---
title: 'Technical Account Manager at Oscilar'
canonical: 'https://feeny.ai/job/technical-account-manager-oscilar-remote-88bb2ck7vjfg'
type: 'job'
last_seen: '2026-11-04'
---

# Technical Account Manager at Oscilar

- **Company:** Oscilar
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-01
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.ashbyhq.com/oscilar/9cd3cd1e-356c-4525-adfb-96ba8ad28fba

## Job description

At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone this is your place.

Why Join Us?

- Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer.
- Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward.
- Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk.

Role Overview: The Technical Account Manager (TAM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities.

What You’ll Do: As a Technical Account Manager (TAM), you will serve as the true quarterback for your customers, owning engagement from onboarding through value realization, renewal, and expansion. You will combine technical fluency with executive presence to ensure customers integrate Oscilar successfully, achieve rapid ROI, and grow their relationship with us. This is a hands-on and cross-functional role, requiring close collaboration with Solutions Architects, Product, Engineering, Account Executives, and Sales Engineers.

Customer Engagement

- Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion.
- Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels.
- Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs).
- Partner with AEs and SEs on renewals, upsells, and cross-sells.
- Advocate internally for customer priorities and represent their voice in roadmap discussions.
- Develop and maintain detailed account success plans in partnership with the account team.
- Work with customers on business value realization exercise and case studies, in partnership with the Oscilar customer marketing and account teams.

Technical

- Lead customer onboarding and implementation projects, ensuring fast time-to-value.
- Deliver product demos and walkthroughs.
- Build workflows, reports, and dashboards to support customer adoption.
- Handle non-complex technical tasks directly:
- API integrations
- SQL queries and debugging
- Python scripting
- Collaborate with Solutions Architects for complex technical implementations.
- Serve as a technical liaison between customers, Engineering, and Product teams.

What You’ll Bring:

- 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.
- Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews.
- Technical proficiency in:
- API integrations
- SQL
- Python
- Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure)
- Excellent communication skills in English — able to present confidently to both executives and technical stakeholders.
- Highly organized and metrics-driven: comfortable managing multiple accounts and priorities.
- Strong customer empathy, ownership, and ability to influence cross-functional teams.

## Preferred Qualifications

- Experience in fraud management, risk decisioning, AML, or compliance domains.
- Familiarity with AI/ML SaaS products.
- Track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts.
- Prior experience in a fast-paced, fast growing startup environment.

Benefits and Other Perks:

- Compensation: Competitive salary and equity packages, including a 401k plan.
- Health: 100% Employer covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents. (US)
- Balance: Unlimited PTO policy.
- Culture: Family-Friendly environment; Regular team events and offsites.
- Development: Unparalleled learning and professional development opportunities.
- Impact: Making the internet safer by protecting online transactions.

## About Oscilar

## Company Overview
- **One-liner**: Oscilar provides an AI-native risk decisioning platform that uses agentic AI to help financial institutions manage fraud, credit, onboarding, and AML compliance in real time.
- **Entity Type**: Private (startup stage; funding rounds not publicly disclosed)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2021
- **Founders**: Neha Narkhede (CEO) and Sachin Kulkarni (CTO)

## Core Business
- **Primary industry**: Financial technology (fintech) / Risk management / AI
- **Target customers**: Banks, fintechs, credit unions, and digital organizations (B2B, enterprise)
- **Mission**: “Making the internet a safer place for everyone” — empowering businesses to master risk, defeat fraud, and safeguard consumers in the era of AI.

## Products & Services
- **Oscilar AI Risk Decisioning Platform**: A unified, cloud-native platform that leverages agentic AI for detection, decisioning, and resolution across fraud, credit, AML, and onboarding. It processes over 30 billion decisions per year at peak throughput of 120,000+ requests per second with sub-100ms latency. Key components include:
  - **Agent Hub**: A coordinated suite of AI agents (e.g., Workflows, RuleRec, Credit Explainability, Analytics, TestGen, Fraud Disputes, AML L1, SAR, Narratives, Translator, Sanctions, PEP, CTR) trained on each customer’s SOPs and risk context. Agents define policies, score alerts, generate investigation narratives, and learn from analyst feedback.
  - **No-code policy engine**: Risk teams can define and deploy new policies in plain language without SQL or engineering support.
  - **Holistic risk dashboard**: Monitors the entire customer journey — onboarding, login, payments, compliance — in one place.
  - **Explainable decisions & full auditability**: Every decision is transparent and defensible for regulatory scrutiny.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Processes 30B+ decisions per year; 120K+ requests per second; average latency <100ms. Employee count: ~104 (per Built In).
- **Notable Investors/Partners**: Not publicly listed from available sources. Advisors include Xin Ge (ex-CPO at Feedzai), Kevin Moss (ex-Chief Risk Officer at SoFi), Tomas Lobo (ex-Chief Technology & Risk Officer at Afterpay), and Rob Frohwein (co-founder of Kabbage, acquired by American Express).
- **Growth Signals**: Founded by Neha Narkhede (creator of Apache Kafka and co-founder of Confluent, NASDAQ: CFLT). Team built on deep risk experience from Meta, Uber, LinkedIn, Citi, and JPMorganChase. Currently hiring across multiple roles (33 jobs listed on Built In), indicating scaling. Remote-first culture supporting global talent acquisition.

## Competitive Advantages
- **Agentic AI tuned to customer data**: Models are trained on each institution’s own SOPs and risk patterns, retraining in days when patterns shift — not generic benchmarks.
- **Unified platform**: Covers fraud, credit, compliance, and AML in a single system, providing a holistic risk picture that competitors often address with siloed tools.
- **Low-latency, high-throughput architecture**: Proven at 120K+ req/s with sub-100ms latency, built by engineers who scaled 10-billion-requests-per-second systems at Meta.
- **Explainability & audit trails**: Full decision transparency for regulatory compliance, a critical differentiator for financial clients.
- **Feedback loop**: Analyst feedback continuously refines agent recommendations, improving over time.

## Strategic Focus
- **Deepen the Agent Hub**: Continue building and refining specialized AI agents for every risk decision type (fraud, AML, credit, sanctions, etc.).
- **Expand customer base**: Target more banks, fintechs, and digital organizations globally, with recent hires in sales and customer support (including Philippines office).
- **Maintain remote-first culture while scaling**: Leverage distributed talent to grow efficiently.
- **Invest in ML and generative AI**: Use cutting-edge tools to stay ahead of evolving fraud and compliance threats.

## Why Work Here
- **Remote-first culture**: Work from anywhere; company provides home office setup assistance.
- **Cutting-edge technology**: Opportunity to work on AI/ML at scale, tackling complex fraud and financial crime problems.
- **Elite team**: Collaborate with experts from Meta, Google, Uber, LinkedIn, Confluent, Citi, and JPMorganChase.
- **Values-driven**: Customer obsession, radical ownership, efficient growth, one team, bold vision with clear eyes.
- **Benefits**: Competitive salary and equity, unlimited PTO, comprehensive health/dental/vision insurance, regular team events and offsites, professional development opportunities.
- **Mission**: Direct impact on making the internet safer for legitimate customers and enabling financial institutions to grow confidently.

## Sources
1. [oscilar.com](https://oscilar.com) — Product overview, platform features, metrics
2. [oscilar.com/about-us](https://oscilar.com/about-us) — Leadership team, advisors, company origins
3. [oscilar.com/careers](https://oscilar.com/careers) — Culture, values, benefits, remote-first policy
4. [builtin.com](https://builtin.com/company/oscilar) — Employee count, year founded, job listings

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