---
title: 'Technical Account Manager at Paymentology'
canonical: 'https://feeny.ai/job/technical-account-manager-paymentology-poland-xazkaey13hk0'
type: 'job'
last_seen: '2026-09-13'
---

# Technical Account Manager at Paymentology

- **Company:** Paymentology
- **Location:** Poland
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-24
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/paymentology/ff69173b-15be-4d38-8999-c5df9c7062be

## Job description

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale. We’re looking for a Technical Account Manager to act as the primary technical point of contact for clients, providing expert advice on implementation, optimisation, and ongoing support. This role ensures that clients' technical environments are aligned with their strategic goals while maintaining strong, trust-based relationships. If you excel at translating complex technical needs into actionable solutions, and thrive on collaboration between clients and internal teams, this is your opportunity to make a global impact.

What you get to do:

- Develop and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries.
- Conduct regular meetings with clients to review technical needs, provide updates, and ensure continuous improvement.
- Provide expert guidance on the implementation and optimisation of solutions.
- Serve as the primary escalation point for technical issues that cannot be resolved through standard support channels.
- Act as the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams.
- Deliver strategic guidance on best practices and optimal product usage to enhance performance.
- Identify opportunities for clients to improve their technical infrastructure and overall system efficiency.
- Conduct technical assessments and recommend improvements for enhanced reliability and scalability.
- Ensure customers are fully enabled to use Paymentology products and services effectively.
- Monitor client environments proactively to identify and address potential issues.
- Collaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively.
- Keep clients informed of new product features, updates, and technical developments.
- Assist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs.
- Participate in the resolution of high-priority incidents (P1/P2), conducting post-incident reviews to prevent recurrence.
- Maintain detailed records of client interactions, issues, resolutions, and technical configurations.

## Requirements

What it takes to succeed:

- Deep understanding of payments and banking as a service, with proven expertise in payment data management.
- ISO 8583 knowledge
- 8–10 years of experience managing enterprise clients across multiple countries and cultures, with exposure to multinational corporations & banks.
- Strong analytical and critical thinking skills with excellent attention to detail.
- Proficiency in Microsoft Office Suite for data analysis, communication, and presentations.
- Exceptional customer service orientation and ability to build strong client relationships.
- Strong communication skills, including the ability to engage confidently with C-suite executives.
- Ability to work independently and collaboratively within cross-functional teams.
- Calm and effective under pressure, with strong organisational and project management skills.

What you can look forward to: At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment. At Paymentology, we believe that making a difference starts with the people behind the work. You will be part of a diverse, global team of Paymentologists who are united by a shared mission to advance the world through payments. This is an opportunity to contribute to meaningful work, collaborate across markets and functions, and help shape the future of a business with global reach and real impact. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status. Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official [careers](https://www.paymentology.com/about-us/careers) page , and our recruitment emails are sent only from official Paymentology domains.

## About Paymentology

## Company Overview
- **One-liner**: Paymentology is a global card issuing and processing platform that enables fintechs, digital banks, and financial institutions to launch, run, and scale card programs across 60+ countries from a single cloud-native platform.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: London, United Kingdom (with major hubs in South Africa and the UAE)
- **Founded**: 2014 (Paymentology UK); merged with Tutuka (founded ~1998) in 2021
- **Founders**: Information not publicly available (merged entity from two legacy companies)

## Core Business
- **Primary Industry**: Payments infrastructure / Financial Technology (Fintech)
- **Target Customers**: B2B — Fintechs, digital banks, financial institutions, and enterprises (issuing and processing side)
- **Mission/Purpose**: To build the platform modern payments need — making payments infrastructure work always, everywhere, for everyone. Business growth and social impact go hand in hand through their "Changing Lives" initiatives.

## Products & Services
- **Cloud-Native Card Issuing & Processing Platform**: A modular, API-first platform that allows clients to issue and process credit, debit, prepaid, and virtual cards across any market. Supports multi-currency, real-time data feeds, and instant card issuance.
- **Mastercard & Visa Principal Member**: Enables clients to launch card programs without needing individual sponsorship in each market.
- **Multi-Rail Processing**: Supports cross-border and real-time payments, including crypto/stablecoin players, remittances, and travel payments.
- **Program Management**: End-to-end support from launching a first card program to scaling or pivoting into new markets without replatforming.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 1 billion transactions processed annually across 65+ countries; 500+ employees
- **Notable Investors/Partners**: Clients include fintechs, banks, and digital banks across 5 continents. Partnership ecosystem includes Mastercard, Visa, as well as crypto/stablecoin players.
- **Growth Signals**:
  - Formed in 2021 through the merger of Paymentology UK (cloud-native pioneer) and Tutuka (25+ years processing in LATAM, SEA, and Middle East) — creating a global footprint with deep local expertise.
  - 500+ employees across 65 countries, speaking 40+ languages, spanning 14 time zones.
  - Offices/hubs in London, South Africa (Durban/Johannesburg), and UAE (Dubai), plus staff on the ground in 60+ countries.
  - Processes payments across 5 continents with income generated in just one year across all continents.
  - 400+ clients globally.

## Competitive Advantages
- **Global Infrastructure**: Principal membership with Mastercard and Visa, enabling instant market entry across 60+ countries without local sponsorship.
- **Cloud-Native + Legacy Depth**: Combines modern cloud-native technology with 25+ years of real-world processing experience (via Tutuka heritage).
- **Single Platform, Multi-Market**: Clients can launch, scale, pivot, or enter new markets without rebuilding — a massive moat against legacy processors.
- **Local Expertise**: Employees on the ground in 60+ countries, not just remote support, providing deep regulatory and market knowledge.
- **Multi-Currency & Multi-Rail**: Supports everything from traditional card rails to crypto, stablecoins, and real-time cross-border payments.
- **Social Impact**: "Changing Lives" initiative makes technology accessible for financial education in developing markets — differentiating from purely profit-driven competitors.

## Strategic Focus
- Continuing to expand geographic reach, with a specific focus on enabling fintechs, digital banks, and crypto/stablecoin players to issue and process payments globally.
- Deepening multi-rail capabilities to handle "this century and the next" — from traditional cards to digital assets, real-time, and cross-border payments.
- Scaling the platform to process billions more transactions while maintaining 24/7 customer support and local presence.
- Growing the team (currently 500+) to match the exploding demand for global payment infrastructure.

## Why Work Here
- **Global & Remote-First**: 500+ employees in 65 countries, speaking 40+ languages. The company provides flexibility, tools, and trust to do best work from anywhere.
- **Engineering & Problem-Solving Culture**: The company seeks "puzzle solvers" — people who think deeply, take ownership, stay curious, and care about what they build. The culture emphasizes "we raise the standard" and "we build for what's next."
- **Growth & Learning**: "We grow together" — the best ideas move when people share them. The company invests in learning and upward mobility.
- **Humanity First**: "We lead with humanity" — respect, empathy, and integrity are core values. The company actively warns candidates about job scams and protects applicants.
- **Tangible Impact**: Work that directly enables financial inclusion and payment access across developing markets (e.g., Nairobi, Mexico City, Dubai).
- **Interviews**: Structured process — application review, shortlist, video interviews, a project challenge (to see how candidates think), final interview, then offer. No rushed offers or shady practices.
- **Background Checks**: Enhanced financial-sector background checks are standard, with full support from the team.
- **Perks**: Remote-first, flexible work, tangible benefits, and room to "grow, scale, pivot, and build" — echoing their own platform philosophy.

## Sources
1. [Paymentology About Us](https://www.paymentology.com/en/about-us)
2. [Paymentology Website (Home)](https://www.paymentology.com/en/)
3. [Paymentology Careers Page](https://www.paymentology.com/en/about-us/careers)
4. [Paymentology Team Page](https://www.paymentology.com/en/team)
5. [Paymentology Jobs Portal](https://jobs.paymentology.com/)

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