---
title: 'Technical Account Manager at Planet Technologies'
canonical: 'https://feeny.ai/job/technical-account-manager-planet-technologies-eastern-665a0zk8sfnq'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Account Manager at Planet Technologies

- **Company:** Planet Technologies
- **Location:** Eastern, United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/planettechnologies/8ce22ab7-c3db-4476-991e-07db2a6be8ba

## Job description

Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager. In this role, you will be supporting impactful projects that make a difference for our country.

As a member of the Managed Services team this position is focused on providing customers with a voice, support, guidance, and resources to facilitate customer business objectives and success utilizing Planet’s managed services offerings. This role will work to ensure that Planet’s Advantage Services are delivered, and maintained in a way that meets the needs and expectations of our clients in a large organization and has managed a team of engineers.

## Responsibilities

- Manage, support and service assigned set of accounts with focus on customer retention providing daily customer support interactions with the Managed Services Engineers and Consultants
- Service Delivery to manage the delivery of IT services to clients, ensuring that service levels are met or exceeded, and that any issues are resolved in a timely and effective management.
- Identify ways to increase customer satisfaction and increase value-add for customers.
- Identify customer service opportunities and manage and direct the work of the customer’s technical resources.
- Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers. “First” escalation point on from Engineers should be the Customer Service Managers.
- Coordinates with other Managing Architects and Technical resources at Planet when a technical escalation is needed beyond the Managed Services Team.
- Coordinate internally with Account Executives to ensure they are looped into any issues or potential additional work opportunities of their clients.
- Coordinate with the managed services Managing Architect for technical resources assignment and allocation.
- Responds to customer technical issues and drives resolution.
- Manage annual renewals providing customer with both quantitative and qualitative proof of value, add-on sales, and service opportunities with the ability to provide insight into other managed services offerings provided by Planet
- Produces monthly internal and customer reports to ensure that managed services customers are accurately invoiced.
- Manage hourly ad hoc (OLC) contract work as project manager according to project management methodologies published by Planet’s PMO
- Management of Microsoft FastTrack engagements

## Qualifications

- Five (5) years of experience with IT customer account management, IT managed services, or IT project management preferably in a Managed Services organization
- Previous experience effectively working in large remotely based teams and managing multiple complex projects simultaneously
- The ability to assimilate information quickly, think on your feet and manage multiple priorities effectively
- Exceptional skills with managing customer expectations and the experience providing "trusted advisor" level service
- Experience with CRM and helpdesk systems as well as knowledge of Microsoft tools and systems is a plus
- Ability to identify when and how to escalate issues effectively
- Technical Abilities include the ability to read and understand complex business requirements.
- Awareness of current development trends and demonstration of continuous learning.
- Bachelor’s degree and PMP certifiation preferred.

Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies.

Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10-year background investigation - US Citizenship (clearable) is required.

Salaries for Technical Account Managers at Planet Technologies range from $110,000 and $190,000. Several factors will impact final pay offered to a successful candidate including but not limited to the type and years of experience within the job, clearance level, the type of years and experience within the industry, education, training, etc.

Visit www.go-planet.com to learn more about us. Details about our benefits can be found here  2026-2027 Benefits Guide.pdf

## About Planet Technologies

## Company Overview
- **One-liner**: Planet Technologies is a leading provider of Microsoft professional services to the public sector, specializing in cloud, security, AI, and compliance solutions for government and commercial clients.
- **Entity Type**: Private (privately held)
- **Headquarters**: Gaithersburg, Maryland, United States
- **Founded**: 1997
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: IT Services and IT Consulting; public sector technology services
- **Target customers**: B2G (government agencies – federal, state, local) and B2B (commercial organizations)
- **Mission**: “To inspire our clients and employees by being the best and brightest consultants on the Planet—empowering our customers to meet the rapidly evolving demands for information and knowledge through the use of cost effective and innovative solutions.” [go-planet.com](https://go-planet.com/careers/)

## Products & Services
- **Microsoft 365 & Copilot**: Consulting, deployment, adoption, and change management for Microsoft 365, Copilot, and Teams.
- **Azure Infrastructure & Security**: Cloud migration, Azure Virtual Desktop, VMware solutions, and security (cloud security, identity & access management, threat protection).
- **Power Platform & Dynamics 365**: Custom solutions, automation, and CRM implementations.
- **Managed Services (CMMC / Compliance)**: CMMC Level 2 advisory and readiness, ISO 9001 quality management, and regulatory compliance for defense and regulated environments.
- **Training**: Independent IT and developer training on Microsoft technologies.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue ~$11.6M (per LinkedIn) [linkedin.com](https://linkedin.com/company/planet-technologies)
- **Notable Investors/Partners**: Microsoft (27 Partner of the Year awards, 15 Microsoft specializations, 5 Solutions Partner designations)
- **Growth Signals**:
  - 27 Microsoft Partner of the Year awards (including 7x State & Local Government Partner of the Year, 6x Federal Partner of the Year) [go-planet.com](https://go-planet.com/about-planet/company/)
  - CMMC Level 2 certified; ISO 9001:2015 certified
  - Great Place to Work® Certified; U.S. Department of Labor Hire Vets Gold Medallion (7 consecutive years)
  - Headcount: 188 employees (as of latest LinkedIn data, -13.4% YoY) – note the company website references “400” in a branding context, possibly including contractors or historical peak [linkedin.com](https://linkedin.com/company/planet-technologies) vs [go-planet.com](https://go-planet.com/careers/)

## Competitive Advantages
- Deep, award-winning expertise across the entire Microsoft stack, especially in public sector and regulated environments.
- Extensive compliance credentials (CMMC, ISO) that are critical for defense and government clients.
- Long-standing relationships with Microsoft and a track record of repeat recognitions (27 Partner of the Year awards).
- End-to-end capabilities: from cloud migration and security to AI adoption and change management.

## Strategic Focus
- Scaling AI and Copilot adoption for government and commercial clients.
- Strengthening security and compliance offerings (CMMC, zero trust).
- Continuing to lead in public sector digital transformation, cloud migration, and modern workplace solutions.
- Attracting and retaining top talent with a focus on mission-driven work and professional development.

## Why Work Here
- **Culture**: Great Place to Work certified; values of Trust, Creativity, Quality, and Continuous Improvement. Strong emphasis on personal and professional growth.
- **Remote / Hybrid**: Multiple remote positions available (e.g., Senior Office 365 Architect, Power Platform Consultant); some on-site roles in Washington, DC area.
- **Perks & Environment**: Veteran-friendly (Gold Hire Vets award), training opportunities, and the chance to work on high-impact government projects. The company warns candidates about phishing scams and emphasizes secure hiring practices (only @go-planet.com email, no payment requests).
- **Engineering Culture**: Focus on Microsoft technologies, continuous learning, and certification. Small but experienced team (188 employees) with a flat structure and direct client impact.

## Sources
1. [go-planet.com](https://go-planet.com/about-planet/company/) – Company overview, awards, specializations, certifications
2. [go-planet.com](https://go-planet.com/careers/) – Mission, values, employee count reference (400), hiring warnings
3. [go-planet.com](https://go-planet.com/about-planet/leadership-team/) – Leadership team (Scott Tucker, Andrew Kagan, Nick Pattakos)
4. [linkedin.com](https://linkedin.com/company/planet-technologies) – Employee count, revenue, industry, open positions, reviews
5. [jobs.lever.co](https://jobs.lever.co/planettechnologies) – Current job listings, remote/on-site details

## Other roles at Planet Technologies

- [Compliance Consultant](https://feeny.ai/job/compliance-consultant-planet-technologies-eastern-ypyqwawsn4hs) — Eastern, United States
- [Information Assurance Specialist](https://feeny.ai/job/information-assurance-specialist-planet-technologies-dc-metro-area-vfmpv6qt34z5) — DC Metro Area
- [Senior Endpoint Consultant](https://feeny.ai/job/senior-endpoint-consultant-planet-technologies-eastern-c7bvgxs4cctt) — Eastern, United States
- [Business Systems Analyst](https://feeny.ai/job/business-systems-analyst-planet-technologies-washington-q3f3t8k10s1p) — Washington, DC
- [PMO Manager](https://feeny.ai/job/pmo-manager-planet-technologies-eastern-qta7hpwgehkk) — Eastern, United States
- [Sales Executive, Power Platform](https://feeny.ai/job/sales-executive-power-platform-planet-technologies-eastern-zzk926t1e580) — Eastern, United States
- [Sales Executive, Public Safety](https://feeny.ai/job/sales-executive-public-safety-planet-technologies-eastern-0kt8j0jsq0w2) — Eastern, United States
- [Office 365 Infrastructure Architect](https://feeny.ai/job/office-365-infrastructure-architect-planet-technologies-eastern-pf9t7fhgskkq) — Eastern, United States
- [Business Analyst](https://feeny.ai/job/business-analyst-planet-technologies-eastern-9sm2s01e3hae) — Eastern, United States
- [Power BI Developer](https://feeny.ai/job/power-bi-developer-planet-technologies-dc-metro-area-2gmd3460p57n) — DC Metro Area