---
title: 'Technical Account Manager - Retail, Travel, Logistics at UiPath'
canonical: 'https://feeny.ai/job/technical-account-manager-retail-travel-logistics-uipath-toronto-jzqk0w7ta4j6'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Account Manager - Retail, Travel, Logistics at UiPath

- **Company:** [UiPath](https://feeny.ai/companies/uipath)
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-27
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/uipath/6c4499ae-91bd-45f6-8534-a748bf22ced8

## Job description

Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you?

## Your mission

As a Technical Account Manager in our Retail, Travel & Logistics Client Success team, you’ll help our customers build and scale enterprise automation and agentic AI programs across retail operations, travel and hospitality, supply chain, and manufacturing environments. You’ll serve as a trusted technical advisor from day one, guiding customers through the shift from traditional RPA and BPA approaches to intelligent, agentic automation—and ensuring they realize measurable business value from the UiPath Platform at every stage of their journey. You’ll work across all levels of customer organizations—from developers and architects to operational and business stakeholders—helping them solve technical challenges, accelerate adoption, and translate automation and AI innovation into real business outcomes.

## What you'll do at UiPath

- Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of their automation programs—including their transformation from traditional RPA/BPA approaches to agentic automation—to help them achieve their objectives and elevate their line of sight as to what can be achieved.
- Drive platform adoption and usage across your accounts, partnering with Customer Success and Sales to translate utilization trends into engagement plans, expansion opportunities, and stronger business outcomes.
- Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting, including for agent orchestration and other AI-enabled automation components.
- Advise customers on how AI agents, LLM-powered workflows, and intelligent decisioning apply to retail, travel, supply chain, and manufacturing use cases—such as source-to-pay and order-to-cash process automation, demand forecasting, inventory optimization, fleet and route planning, and warehouse or fulfillment automation—helping them evaluate where autonomous agents and copilots can create measurable business value
- Guide customers through the transformation of existing RPA and BPA processes into agentic automation, balancing innovation with governance, security, and production reliability.
- Educate and enable your customers’ technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, agentic workflows, program objectives, environments, and constraints.
- Conduct design and code reviews for select automations and agentic workflows to reinforce and verify those best practices.
- Perform technical health checks of your customers’ automation and agentic AI programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines.
- Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents.
- Partner with customer technical teams to help design solutions that connect automation, AI, orchestration, and integrations across their retail, travel, supply chain, and manufacturing systems.
- Stay current on UiPath’s evolving agentic capabilities—including agent builders, orchestration, and MCP-enabled integrations—to guide customers confidently through platform innovation.
- Also, as an employee of UiPath you are required to comply at all times with UiPath’s policies that were communicated to you from time to time and that are available on Inside UiPath.

## What you'll bring to the team

- Maintain a strong understanding of platform adoption and usage across your accounts, using utilization insights to guide engagement and positively influence expansion and renewal outcomes.
- 3+ years professional experience in a technical customer-facing role, such as Technical Account Management, Solution Architecture, Technical Consulting, or Technical Support.
- Background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples.
- Hands-on exposure to modern AI technologies such as LLMs, RAG (retrieval-augmented generation) architectures, AI agents, vector databases, or GenAI application frameworks, with the ability to translate these concepts for customers transitioning from traditional automation to agentic automation.
- Understanding of AI infrastructure considerations such as model hosting, latency, governance, security, and cost management.
- Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, cloud platforms (AWS, Azure, GCP), and security.
- Diplomacy, tact, and poise under pressure when working with customers and partners.
- Strong analytical and problem-solving skills.
- Excellent communication skills with the ability to build good relationships with multiple stakeholders at all levels, including the ability to explain agentic AI and automation concepts clearly to both technical and business audiences. English fluency is required
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption of both automation and agentic AI capabilities. Preferred Qualifications:
- Experience with UiPath Agent Builder, Maestro, AI Center, Document Understanding, Integration Service, or other advanced platform capabilities.
- Experience in retail, travel & hospitality, supply chain, or manufacturing industries—or consulting/support experience serving these sectors.
- Familiarity with retail and supply chain operational workflows such as source-to-pay, order-to-cash, inventory management, demand planning, order management, warehouse operations, or fleet/logistics coordination.
- Relevant industry or cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert).
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- Demonstrated agility in learning and adopting emerging AI-assisted development tools (e.g., GitHub, Copilot, Cursor, or equivalent).

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our [privacy policy](https://www.uipath.com/legal/trust-and-security/privacy-policy).

## About UiPath

## Company Overview
- **One-liner**: UiPath provides an enterprise AI-powered automation platform that enables AI agents, robots, people, and models to work together to orchestrate complex business processes.
- **Entity Type**: Public (ticker: PATH)
- **Headquarters**: New York, NY, USA (incorporated in Delaware; global operations)
- **Founded**: 2005 (in Bucharest, Romania)
- **Founders**: Not explicitly named in provided sources (co-founders widely known as Daniel Dines and Marius Tirca, but not verifiable from the given search results)

## Core Business
- **Primary industries**: Enterprise software – Robotic Process Automation (RPA), Agentic AI, Intelligent Document Processing, Business Process Automation.
- **Target customers**: B2B – large enterprises and governments across banking, healthcare, insurance, manufacturing, retail, public sector, and more.
- **Mission/purpose**: “Accelerate human achievement by shaping the future of work” and “make work more meaningful through automation.”

## Products & Services
- **UiPath Platform™**: An integrated suite that combines RPA, API automation, AI agents, document understanding, process mining, and orchestration into a single, governed platform. Deployed via SaaS (Automation Cloud™) or on-premises.
- **Enterprise Agent Builder**: Low‑code/pro‑code tool to create, customize, and deploy autonomous AI agents that plan, reason, and act.
- **UiPath Maestro™**: Orchestration layer that manages tasks across agents, robots, and people, enabling end‑to‑end process automation with governance and monitoring.
- **Automation Cloud™**: Multi‑tenant SaaS version of the platform for rapid deployment without infrastructure overhead.
- **Intelligent Xtraction & Processing (IXP)**: Document understanding product that extracts structured/unstructured data from documents to power AI agents and automations.
- **UiPath Test Cloud**: Agentic testing platform for enterprise software quality assurance, with self‑healing automation and AI‑assisted test creation.
- **Process Intelligence**: Process mining and task mining to identify automation opportunities, simulate changes, and monitor performance.
- **Vertical Solutions**: Pre‑built, packaged automation solutions for industries (e.g., medical records summarization, loan quality control, quote generation) to deliver value in weeks.

## Market Standing
- **Valuation/Market Cap**: Not explicitly stated in provided sources; as a public company, market cap fluctuates (see SEC filings).
- **Key Metric**: Over 10,800 customers as of July 31, 2023 (latest figure in provided content); 10,747 customers as of January 31, 2026.
- **Notable Investors/Partners**: Not detailed in provided sources (early investors include Accel, CapitalG, etc.).
- **Growth Signals**:
  - 3,981 full‑time employees as of January 31, 2026.
  - 7‑time Leader in Gartner® Magic Quadrant™ for Robotic Process Automation.
  - Recognized as a Leader in IDC MarketScape (Business Automation Platforms 2025) and Forrester Wave™ (Document Mining & Analytics Platforms Q2 2024).
  - Recent acquisitions: Peak (March 2025, AI pricing/inventory for manufacturing & retail) and WorkFusion (February 2026, AI agents for financial crimes compliance).
  - Grid Leader Fall 2025 for Business Automation Platforms, Agentic AI, AI Agent Builders.
  - Over 3 million developers using AI at work.

## Competitive Advantages
- **Unified agentic automation**: Only platform that tightly combines AI agents, RPA, API integrations, and document understanding in one governed environment.
- **Centralized governance & security**: AI Trust Layer, role‑based access, real‑time audit logs, and customer‑managed LLM support – enabling safe enterprise‑wide AI deployment.
- **Vendor‑agnostic orchestration**: Maestro integrates with any agent or automation tool, avoiding lock‑in.
- **Strong analyst recognition**: Consistently ranked as a Leader by Gartner, Forrester, Everest Group, and IDC across multiple categories.
- **Scalable deployment**: SaaS, on‑premises, hybrid – with full flexibility for regulated industries.

## Strategic Focus
- **Agentic automation**: Shifting from rule‑based RPA to AI agents that think, plan, and act autonomously – the central theme of their 25.10 platform release.
- **Vertical expansion**: Pre‑built solutions for financial services, healthcare, insurance, supply chain, and manufacturing to accelerate time‑to‑value.
- **Acquisitions**: Continuing to buy niche AI and automation companies (Peak, WorkFusion) to broaden capabilities in pricing, compliance, and vertical intelligence.
- **R&D investment**: Significant ongoing investment in AI, agent builder, and governance features.

## Why Work Here
- **Culture**: Values of **Bold** (speak up, think big), **Immersed** (dive deep, customer‑centric), **Fast** (agility, simplicity, results), and **Humble** (open mind, kindness, team player).
- **Work flexibility**: Hybrid, remote, or office‑based roles; hybrid teams are expected onsite at least two days per week.
- **Growth & development**: “Failing forward” mindset – encouraged to take smart risks and learn from mistakes. Opportunities in Engineering, Product, Sales, etc.
- **Diversity & belonging**: Committed to fair opportunity, inclusive workplace, and celebrating uniqueness.
- **Impact**: Pledge 1% member – donated 1.1M shares to ESG initiatives. Focus on “automation for good” in communities and the environment.
- **Perks**: Recognized as a great workplace; emphasis on employee well‑being and professional growth through programs like the Future Forward Internship.
- **Global community**: Diverse team across 100+ customer countries with a strong connection to Bucharest roots.

## Sources
1. [uipath.com/about-us](https://www.uipath.com/about-us)
2. [uipath.com/careers](https://www.uipath.com/careers)
3. [uipath.com/](https://www.uipath.com/)
4. [uipath.com/careers/jobs](https://www.uipath.com/careers/jobs)
5. [SEC 10-K Filing (January 31, 2026)](https://ir.uipath.com/financials/sec-filings/content/0001734722-26-000012/path-20260131.htm)

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