---
title: 'Technical Account Manager at Sitetracker'
canonical: 'https://feeny.ai/job/technical-account-manager-sitetracker-new-york-mc-austin-mqhygmadrcfv'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Account Manager at Sitetracker

- **Company:** Sitetracker
- **Location:** New York Mc Austin, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/sitetracker/7f23182e-e764-45d6-a73c-6b3d1aacfaee

## Job description

The Opportunity Join us as a Technical Account Manager, where you'll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You won't just oversee timelines—you'll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.

## What You'll Do

Historically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services business. You will operate as a trusted partner, proactively steering customers towards their desired business outcomes and ensuring their Sitetracker investment delivers maximum value. The Skills You'll Have Strategic Consulting & Value Leadership You'll provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes. You'll demonstrate the ability to connect product capabilities to tangible business goals and operational improvements. You'll skillfully facilitate complex decision-making among diverse stakeholder groups. You'll provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion. You'll clearly articulate a repeatable framework for driving value realization and long-term customer success. Technical & Solution Leadership You'll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers. You'll expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations. You'll articulate the business implications of critical technical decisions. You'll independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability. You'll demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices. Organizational Change & Adoption Leadership You'll have experience supporting organizational change during technology implementations. You'll identify potential adoption risks and develop proactive mitigation strategies. You'll effectively facilitate stakeholder alignment and user readiness activities. You'll demonstrate a structured, repeatable approach to organizational change management. You'll coach executive sponsors and business leaders on how to effectively drive organizational change within their teams. Growth Mindset, Initiative & Continuous Improvement You'll provide examples of identifying and implementing significant improvements without being explicitly directed to do so. You'll rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe. You'll proactively address risks or opportunities before they escalate into larger issues. You'll consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond the scope of your assigned responsibilities. You'll provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization.

Within 90 Days, You'll

- Develop a foundational multi-quarter Technical Account Plan for each of your core accounts, bridging architectural strategy with initial operational goals.

- Establish a continuous cadence for logging key technical trade-offs and updating architectural state changes immediately as customer systems evolve.

- Begin serving as a Strategic Advisor, providing initial consulting and solution leadership for critical customer transformation initiatives.

Within 180 Days, You'll

- Lead structured quarterly technical syncs with customer stakeholders, validating that their system reality still aligns with their business objectives.

- Proactively identify adoption risks and guide customers through change management, ensuring new processes and behaviors are successfully adopted.

- Drive sound solution decisions by evaluating tradeoffs and directing solution architects and engineers, connecting technical choices to measurable business outcomes.

Within 365 Days, You'll

- Own the long-term architectural strategy for your core accounts, consistently maximizing value realization and driving annualized services growth.

- Influence executive-level product strategy by providing valuable customer insights and recommendations.

- Serve as the indispensable trusted advisor for your customers, guiding them through complex business and technology transformations that yield significant, measurable success.

## About Sitetracker

## Company Overview
- **One-liner**: Sitetracker provides a complete asset lifecycle management platform that centralizes data, standardizes workflows, and optimizes resources for deploying and operating critical infrastructure.
- **Entity Type**: Private (Series D, $183M total funding)
- **Headquarters**: Montclair, New Jersey, United States (primary); also operates major offices in Palo Alto, California; Austin, Texas; London, England; Bengaluru, India; and Singapore.
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Digital infrastructure (telecom, fiber, data centers), renewable energy (solar, wind), EV charging networks, utilities, and real estate.
- **Target customers**: B2B, enterprise – owners, operators, contractors, and stakeholders involved in deploying and maintaining capital-intensive infrastructure projects.
- **Mission statement**: "Power the successful deployment of critical infrastructure."

## Products & Services
- **Sitetracker Platform**: A SaaS-based asset lifecycle management solution that covers planning, building, operating, and maintaining infrastructure. Includes native AI, automation, and actionable analytics to streamline workflows and provide full transparency across millions of projects and sites.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue of $23.2M (latest fiscal year) | Total Funding of $183M across 6 rounds (Series A, B, D)
- **Notable Investors/Partners**: New Enterprise Associates (lead in Series A), Energize Capital (lead in Series D), National Grid Partners; customers include Vodafone, Ericsson, ENGIE, Telefonica, Cypress Creek Renewables, Cox, Iberdrola, EVgo, Vantage Towers, Southern Company, Zayo, Tilson, Nextera, EDOTCO, E.On, Axione, TEP, Google, British Telecom, Fortis.
- **Growth Signals**: 356 employees globally (flat YoY), LinkedIn followers up 64.7% yearly, managing over $25 billion in portfolio holdings for customers.

## Competitive Advantages
- **Mission-critical software**: Trusted by the world’s largest telecom, energy, and utility companies to manage essential infrastructure projects.
- **Comprehensive platform**: Covers the entire asset lifecycle, from planning to decommissioning, with native AI and automation – reducing complexity and driving efficiency.
- **Deep industry expertise**: Specialized in high‑stakes, regulated sectors where downtime or delays have major financial and societal impact.
- **Global reach**: Offices and customers across North America, Europe, and Asia, with multilingual support.

## Strategic Focus
- **Current priorities**: Continue to innovate with AI and automation features; expand into adjacent verticals like EV charging and renewable energy; deepen relationships with existing enterprise customers while scaling internationally.
- **Direction for growth**: Strengthen the platform’s capabilities for managing increasingly complex, large‑scale deployments and maintain leadership in the critical infrastructure asset lifecycle market.

## Why Work Here
- **Culture highlights**: Emphasizes people as the top asset, with a focus on flexibility, empowerment, urgency, and high accountability. Employees describe a collaborative, low‑politics environment with transparent leadership.
- **Remote/hybrid/office policy**: Multiple offices globally; roles are likely hybrid or office‑based depending on location (engineering roles in Bengaluru, customer‑facing roles in Montclair, Palo Alto, Austin, London, etc.). Some remote flexibility may exist, but not explicitly stated.
- **Notable perks**: Company equity, 401(k) plan, comprehensive healthcare benefits. Opportunities for career growth, exposure to mission‑critical projects, and a truly inclusive culture that values diversity.
- **Engineering culture**: High bar for quality and innovation, empowering teams to solve challenging, meaningful problems with the latest technology.

## Sources
1. [LinkedIn](https://linkedin.com/company/sitetracker)
2. [Sitetracker Careers Page](https://www.sitetracker.com/company/careers/)
3. [Built In NYC](https://builtin.com/company/sitetracker)
4. [Indeed](https://www.indeed.com/cmp/Sitetracker)
5. [Jobs at Sitetracker (Lever)](https://jobs.lever.co/sitetracker)

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