---
title: 'Technical Account Manager at Seven AI'
canonical: 'https://feeny.ai/job/technical-account-manager-seven-ai-boston-phryh7vvnrg6'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Account Manager at Seven AI

- **Company:** Seven AI
- **Location:** Boston, MA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/sevenai/a82ef3be-9267-4636-a8af-e215add051a7

## Job description

7AI is seeking a Technical Account Manager to join our growing team as the primary business and technical partner for our customers. This is a highly strategic, cross-functional role for someone who combines strong customer success leadership with technical implementation depth and operational execution. You’ll help customers deploy, operationalize, and scale 7AI across critical security workflows while driving measurable business outcomes and long-term adoption. As one of the early members of our CX organization, you will play a key part in shaping how we deliver a three-star Michelin experience at scale, influence product direction through customer insight, and build the operational foundation for AI-enabled customer outcomes. You will partner closely with Product, Engineering, and Sales to lead onboarding, adoption, value realization, and expansion readiness across customer accounts. You’ll drive technical enablement, workflow alignment, stakeholder alignment, and strategic guidance while serving as an accountable owner for the post-sale customer lifecycle.

## Key Responsibilities

- Own the end-to-end customer lifecycle post-sale, including onboarding, adoption, value realization, and expansion readiness.
- Build and drive success plans, stakeholder maps, program milestones, and cross-functional workstreams.
- Lead onboarding execution, workflow alignment, and operational enablement activities.
- Tailor solutions during onboarding to maximize long-term customer success and value realization.
- Maintain hands-on ownership of customer environments, including platform configuration, Skills and workflow creation, and ongoing tuning and optimization.
- Proactively monitor customer health and platform performance, identify degradations or areas of concern.
- Drive adoption by helping customers mature workflows and expand usage over time.
- Run customer communication cadences, including status reviews, executive check-ins, QBRs, and ad hoc customer discussions.
- Manage customer health, risks, blockers, and escalations through strong cross-functional coordination.
- Serve as the first line of defense for customer questions and escalations, providing initial technical guidance, customer education, and enablement.
- Surface customer insights and product feedback to help improve the platform and inform roadmap priorities.
- Identify opportunities to expand customer adoption and usage based on evolving business needs, security workflows, and demonstrated value.

## Requirements

- 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
- Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.
- Strong program management skills, with the ability to drive alignment across multiple stakeholders, workstreams, and milestones.
- Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
- Ability to translate technical concepts into clear business value for both practitioner and executive audiences.
- Demonstrated history of exceptional customer advocacy, with the confidence to challenge internal assumptions and norms in service of customer outcomes.
- Proven track record of driving onboarding, adoption, change management, and measurable customer outcomes.
- Strong judgment in navigating ambiguity, prioritizing issues, and driving resolution.
- Excellent written and verbal communication skills.
- Experience with AI, automation, and security operations platforms preferred.
- Experience in startup or high-growth environments preferred.

## About Seven AI

## Company Overview
- **One-liner**: 7AI is the first agentic security platform that uses swarming AI agents to autonomously ingest alerts, perform investigations, and orchestrate remediation across security operations.
- **Entity Type**: Private (Series A)
- **Headquarters**: Boston, Massachusetts, United States (with presence in Israel)
- **Founded**: 2024
- **Founders**: Lior Div (CEO & Co-Founder) and Yonatan Striem Amit (CTO & Co-Founder)

## Core Business
- Primary industry/industries: Cybersecurity, specifically AI-driven Security Operations Center (SOC) automation and agentic security.
- Target customers: B2B, large enterprises and mid-market organizations with in-house security teams (SOC analysts, threat hunters, CISOs).
- Mission or purpose statement: "Put swarming AI agents in the hands of defenders to offload non-human work, shift people up, and finally focus on achieving the security outcomes that teams have been searching for." [7ai.com/company](https://7ai.com/company)

## Products & Services
- **7AI Agentic Security Platform**: A suite of AI agents that handle the full lifecycle of security operations.
  - **Detection**: Intelligent alert processing that triages, enriches, and correlates multi-source alerts, eliminating up to 95–99% of false positives.
  - **Investigation**: AI agents autonomously enrich data, query environments, and form context-aware conclusions with full evidence, reducing investigation time from hours to minutes.
  - **Response**: Automated remediation actions (isolate endpoints, disable accounts, block IPs) driven by investigation conclusions, with human-in-the-loop options.
  - **Hunting**: Proactive threat hunting powered by cross-system correlation, IOC extraction, and AI-suggested hunt leads.
  - **Cases**: Unified incident management that auto-populates cases with investigation findings and maintains a full audit trail.
  - **Enterprise Insights**: Real-time dashboards and board-ready reports tracking mean time to investigate, resolution rates, and threat trends. [7ai.com](https://7ai.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding – $202M as of December 2025.
- **Funding History**:
  - Seed Round (Jun 2024): $36M, led by Greylock Partners
  - Seed Round (Mar 2025): $36M, with Greylock, CRV, Spark Capital
  - Series A (Dec 2025): $130M, led by Index Ventures (5 investors total)
- **Notable Investors/Partners**: Greylock Partners, CRV, Spark Capital, Index Ventures.
- **Growth Signals**:
  - Headcount grew ~189.5% YoY to 74 employees (as of mid-2026).
  - 25 active job postings, with quarterly job growth of +19% and yearly +316.7%.
  - LinkedIn follower growth of +203% YoY (10,804 followers).
  - Claims to have saved the equivalent of 521 full-time analyst-years ($59.9M) since February 2025.

## Competitive Advantages
- **Autonomous swarming AI agents**: Unlike typical SOAR or SIEM tools, 7AI’s agents work in parallel to ingest alerts, investigate, draw conclusions, and act—mimicking a team of senior analysts.
- **False positive elimination**: Claimed 95–99% reduction in noise, letting analysts focus on high-fidelity threats.
- **Founding team DNA**: Lior Div and Yonatan Striem Amit previously co-founded Cybereason (a major endpoint security unicorn), bringing deep domain expertise and credibility.
- **Speed of investigation**: Machine-speed investigations that used to take analysts hours, now completed in minutes with full context.

## Strategic Focus
- Expanding enterprise sales across the U.S. (multiple Enterprise Account Executive roles in regions like PNW, Chicago, Dallas, Mid-Atlantic, West).
- Scaling product engineering: actively hiring Senior Platform Engineers, Senior Software Architects, AI Product Managers, and Principal Security Engineers.
- Deepening platform capabilities: Workflow Builder, custom playbooks, native integrations with existing security tools.

## Why Work Here
- **Culture**: Described as “People over Process.” Employee rating on Built In is 5.0/5.0 across 6 reviews, with perfect scores in Work-Life, Culture, and Career, and 4.8 for Compensation. [Built In](https://builtin.com/company/7ai)
- **Remote/Hybrid/Office**: Offers remote roles (majority of open positions) and hybrid options for Boston-based roles.
- **Engineering Culture**: Technology stack includes Rust and React Native; a strong emphasis on AI/agent-based systems and autonomous security.
- **Perks**: Not explicitly detailed, but the high comp rating and growth trajectory suggest competitive compensation and equity.
- **Team Composition**: ~66% of employees in the U.S., ~1% in Israel; technical roles make up 23% of the organization, with significant sales and consulting hiring underway.

## Sources
1. [7ai.com – Product Overview](https://7ai.com/)
2. [7ai.com – Company & Culture](https://7ai.com/company)
3. [LinkedIn – 7AI Company Page](https://www.linkedin.com/company/seven-ai)
4. [Built In – 7AI Careers, Perks, Culture](https://builtin.com/company/7ai)

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