---
title: 'Technical Account Manager at Orkes'
canonical: 'https://feeny.ai/job/technical-account-manager-orkes-australia-w5fk48k46zrm'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Account Manager at Orkes

- **Company:** Orkes
- **Location:** Australia
- **Work type:** remote
- **Posted:** 2024-12-11
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/orkes/jobs/4433616008

## Job description

## About Us

Orkes is a platform for developers to build durable, distributed event driven applications. Based on the popular open source orchestration engine [Conductor](https://github.com/conductor-oss/conductor), Orkes lets developers focus on faster go to market with applications, scaling them to handle [billions of workflows](https://medium.com/orkes/running-a-billion-workflows-a-month-with-netflix-conductor-5fd358d9b6c1) without having to worry about failures, scalability or visibility into the executions.

The Technical Account Manager (TAM) is responsible for providing high-quality technical support to customers, managing the customer relationship post-sale, and ensuring the successful implementation and ongoing usage of the company’s products. The TAM acts as a trusted advisor, helping customers to achieve their business goals through the effective use of the company's solutions.

Your day-to-day at Orkes:

- . Customer Relationship Management:
- Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments.
- Build and maintain strong, long-term relationships with key stakeholders.
- Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs.
- Technical Support and Solutions:
- Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company's products.
- Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed.
- Develop and deliver technical training and product demonstrations to customers.
- Account Management:
- Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities.
- Proactively identify and address risks to customer success and retention.
- Work closely with sales and customer success teams to ensure alignment on account strategies and goals.
- Customer Advocacy:
- Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon.
- Collaborate with product management and development teams to influence product roadmaps based on customer feedback and needs.
- Project Management:
- Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction.
- Manage project timelines, resources, and budgets, providing regular updates to customers and internal stakeholders.
- Continuous Improvement:
- Stay current with industry trends and best practices to provide innovative solutions to customers.
- Continuously seek opportunities to improve customer experience and internal processes.
- Technical Expertise:
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience
- Strong technical background, with experience in software, cloud services, or IT infrastructure
- Ability to understand complex technical issues and communicate solutions effectively
- Ability to develop workflows and build custom workers using our SDKs
- Ability to guide customers on customer hosted worker configuration and scalability
- Ability to guide customers on DR  & mult-cluster architecture approaches
- Customer-Centric Mindset:
- Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.
- Project Management Skills:
- Proven ability to manage multiple projects and tasks simultaneously, with a strong attention to detail.
- Experience with project management tools and methodologies.
- Problem-Solving Abilities:
- Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
- Ability to handle difficult situations and provide effective solutions under pressure.

Qualities that will help you succeed:

- 5+ years experience in enterprise level client-facing work
- Strong technical background, with experience in software, cloud services, or IT infrastructure.
- Ability to understand complex technical issues and communicate solutions effectively.
- Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.
- Proven ability to manage multiple projects and tasks simultaneously, with a strong attention to detail.
- Experience with project management tools and methodologies.
- Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
- Ability to handle difficult situations and provide effective solutions under pressure.

You will have a fast start if:

- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.
- Experience practicing in small to medium scale project management.
- Strong organizational skills and self-starting mindset

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

- Start Date: ASAP
- Status: Full Time
- Type: Remote
- Location: Australia
- Department: Sales
- Reports to: Head of Revenue

## Benefits

- Comprehensive health coverage including medical, dental, and vision
- Flexible PTO

At Orkes, we are committed to building a team that reflects a rich tapestry of perspectives, identities, and professional experiences. We believe that diversity is not just a checkbox, but a driving force behind innovation, creativity, and success. By embracing a variety of backgrounds, we cultivate an inclusive environment where every team member feels valued and empowered to bring their authentic selves to work.

Join us at Orkes and be a part of a team where your unique perspectives are not only welcomed but celebrated. Together we are shaping the future technology by leveraging the strength that comes from embracing diversity in all its forms. Your Journey with us is an opportunity to contribute to something greater and make a lasting impact.

## About Orkes

## Company Overview
- **One-liner**: Orkes provides a modern workflow orchestration platform that enables developers to build, run, and observe durable, distributed applications and AI agents at scale.
- **Entity Type**: Private (Series A / Seed; raised $29.3M total funding)
- **Headquarters**: Cupertino, California, United States
- **Founded**: 2020
- **Founders**: Jeu George (CEO), Viren Baraiya (CTO), Dilip Lukose (CPO)

## Core Business
- **Primary industry**: Software Development / Workflow Orchestration / AI Agent Platforms
- **Target customers**: B2B – Developers and engineering teams at enterprises (Fortune 500) and SMBs building distributed, event-driven applications.
- **Mission**: “Empower developers to build and scale distributed applications with high levels of observability, security, and durability.” [orkes.io/about-us](https://www.orkes.io/about-us)

## Products & Services
- **Orkes Cloud**: Fully managed, security-hardened orchestration platform with enterprise features – durable execution, real-time monitoring, audit logs, human-in-the-loop, and AI agent integration. (SaaS)
- **Conductor Open Source**: The popular open-source orchestration engine originally created at Netflix, extended and maintained by Orkes. (Open Source / Community)
- **Conductor Agent SDK**: Native SDKs (Python, Go, JavaScript, TypeScript, C#, etc.) for building AI agents and workflows that combine deterministic execution with AI reasoning. (API / SDK)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metrics**: Annual Revenue ~$2.4M (LinkedIn estimate); Total Funding $29.3M
- **Funding Rounds**:
  - Seed Round (2022‑02‑28): $9.3M led by Vertex Ventures and Battery Ventures
  - Series A (2024‑02‑21): $20M led by Nexus Venture Partners
  - Series B: led by AVP (investor count and amount not specified)
- **Notable Investors/Partners**: Nexus Venture Partners, Vertex Ventures, Battery Ventures, AVP
- **Growth Signals**:
  - 59 employees (+10.8% YoY) as of mid‑2026
  - 18,840 LinkedIn followers (+67.6% yearly)
  - 13 active job postings (+1200% YoY in job posting trends)
  - Used by “thousands of organizations globally” and Fortune 500 companies
  - Operates in 9 countries (US, India, UK, Australia, Singapore, Argentina, UAE, Paraguay, Netherlands)

## Competitive Advantages
- **Founding Team**: Built by the original creators of Netflix Conductor OSS – deep domain expertise in orchestration at massive scale.
- **Open Source Foundation**: Trusted by a broad community; enterprise features built on top of battle-tested open‑source code.
- **AI + Determinism**: Unique ability to combine AI agent reasoning (model‑agnostic) with deterministic, durable workflow execution – bringing trust, explainability, and governance to AI‑powered processes.
- **Enterprise Ready**: Up to 99.99% availability SLA, fine‑grained RBAC, complete audit trails, and support for AWS, Azure, GCP, or on‑prem deployments.

## Strategic Focus
- Becoming “the operating system for AI agents and workflows” – building a unified platform where agents and workflows are first‑class citizens.
- Leading the convergence of AI reasoning and deterministic execution for mission‑critical business operations.
- Scaling enterprise adoption across industries while growing the open‑source Conductor community.
- Expanding developer relations, content engineering, and global sales presence (visible from active job postings for Community Developer Lead, Content Engineer, Solutions Architect, etc.).

## Why Work Here
- **Culture & Values**: Developer‑first, transparent communication, passion for solving real‑world problems, bias for action (“fail fast”), and high collaboration. Strong emphasis on open‑source contribution and authenticity. [orkes.io/about-us](https://www.orkes.io/about-us)
- **Work Environment**: Fully distributed / remote‑first with flexible hours. Offices in Cupertino, Santa Clara, Seattle, and other hubs. “We believe in a remote‑first, truly distributed workforce.” [orkes.io/careers](https://orkes.io/careers)
- **Compensation & Perks**: Top‑of‑market salaries, stock options, flexible PTO, comprehensive medical/dental/vision coverage.
- **Engineering Culture**: Opportunity to work on cutting‑edge orchestration infrastructure used by Fortune 500 companies; active contribution to open source; modern tech stack (SDKs in multiple languages, cloud‑native, AI integration).
- **Growth Trajectory**: Rapidly scaling (job postings up 1200% YoY) with strong funding and a dedicated team – ideal for those who want high impact in a fast‑growing startup.

## Sources
1. [orkes.io/about-us](https://www.orkes.io/about-us)
2. [orkes.io/careers](https://orkes.io/careers)
3. [orkes.io](https://orkes.io/)
4. [LinkedIn – Orkes](https://www.linkedin.com/company/orkes-inc)
5. [Greenhouse – Jobs at Orkes](http://job-boards.greenhouse.io/orkes)

## Other roles at Orkes

- [Lead Technical Recruiter](https://feeny.ai/job/lead-technical-recruiter-orkes-santa-clara-8p0g93fp5n4f) — Santa Clara, CA
- [Solutions Architect](https://feeny.ai/job/solutions-architect-orkes-northwestern-europe-middle-europe-4cbpwy6bxk9y) — Northwestern Europe / Middle Europe
- [Senior Security Engineer](https://feeny.ai/job/senior-security-engineer-orkes-santa-clara-c9782jhgtay8) — Santa Clara, CA
- [Senior Frontend Engineer (Full-Stack Capable)](https://feeny.ai/job/senior-frontend-engineer-full-stack-capable-orkes-santa-clara-2y3bwzwvrvqs) — Santa Clara, CA
- [Senior Backend Engineer (Full-Stack Capable)](https://feeny.ai/job/senior-backend-engineer-full-stack-capable-orkes-santa-clara-g9n4vn25286s) — Santa Clara, CA
- [Community Developer Lead](https://feeny.ai/job/community-developer-lead-orkes-santa-clara-ca-or-seattle-s69x65rrkyv1) — Santa Clara CA OR Seattle, WA
- [Technical Program Manager](https://feeny.ai/job/technical-program-manager-orkes-cupertino-9cazvzt5dzw4) — Cupertino, CA
- [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-orkes-australia-middle-europe-7z0g4j6gervq) — Australia / Middle Europe
- [Engineering Manager](https://feeny.ai/job/engineering-manager-orkes-cupertino-43wypw5n8xv0) — Cupertino, CA
- [Human Resources Manager](https://feeny.ai/job/human-resources-manager-orkes-santa-clara-39agft8wpx2b) — Santa Clara, CA