--- title: 'Technical Account Manager - Strategy at Motive' canonical: 'https://feeny.ai/job/technical-account-manager-strategy-motive-pakistan-c506h34qbf69' type: 'job' last_seen: '2026-09-10' --- # Technical Account Manager - Strategy at Motive - **Company:** Motive - **Location:** Pakistan - **Work type:** remote - **Posted:** 2025-12-12 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/gomotive/jobs/8021084002 ## Job description Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit [gomotive.com](http://gomotive.com) to learn more. Who We Are: Motive builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust Motive’s integrated platform to power their operations, prevent accidents and reduce costs. At Motive, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. Motive is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work. About the Role: Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support organization, providing white-glove service and strategic technical leadership to our premier customers. In this role, you will bridge the gap between relationship management and high-level problem solving, proactively auditing account health while mentoring Technical Support Engineers within your segment. You will serve as a strategic partner to your customers, overseeing environment health through feature consultations, expedited escalations, and tailored training recommendations. With a relentless focus on root-cause analysis, you excel at resolving obscure technical challenges and translating those findings into actionable insights. By championing the customer’s voice across Support, Product, and Engineering, you will directly influence technical requirements and drive process improvements that redefine the customer experience. What You’ll Do: - Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation. - Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities. - Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction. - Proactive Programs: Operate and drive account health campaigns for your portfolio of customers. - Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels. - Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption. - Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams. - Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience. - Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues. - Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs. - Query Development: Create SQL-based queries to identify and address emerging technical issues. - On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management. What We’re Looking For: Professional Experience & Performance - 1 to 2 years of experience in Technical Support with a permanent employment status. - Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset. Communication & Collaboration - Full professional fluency in spoken and written English. - Exceptional communication skills across all mediums (written, live chat, video conference, and in-person). - Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations. - A collaborative partner capable of working effectively in a professional, cross-functional environment. Technical Expertise - Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions. - Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices. - Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety. - Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms. - API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus). - Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety. Strategic Problem Solving - Ability to identify technical trends and implement solutions that prevent field failures. - Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows. - Strong analytical skills with the ability to manage critical escalations in high-pressure environments. Education & Availability - Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience. - Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice [here](https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link). UK Candidate Privacy Notice [here](https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view). The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices. ## About Motive ## Company Overview - **One-liner**: Motive provides an all-in-one, AI-powered fleet management and driver safety platform that helps over 100,000 companies manage their physical operations. - **Entity Type**: Private (venture-backed; no public ticker) - **Headquarters**: San Francisco, California, United States - **Founded**: Not publicly available in provided sources - **Founders**: Shoaib Makani (co‑founder, CEO) – other co‑founders not listed in provided sources ## Core Business - **Industries**: Fleet management, driver safety, workforce management, equipment monitoring, spend management. - **Target Customers**: B2B – enterprises and SMBs that operate commercial fleets or manage physical assets (e.g., transportation, logistics, construction, field services). - **Mission/Purpose**: “Transforming the physical economy” [gomotive.com](https://gomotive.com/company/careers/). ## Products & Services - **Fleet Management**: AI‑powered platform for tracking vehicles, optimizing routes, and managing compliance. - **Driver Safety**: Real‑time dashcams and AI alerts to reduce accidents and improve driver behavior. - **Workforce Management**: Tools for scheduling, time tracking, and managing drivers and staff. - **Equipment Monitoring**: IoT‑based tracking and diagnostics for trailers, trailers, and other assets. - **Spend Management**: Fuel card, expense tracking, and invoicing solutions to control costs. All products are part of a fully integrated suite [gomotive.com](https://gomotive.com/). ## Market Standing - **Valuation**: Not disclosed in provided sources. - **Key Metric**: Headcount – more than 4,000 employees globally [gomotive.com](https://gomotive.com/company/careers/). - **Notable Investors/Partners**: Not listed in provided sources. - **Growth Signals**: - 100,000+ customers [gomotive.com](https://gomotive.com/company/careers/). - Recognized on the **Forbes Top Cloud 100** list. - Named a **Best Remote Large Places to Work** by Fortune, **Best Company for Career Growth** by Comparably, and **Best Workplaces in Technology** by Great Place to Work [gomotive.com](https://gomotive.com/company/careers/). ## Competitive Advantages - **Integrated AI‑Driven Suite**: Combines hardware (dashcams, IoT sensors) with software in a single platform, offering a unified view of fleet operations. - **Scale and Brand Trust**: Serving over 100,000 companies, with a strong industry reputation and multiple workplace awards. - **Remote‑First Culture**: Attracts top global talent by offering a flexible work model supported by robust perks and development programs. ## Strategic Focus - Deepening AI capabilities across all products to improve safety, efficiency, and cost control. - Expanding global footprint through ten office locations and a remote‑first hiring approach. - Continuous investment in employee growth and diversity initiatives to sustain innovation. ## Why Work Here - **Flexibility**: Fully remote, hybrid, or in‑office options with a work‑from‑home stipend. Offices in San Francisco, Nashville, Buffalo, Vancouver, London, Mexico City, Taipei, Lahore, Islamabad, and Bengaluru [gomotive.com](https://gomotive.com/company/careers/). - **Benefits**: Competitive salaries, health/vision/dental insurance, mental health support, generous PTO, enhanced parental leave, retirement plan, and referral bonuses [gomotive.com](https://gomotive.com/company/careers/). - **Development**: Leader Academy, Engineering Academy, transparent career paths, quarterly mentorship meetups, and inclusive leader training [gomotive.com](https://gomotive.com/company/careers/). - **Culture**: Employee resource groups (AAPI, Keep Parenting, Melanin, MoPride, Women, DNA, Veterans), diversity‑focused recruiting events, and a supportive, inclusive environment where 96% of employees feel they have supportive working relationships [gomotive.com](https://gomotive.com/company/careers/). ## Sources 1. [gomotive.com – Careers page](https://gomotive.com/company/careers/) 2. [gomotive.com – Company page](https://gomotive.com/company/) 3. [gomotive.com – Homepage](https://gomotive.com/) 4. [gomotive.com – Job openings](https://gomotive.com/company/careers/jobs/) 5. 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