--- title: 'Technical Account Manager at SewerAI Corporation' canonical: 'https://feeny.ai/job/technical-account-manager-sewerai-corporation-remote-369v0qap6v79' type: 'job' last_seen: '2026-09-11' --- # Technical Account Manager at SewerAI Corporation - **Company:** SewerAI Corporation - **Location:** Remote - **Compensation:** $90k–$100k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-27 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/sewer-ai/3e70623d-eb4c-469f-97e3-349ec55e03e2 ## Job description ## About SewerAI Corporation SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth. Technical Account Manager (Reports to: Sr. Director of Customer Enablement) ## Role Summary The Technical Account Manager (TAM) is a trusted partner to SewerAI customers, helping them maximize value from PIONEER, AutoCode, and related services. This role blends customer advocacy, operational support, and technical guidance. The TAM resolves day-to-day operational questions, triages lower-level technical issues, and ensures customers are successful in adopting SewerAI’s platforms. In addition, the TAM collaborates with the Professional Services (ProServe) team on scoped projects at the direction of leadership and represents SewerAI at industry trade shows and customer-facing events. This role sits within the Customer Enablement team and directly impacts customer adoption, satisfaction, and retention. ## Key Responsibilities Customer Advocacy & Support - Serve as the primary operational and technical contact for customer inquiries. - Triage and resolve lower-level technical issues, escalating to Support or Engineering when needed. - Document customer interactions and resolutions in Pylon, ensuring visibility across Enablement, Support, and Account Management. - Maintain high standards of responsiveness, professionalism, and customer experience. Technical Enablement & Guidance - Respond to operational and general technical support requests via Pylon ticketing system. - Provide workflow and best-practice guidance to improve daily platform usage. - Partner with Account Managers and Account Executives to ensure customer technical needs are addressed. - Support customer onboarding and training initiatives where needed. On-Site Training & Field Enablement - Travel on-site to train CCTV inspection crews on installing, configuring, and operating SewerAI software on truck-based hardware. - Train city/utility staff and back-office personnel on PIONEER workflows relevant to their day-to-day job. - Troubleshoot on-site connectivity and hardware/software integration issues in the field. - Adjust communication style and technical depth to the audience: field crews, city engineering staff, and back-office personnel each require different framing of the same underlying work. Professional Services (ProServe) Collaboration - Assist with ProServe projects, such as customer training and workflow consultations, at leadership’s direction. - Contribute to building repeatable processes and resources that improve ProServe delivery. - Provide operational and technical expertise during scoped engagements. Trade Shows & Events - Represent SewerAI at industry trade shows and events. - Support demos, booth operations, and customer/prospect engagement. - Capture event feedback and assist with lead and customer follow-up. Cross-Functional Collaboration - Work closely with Sales, Account Management, Support, and Engineering to deliver a seamless customer journey. - Share customer feedback and insights to help improve product, training, and processes. ## Qualifications Required - Background in the sewer/wastewater inspection industry. - Strong background with NASSCO (standards, certifications, or working knowledge of NASSCO-based inspection data). - Experience with data workflows tied to CCTV sewer inspection work. - Strong understanding of GIS. ## Preferred - Experience troubleshooting and configuring CCTV sewer inspection hardware. ## Compensation & Benefits - Base Salary: $90,000- $100,000 - Up to $120,000 OTE Benefits include: - Medical, Dental, Vision, Basic Life, 401(k), and more - Unlimited PTO - Tools and resources to support success - Competitive compensation with high-growth potential Why Join SewerAI? Join the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities. _______________________________________________________________________ SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines. ## About SewerAI Corporation ## Company Overview - **One-liner**: SewerAI provides an AI-powered, unified platform for underground infrastructure inspection, defect coding, risk assessment, and capital planning. - **Entity Type**: Private (Late-stage / Shareholder Liquidity round completed in 2026) - **Headquarters**: Walnut Creek, California, USA - **Founded**: 2019 - **Founders**: Matt Rosenthal (Co-CEO & Co-Founder) and Billy Gilmartin (Co-CEO & Co-Founder) ## Core Business - **Primary industry**: Infrastructure technology / Wastewater utility management - **Target customers**: B2B – Municipal utilities, civil engineering firms, and sewer contractors (public sector and enterprise) - **Mission or purpose statement**: “Equip utilities, engineers, and contractors with superhuman capabilities to solve supersized problems, collaboratively.” ## Products & Services - **PIONEER®**: Unified cloud platform that connects CCTV footage, AI-coded inspections, risk-scored assets, rehab recommendations, and exportable capital plans. - **AutoCode™**: AI-assisted defect coding tool that automatically assigns NASSCO observations from inspection footage, achieving 99%+ accuracy at 6× the speed of manual review. - **Risk & Rehab™**: Capital planning tool that turns existing CCTV and MACP inspections into defensible, risk-based pipe and manhole rehab plans within minutes. - **Smart Project Builder**: AI assistant trained on sewer engineering that produces council-ready reports (worst pipes, estimated costs, prioritization) from inspection data. - **Sewer3D™**: Photogrammetry-based tool that generates 3D models, point clouds, and unfolded 2D views from manhole inspections, supporting NASSCO MACP Level 1/2 surveys. - **QAI (Quality Assurance for Inspections)**: Automates QA review of inspection footage to cut hundreds of hours of manual review time. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding raised – $24.5M (per CB Insights) or $18.5M (per LinkedIn; conflicting reports). Annual revenue estimated at $2.3M (LinkedIn). - **Notable Investors/Partners**: Emerald Technology Ventures, EPIC Ventures, Innovius Capital, Bentley Systems, JMI Equity, Builders VC, Suffolk Ventures, and others. - **Growth Signals**: 78 employees (up 41% YoY); trusted by 2,000+ cities nationwide; over 578 million feet of sewer infrastructure managed; 3.4 million+ inspections completed; active presence in Canada and Switzerland; monthly job postings up 75% and yearly postings up 600%. ## Competitive Advantages - **AI-first approach** with proven accuracy (99% defect detection) and speed (6× faster coding) – no new hardware required. - **Built by industry veterans**: The team collectively holds over 400 years of hands-on experience in sewer operations and utility management. - **Standards compliance**: All tools are NASSCO-compliant, enabling seamless adoption by municipalities and engineering firms. - **End-to-end platform**: Connects raw inspection data to actionable capital plans, reducing reliance on multiple disjointed tools. - **Seamless integrations**: Works with existing GIS, work order management systems, and custom APIs. ## Strategic Focus - **Current priorities**: Expanding the PIONEER platform with manhole risk scoring (coming Summer 2026), international growth, and deepening AI capabilities for predictive infrastructure maintenance. - **Growth direction**: Scaling from sewer pipe inspection to full manhole and broader underground asset management; targeting larger municipal contracts and enterprise utilities. ## Why Work Here - **Mission-driven work**: Every action directly improves public health and infrastructure safety. - **Fast-growing startup**: 41% headcount growth in the past year; early-stage environment with significant ownership opportunities. - **Culture**: Transparency, accountability, diversity of thought, and a “get stuff done” mentality. High autonomy and trust. - **Work policy**: Remote and hybrid friendly with flexible hours. - **Perks & benefits**: - Comprehensive medical, dental, and vision coverage - Unlimited PTO - Meaningful equity grants - Annual learning & development budget (courses, conferences) - Collaborative, high-caliber team with shared passion for impact - **Open roles** (as of mid-2026): 7 positions including Senior Staff Software Engineer, ML Ops Engineer, Senior Product Manager (AI & Ops), VP of Customer Success, Sales Development Representative, and more. ## Sources 1. [SewerAI Official Website](https://www.sewerai.com/) 2. [SewerAI About / Company Page](https://www.sewerai.com/company) 3. [SewerAI Careers Page](https://sewerai.com/careers) 4. [CB Insights – SewerAI Company Profile](https://www.cbinsights.com/company/sewerai) 5. 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