---
title: 'Technical Account Manager at Prismatic'
canonical: 'https://feeny.ai/job/technical-account-manager-prismatic-united-states-tk70c6bmsads'
type: 'job'
last_seen: '2026-11-05'
---

# Technical Account Manager at Prismatic

- **Company:** Prismatic
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/prismatic/jobs/5277652007

## Job description

[Prismatic](https://prismatic.io/) is the integration platform that helps B2B software companies build integrations fast and deliver them at scale. We're turning integrations from a bottleneck into a growth driver for hundreds of companies, from high-growth startups to Fortune 500s.

Our platform handles everything that breaks at scale, so teams can ship integrations, not infrastructure. It provides flexible, AI-enabled build experiences through code-native, low-code, and an embedded workflow builder, plus self-service configuration and an embedded marketplace.

Prismatic is well-funded with strong product-market fit and a high-agency, driven, collaborative culture.

About the role:

As a Technical Account Manager, you own the ongoing technical success of a named set of customers. You understand what they are building, why it matters to their business, and how Prismatic fits into their product and architecture. You help new work achieve its goals and keep existing integrations operating reliably as their needs evolve.

You build relationships with the engineering and product leaders who guide the work and the developers who deliver it. From initial implementation through production adoption, new use cases, and technical challenges, you turn customer priorities into a clear plan and stay accountable for moving it forward. You bring recommendations to the customer, help their team make sound technical decisions, and involve the right Prismatic specialists when needed.

You partner with an Account Manager who owns the commercial relationship, aligning technical priorities and progress with the customer's business goals.

This role requires strong technical judgment. You should be comfortable discussing integration architecture, understanding API and execution behavior, and investigating enough detail to frame a problem and evaluate a recommendation. You remain accountable for the customer's technical progress while coordinating the people best equipped to deliver the work, stepping into technical investigation and practical guidance when needed.

You Will...

- Know your accounts. Understand each customer's software business: who they serve, how their product creates value, and what is driving their roadmap. Connect that context to their integration priorities, architecture, and technical stakeholders so your recommendations support their product and business goals.
- Own the technical relationship. Lead regular technical conversations with customer builders and the people directing their work. Come prepared with relevant recommendations, questions, and next steps based on their priorities and how they use Prismatic.
- Drive work to an agreed result. Turn customer goals into scoped technical objectives with success criteria, owners, milestones, and dates. Align customer builders and Prismatic specialists on the work needed for implementation, production launches, feature adoption, and migrations. Surface dependencies and stalls early and follow through on actual use and results.
- Build customer capability. Identify where customer teams need guidance, provide practical advice, and organize focused working sessions with the right technical experts. Follow through until customers can apply that guidance and build and operate effectively.
- Improve how customers operate. Use adoption data, integration performance, support history, and customer feedback to identify risks and opportunities. Recommend improvements to reliability, usage, and cost, and follow through to confirm the results.
- Lead technical escalations. Establish the problem, customer impact, and recovery plan; coordinate Support, architecture specialists, Product, and Engineering; and follow through until recovery is verified. Keep the customer and Account Manager informed of progress, risks, and next steps.
- Participate in the on-call rotation. Triage critical customer incidents, coordinate with Engineering, and own customer communication.
- Help customers adopt what comes next. Identify relevant capabilities and use cases and connect them to the customer's priorities. Bring in Solution Engineering for demos and technical selling, supply the account context they need, and carry resulting technical commitments into the customer's plan.
- Make the account team effective. Maintain clear architecture notes and action plans, prepare specialists with the context they need, and bring customer evidence to Product and Engineering to improve the platform.

You might be a good fit if you...

- Have 3+ years in a customer-facing technical role in B2B SaaS, such as technical account management, implementation engineering, solutions engineering, professional services, or technical support with ongoing account responsibility.
- Understand how software businesses grow and how product teams prioritize roadmaps, balance customer needs with engineering capacity, and make build-versus-buy decisions. Can explain how integrations support a customer's product strategy, customer adoption, and growth.
- Have a strong technical foundation in production integrations, including REST APIs, OAuth, webhooks, asynchronous processing, error handling, and rate limits. Can use technical documentation, logs, and code examples to understand behavior and investigate an issue.
- Can connect a customer's product goals to technical requirements, discuss architecture tradeoffs, and work with specialists to evaluate proposed solutions.
- Build credibility with engineers and product leaders, ask useful questions, and recommend a path forward when requirements are incomplete or priorities change.
- Have independently managed ongoing technical relationships across multiple customers, prioritized competing needs, and driven work across teams to measurable results.
- Take initiative to identify adoption gaps, operational risks, and useful next steps, and can explain why they deserve attention.
- Communicate clearly in writing and conversation, adapt to your audience, and give teammates enough context to act.
- Use AI effectively in your day-to-day work to research accounts, synthesize customer context, investigate technical questions, and improve follow-through. Can show where it improves your work, verify its outputs, and share useful approaches with teammates.
- Can lead technical work across teams: frame the problem clearly, engage the right specialist, and stay accountable for follow-through and results.
- Are comfortable and effective working as part of a fully remote team.
- Reside in the United States.

Bonus Points:

- Experience with embedded integration platforms, developer tools, or products used by other software companies to serve their own customers.
- Software development experience, particularly TypeScript/JavaScript, or experience with GraphQL, CI/CD, multi-tenant systems, integration observability, and cost optimization.
- Experience helping customers adopt AI agent tooling, MCP, or new integration capabilities.

The pay range for this role is...

- Base salary: $155,000; plus equity

Life at Prismatic

## Our Values

Our values shape everything we do—how we make decisions, collaborate, and operate day to day.

- Give a Shit – We bring passion and drive to our work. We believe what we're doing matters and we treat it that way.
- Progress Over Perfection – We value daily progress, moving fast, and iterating. We prefer a good solution now over a perfect one later.
- Same Team – We recognize that we succeed or fail as a group and help each other out. We don't tolerate assholes.

What to expect at Prismatic

We operate with urgency, ownership, and high standards. You'll be joining a team that's highly engaged, customer-obsessed, and constantly solving new problems that help B2B software companies scale their integration strategies.

To support this pace, we're also intentional about sustainability. We offer comprehensive benefits, unlimited PTO, and top-tier equipment for remote work.

## Benefits

🏡 Remote work: Our team works remotely across the US; we travel together 2x times a year for company kick-offs and mid-year meetings. 🏖️ Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to. 🏥 Medical, dental & vision: Prismatic offers high-quality medical (Cigna Medical), dental (Guardian Dental) and vision (Guardian VSP) care for full-time employees and their dependents. 🛡️ Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through Guardian. 🏦 401(k): Our 401(k) plan is through Empower with 4% company match - 100% of the first 3% and 50% of the next 2%. 💻 Computer & technology equipment: We provide the equipment you need to do your best work, applicable to your role + $1k new hire setup stipend.

Ready to Help Turn Integrations Into Growth Drivers?

We want diverse perspectives and experiences. If this role excites you but you're not sure you check every box, apply anyway. We consider every application thoughtfully and will either move forward with you, connect you with another team that might be a better fit, or keep in touch for future opportunities.

## About Prismatic

## Company Overview
- **One-liner**: Prismatic provides an embedded Integration Platform as a Service (iPaaS) that enables B2B software companies to build, deploy, and manage product integrations faster and at scale.
- **Entity Type**: Private (Funding Stage: Series B)
- **Headquarters**: Sioux Falls, South Dakota, USA
- **Founded**: 2019
- **Founders**: Michael Zuercher (CEO) and Tanner Burson (CTO)

## Core Business
- **Primary Industry**: Embedded iPaaS / Integration Platform for B2B SaaS
- **Target Customers**: B2B software companies of all sizes, from startups to Fortune 500s, that need to ship product integrations with third-party apps.
- **Mission/Purpose**: To help B2B SaaS teams turn integrations from a bottleneck into a growth driver by providing the tools and infrastructure to ship integrations, not infrastructure.

## Products & Services
- **Prismatic Platform (Embedded iPaaS)**: A comprehensive platform covering the full integration lifecycle (Build, Deploy, Manage). It offers a code-native environment (TypeScript, SDK, AI-assisted generation via MCP server), a low-code designer for non-developers, and an embedded workflow builder for customers. Key features include pre-built API connectors, self-serve deployment via an embedded marketplace, visual monitoring, and enterprise-grade security.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $34M raised.
- **Notable Investors/Partners**: Not explicitly named in provided sources, but the company has raised $34M and is backed by experienced B2B SaaS leaders.
- **Growth Signals**:
  - Recognized as the #1 Embedded iPaaS Leader on G2 for 16 consecutive quarters.
  - Reports that customers see a 5x to 10x reduction in development time for integrations.
  - Serves hundreds of software teams, from startups to Fortune 500s.
  - Claims 95% customer satisfaction in "native" integration experience.

## Competitive Advantages
- **Full Lifecycle Platform**: Unlike retrofitted solutions, Prismatic is purpose-built for the entire build/deploy/manage lifecycle, with first-class tools for both developers and non-developers.
- **Flexibility**: Offers both a code-native environment (TypeScript, full AI support) and a low-code designer, allowing teams to choose the right tool for the job.
- **Enterprise-Ready Security**: Provides enterprise-grade security and compliance out of the box, helping customers win enterprise deals without the overhead.
- **Customer-Centric Design**: Built by founders who previously experienced the pain of integrations consuming over 50% of R&D capacity, leading to a product that directly addresses those pain points.

## Strategic Focus
- **Product Innovation**: Rapidly advancing the product roadmap with "big ideas" to further simplify and accelerate the integration process.
- **Scaling the Platform**: Growing the platform to handle thousands of integrations daily, ensuring security, isolation, and speed.
- **Market Expansion**: Continuing to serve a wide range of B2B SaaS verticals and countries, from startups to Fortune 100s.

## Why Work Here
- **Culture**: Values-driven culture centered on "Same team" (no assholes, celebrate wins), "Progress over perfection" (move fast, iterate), and "Give a shit" (care about product, customers, and each other).
- **Remote-First**: Fully remote team across the US, collaborating via Slack and Zoom. The team gathers in person 4x a year for company kick-offs and mid-year meetings.
- **Tech Stack**: Modern, cloud-native environment using React, GraphQL, TypeScript, Lambda, ECS, Redis, and PostgreSQL. The company invests in infrastructure and internal tooling.
- **Interesting Work**: Tackles complex challenges like running thousands of secure, isolated integrations daily and building an intuitive yet flexible low-code designer.
- **Benefits**: Competitive salary, health/dental/vision insurance, company-paid life & disability insurance, 401(k) with company match, and unlimited PTO. Employees get MacBook Pros and large monitors.
- **Work Environment**: Minimal meetings, transparent communication, and a focus on creating an environment where great people can do their best work.

## Sources
1. [prismatic.io](https://prismatic.io/)
2. [prismatic.io/about](https://prismatic.io/about/)
3. [prismatic.io/careers](https://prismatic.io/careers/)
4. [job-boards.greenhouse.io/prismatic](http://job-boards.greenhouse.io/prismatic)
5. [builtin.com](https://builtin.com/company/prismatic-0)

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