized, or addressed through process improvements.

## What we're looking for

- Experience in a technical, post-sale customer-facing role (Technical Account Manager, Technical Customer Success Manager, Solutions Engineer, Implementation Engineer, Support Engineer, or similar).
- Strong troubleshooting and root-cause analysis skills, with the ability to move from a customer symptom to a clear technical diagnosis and path forward.
- Technical fluency across data flows, integrations, APIs, web tracking, ecommerce infrastructure, and the pipelines that move and transform customer data.
- Comfort using logs, queries, APIs, dashboards, and lightweight scripts to investigate issues, validate data, and test assumptions.
- Ability to manage technical health across a portfolio of customers, prioritize by severity and business impact, and stay organized through multiple active investigations.
- Clear written and verbal communication, especially the ability to explain technical findings, tradeoffs, risks, and next steps to both technical and non-technical audiences.
- Strong collaboration instincts and comfort working in lockstep with Customer Performance while coordinating across Support, Solutions Engineering, Product, and Engineering.

What success looks like

Success means existing Northbeam customers have a reliable technical foundation, and Customer Performance has a trusted partner for everything happening under the hood:

- Customer configurations, data, tracking, integrations, and pipelines stay healthy, and issues are identified earlier.
- Technical problems are diagnosed faster, resolved at the right level, and escalated with enough context to avoid unnecessary back-and-forth.
- Customer Performance has a clear view of technical health, risk, and recommended next steps across its accounts.
- Recurring issues become reusable checks, playbooks, and stronger signals to Support, Solutions Engineering, Product, and Engineering — reducing repeat problems and improving customer confidence.

Actual compensation may vary based on experience, skills, and location.

In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.

Interview Process The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.

We accept applications on an ongoing basis.

## About Northbeam

## Company Overview
- **One-liner**: Northbeam is a marketing intelligence platform that provides multi-touch attribution, media mix modeling, and analytics to help eCommerce and DTC brands optimize ad spend for profitable growth.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: San Francisco, California, USA (also offices in San Diego, New York, Austin, and Chicago)
- **Founded**: 2019
- **Founders**: Not publicly listed on the main profile (the founding team is cited on the "About Us" page, but individual names are not widely published; the team is described as the "Northbeam Team").

## Core Business
- **Primary Industry**: Marketing Intelligence / Marketing Analytics / AdTech
- **Target Customers**: B2B – primarily Direct-to-Consumer (DTC) and eCommerce brands, as well as larger enterprises with significant ad spend. Served over 1,000 companies.
- **Mission/Purpose**: To provide transparent, accurate, high-fidelity data so marketers can make the right choices to target and efficiently scale their ad spending. They aim to "help you scale your business profitably."

## Products & Services
- **Northbeam (Core Platform)**: A marketing intelligence suite that unifies business data through powerful attribution modeling and customizable dashboards. It uses first-party data and machine learning to give an independent, accurate view of ad performance.
- **Multi-Touch Attribution**: Tracks customer touchpoints across all channels (including view-through from impressions) using infinite lookback windows. Includes the "Clicks + Deterministic Views" model, claimed as the world's first deterministic view-through attribution model.
- **Media Mix Modeling+ (MMM Plus)**: A modernized version of media mix modeling that allows for flexible forecasting, budget scenario planning, and daily optimization for promos and seasonality, all with high-speed feedback.
- **Northbeam Apex**: An advanced ad platform integration that sends Northbeam performance data directly to ad platform algorithms (e.g., Facebook, Google) to improve ROAS and CAC, going deeper than standard CAPI or third-party enrichment.

## Market Standing
- **Funding & Valuation**: Total funding of **$30.0M** across two rounds.
    - Series A (Aug 2022): **$15.0M** led by Silversmith Capital Partners.
    - Venture Round (Sep 2025): **$15.0M** led by HighPost Capital and Silversmith Capital Partners.
- **Key Metric**: Annual Revenue estimated at **$2.0M** (per LinkedIn data). The company tracks **$130 billion** in ad-attributed revenue for clients and measures over **2.1 trillion** impressions.
- **Notable Investors/Partners**: Silversmith Capital Partners, HighPost Capital.
- **Growth Signals**: Employee headcount grew **+36.9% YoY** (approx. 76 employees). The company operates in 5 countries (US, Brazil, Dominican Republic, Canada, Puerto Rico). Trusted by over 1,000 companies.

## Competitive Advantages
- **Data Accuracy & Fidelity**: Claims industry-leading data fidelity through a combination of first-party data, deterministic view-through modeling, and machine learning. Provides "laser-accurate" data independent of ad platform bias.
- **Unified Measurement Suite**: Offers a rare combination of multi-touch attribution (MTA), media mix modeling (MMM), and incrementality testing all in one platform, giving a holistic view.
- **Advanced Integration (Apex)**: The direct ad platform integration (Apex) is positioned as a "world’s most advanced" connection, allowing for automated performance optimization directly within ad tools.
- **Privacy-First Approach**: Built to operate effectively in the modern, privacy-constrained landscape (e.g., adapting to changing laws, device graph modeling).

## Strategic Focus
- **Product Expansion**: Continually pushing the boundaries of machine learning and statistical analysis for marketing measurement. The recent launch of "MMM Plus" and "Northbeam Apex" indicates a focus on blending high-level strategy (MMM) with real-time execution (MTA/Apex).
- **Enterprise Growth**: Hiring for Enterprise Sales Director roles and focusing on "strategic support" suggests a push into larger, more complex accounts.
- **Customer Education**: Emphasizing "Education" and "Transparency" as core pillars, with content like the "Media Buyer Newsletter" and data review strategy sessions to empower clients.

## Why Work Here
- **Culture**: Described as a data-driven and intellectually rigorous environment. The company values "inclusion, curiosity, and respect." They are proud to be an Equal Opportunity Employer.
- **Work Policy**: Remote-first. Most job postings list "Remote - USA" or "Remote - Canada," with no requirement for in-office presence. The headquarters are in San Francisco, but the team is distributed.
- **Perks & Engineering Culture**: The engineering team works with cutting-edge ML and data pipelines. The team is small but growing fast (76 people), offering significant ownership and impact. Notable hiring from top companies like Shopify, The Trade Desk, and Brex.
- **Team Composition**: Technical roles (engineering, data science) make up the largest department (19%), followed by Marketing (16%) and Customer Success (12%). This is a product-forward company.
- **Compensation & Reviews**: Employee reviews give Compensation a 4.2/5.0, but Culture (3.1) and Work-Life Balance (2.5) score lower, suggesting a high-performance, demanding environment.

## Sources
1. [northbeam.io](https://www.northbeam.io/)
2. [northbeam.io/about](https://www.northbeam.io/about-us)
3. [linkedin.com](https://www.linkedin.com/company/northbeam)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/northbeam)
5. [info.northbeam.io](https://info.northbeam.io/)

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