--- title: 'Technical Account Manager at Plume' canonical: 'https://feeny.ai/job/technical-account-manager-plume-asia-pacific-apac-akjv4rvvgbdd' type: 'job' last_seen: '2026-11-08' --- # Technical Account Manager at Plume - **Company:** Plume - **Location:** Asia/Pacific (APAC) - **Posted:** 2026-10-28 - **Last confirmed live:** 2026-11-08 - **Apply:** https://www.plume.com/career-opportunities/?gh_jid=8918734002 ## Job description Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. This is a technical role, providing technical support to Plume’s Enterprise customers and their various technical teams.  The role covers Project/Account Management, Feature Design, implementation management of technologies and process definition. This person will be responsible for developing and maintaining expertise on the customers systems and processes as it relates to Plumes platform. The Technical Account Manager will be required to develop and maintain an expertise in the relevant Plume products and ensure a high level of customer satisfaction.  In addition to knowledge on the Plume Products, the TAM will be expected to be the front line of communication with the customer as it relates to triaging issues, helping define requirements for new features, coordinating other Plume functions, representing Plumes platform capabilities such as Pods, Gateway Devices, APIs, Data, roadmaps and firmware integrations.  This role will support our APAC customers. Responsibilities: - Work closely with Service Providers, Enterprise customers and their product technical teams to develop a good understanding of the technical issues and to coordinate the resolution within Plume. Provide both strategic and day-to-day technical expertise and support for assigned accounts. - Act as technical liaison between Plume technical teams and other vendors of Customers such as ODM’s, chipset vendors and 3rd party software providers - Identify Platform API product enhancement opportunities based on support trends - Provide technical post-sales support and guidance for Platform API users - Answer set-up related and how-to questions for Platform API users - Drive diagnosis, troubleshooting and thorough testing of reported problems that are not easily reproducible - Lead cross-functional customer experience review sessions with Product and Engineering to support development of innovative solutions.  Communicate clear and actionable recommendations towards product improvement (including bug fixes and new features) during these sessions, and manage prioritization of these requests. - Coordinate the definition of requirements for new features, design and ultimately development and deployment - Help create processes and documentation for the TAM team - Be the Subject Matter Expert for the Plume platform Required Skills: - Team player, Strong verbal and written technical communication - Working experience in managing projects involving Gateway and CPE devices - Strong experience in triaging issues and managing communication across cross vendor technical and product teams - Strong understanding of cloud computing architecture, technical design, and implementations including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) delivery models - Network management and troubleshooting skills like Serial, SSH, Telnet, Wireshark, tcpdump, NAT, Firewall, IPSec & IPtables - Strong operating and troubleshooting knowledge across LAN/WAN technologies like switching and routing - A demonstrated understanding of the key technology components that make up Cloud such as virtualization, networking, workloads/applications, and API’s - Good understanding of wireless technologies like 802.11a/b/c/g/n/ac/ax - Experience in using collaboration tools like Jira, Confluence and Slack to manage complex projects Qualifications: - BS degree in Computer Science or related technical field or equivalent practical experience. - At least 3 years work experience in network operations and management and SaaS services as an Architect and Support Engineering. ## About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. ## About Plume ## Company Overview - **One-liner**: Plume provides a cloud-managed, AI-powered platform for Internet Service Providers (ISPs) to deliver optimized Wi-Fi, security, and subscriber experience services to homes and businesses. - **Entity Type**: Private (Funding Stage: Late-stage Venture, $722.4M total funding) - **Headquarters**: Palo Alto, California, United States - **Founded**: 2015 - **Founders**: Not publicly listed as a single founder; the company was founded by a team of engineers and technologists. ## Core Business - **Primary industry/industries**: Telecommunications, Smart Home Technology, AI/Cloud-Managed Wi-Fi, Cybersecurity - **Target customers**: B2B – primarily Internet Service Providers (ISPs) and Communications Service Providers (CSPs) globally. End-users are the ISPs' subscribers (households and small businesses). - **Mission or purpose statement**: To accelerate the evolution of smart spaces and deliver smart technology to homes, businesses, and beyond, creating more connected moments. ## Products & Services - **Plume Cloud Platform (Intelligence, Orchestration, Engagement)**: The core SaaS platform that uses AI and data from over 500 million connected devices to provide self-optimizing Wi-Fi, network security, and subscriber engagement tools for ISPs. - **OpenSync®**: An open-source framework that allows ISPs to deploy Plume's services on any compatible hardware, enabling flexibility and broad integration. - **Sweepr (Acquired)**: An AI-powered care orchestration platform that helps telecom operators automate and personalize customer support journeys (onboarding, technical support, billing), reducing call center costs. ## Market Standing - **Valuation**: Not publicly disclosed. Total funding is $722.4M. - **Key Metric**: Annual Revenue of $100.0M (estimated). Total Funding of $722.4M across 7 rounds. - **Notable Investors/Partners**: Key investors include Insight Partners, Sapphire Ventures, and others. Partners include major ISPs like Bell, Charter, Jio, J:COM, Liberty Global, and FPT Telecom. The company has partnerships with leading silicon, CPE, and platform SDK vendors. - **Growth Signals**: - Expanded ISP partnerships to more than 450 across 58 countries. - Acquired Sweepr, an AI care orchestration platform. - Launched the industry’s first open Agentic AI platform for ISPs. - Deployed advanced WiFi 7 technology with marquee ISPs like J:COM and FPT Telecom. - Headcount grew 7.2% year-over-year to 343 employees. - Active job postings increased 35.3% year-over-year. - Received "Most Loved Workplace®" Certification in 2026. ## Competitive Advantages - **Massive Data Moat**: The platform collects telemetry and insights from nearly 500 million connected devices, creating a unique dataset to train its AI models for predictive optimization and proactive care. - **Open and Flexible Architecture**: OpenSync® is an open-source framework, allowing ISPs to use any hardware they choose, reducing vendor lock-in and enabling broader market adoption. - **End-to-End Solution**: The acquisition of Sweepr unifies network intelligence and digital care into a single platform, offering ISPs a complete workflow solution from network optimization to customer support. ## Strategic Focus - **Agentic AI & Automation**: Leading with an open Agentic AI platform to automate network management and customer care, reducing operational costs for ISPs. - **Global ISP Expansion**: Deepening partnerships with existing ISPs and expanding into new markets, particularly with advanced technologies like WiFi 7. - **Culture Transformation**: Under new CEO Dan Herscovici (appointed April 2025), a major focus is on rebuilding trust, strengthening accountability, and creating an inclusive, employee-first culture. ## Why Work Here - **Culture & Recognition**: Recently (April 2026) earned "Most Loved Workplace®" Certification, a significant milestone following a company-wide culture transformation. Employees report deep positive sentiment and alignment with company values. - **Global & Remote-First**: Plume operates in 28 countries and has a remote/flexible work policy. Offices are located in Palo Alto, CA, and other global hubs. - **Comprehensive Benefits**: Competitive health insurance, generous vacation, health/wellness reimbursement (including Premium Strava membership), retirement savings contributions, monthly data/phone allowance, home-office setup allowance, parental leave, and professional development opportunities. - **Diverse & Inclusive**: Explicitly states an inclusive environment where people of all identities are welcome, and hiring is based on merit. - **Innovative Work**: Engineers work on cutting-edge technology including AI, cloud-scale data platforms, WiFi 7, and embedded systems, solving complex problems for a global customer base. - **Interview Process**: Streamlined: Recruiter > Hiring Manager > Panel Interview > Executive Interview. Technical assessments are included for engineering roles. ## Sources 1. [plume.com - About Us](https://www.plume.com/about) 2. [plume.com - Careers](https://www.plume.com/careers) 3. [plume.com - Most Loved Workplace Press Release](https://www.plume.com/newsroom/plume-earns-certified-most-loved-workplace-recognition) 4. [LinkedIn - Plume](https://www.linkedin.com/company/plume-wifi) 5. 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