--- title: 'Technical Account Manager - TAM at rctsglobal.com' canonical: 'https://feeny.ai/job/technical-account-manager-tam-rctsglobal-com-guadalajara-6nt4d8r6fypb' type: 'job' last_seen: '2026-10-28' --- # Technical Account Manager - TAM at rctsglobal.com - **Company:** rctsglobal.com - **Location:** Guadalajara, Mexico - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2025-08-07 - **Last confirmed live:** 2026-10-28 - **Apply:** https://jobs.gem.com/rctsglobal-com/am9icG9zdDqT2bisJplvH7A0Wui-9dJI ## Job description The TAM is critical to our ongoing success with our customers and the customer must feel that we are an extension of their team. The primary role is to delight and retain existing customers going into renewals. The TAM leads customer success initiatives, keeps the company focused on customer outcomes through ongoing collection and analysis of data and feedback, and turns this into onboarding and retention strategies as well as informing the product roadmap. The TAM is involved in all aspects of support, account management, onboarding, and training. Primary responsibilities include: Understand customer outcomes by regularly communicating with customers and analyzing available metrics. Represent the voice of the customer to provide input into the core product, marketing, and sales process. Serve as the primary contact after initial onboarding, including ongoing training of platform end users, as well as the escalation point for post-launch support. Communicate new releases and product enhancements with customers. Collaborate with the engineering and development team for ongoing configuration of the platform as per customers’ requirements and troubleshoot technical issues raised by customers. Gauge customers’ levels of engagement with the company and product and provide feedback to the other teams regarding product and service improvements. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Provide customer support and data validation services as needed to support company goals. ## About rctsglobal.com ## Company Overview - **One-liner**: RC Talent Solutions is a specialized technology recruiting firm that connects high-growth startups and enterprises with pre-qualified IT and engineering talent globally. - **Entity Type**: Private (Bootstrapped) - **Headquarters**: United States (specific city not publicly listed) - **Founded**: 2022 - **Founders**: Chris Woods ## Core Business - Primary industry/industries: IT Staffing & Recruiting, Technical Talent Solutions - Target customers: B2B — VC-backed startups, hyper-growth scale-ups, established enterprises, and global brands building tech teams - Mission or purpose statement: To match the right people with the right roles — not just resumes with requirements — by building relationships over two decades of industry experience ## Products & Services - **Direct Hire Placement**: Full-time permanent placement of software engineers, cloud/DevOps experts, data scientists, product managers, and technical leaders - **Contract-to-Hire**: Temp-to-perm staffing for engineering and GTM roles - **Contract Placements**: Short-term and long-term contract staffing for specialized tech projects - **Executive/Leadership Search**: Fractional and full-time recruiting for CTO, VP Engineering, and other senior technical leadership roles - **EOR Solutions**: Employer of Record support for global hiring (nearshore/offshore) ## Market Standing - **Valuation**: Not disclosed (estimated $273,776 based on industry averages per Prospeo) - **Key Metric**: Annual Revenue ~$85,555 (per Prospeo estimate) - **Notable Investors/Partners**: Bootstrapped — no external funding raised; works with VC-backed startups including Cinch, Royal Engineering, Graphite, Mango Voice, and others - **Growth Signals**: - Expanding remote workforce with 19-36 open roles tracked across platforms (July 2025-2026) - Staffing clients across North America, Europe, and Asia-Pacific (including Philippines) - 1-10 employees on payroll, while managing placements for companies with 11-50+ person teams ## Competitive Advantages - **Deep Vertical Expertise**: 20+ years of founder experience focused exclusively on tech roles — software engineering, AI/ML, cloud, DevOps, and data science — not generalist staffing - **Speed + Quality**: Pre-qualified, vetted talent delivered without the typical "resume dump" approach; consultative matching based on technical fit and culture - **Global Reach**: Supports clients from Silicon Valley to Berlin, with nearshore/offshore capabilities in the Philippines and beyond - **Candidate-First Philosophy**: Focus on long-term retention by understanding candidates’ goals and career paths, not just filling a seat ## Strategic Focus - Scaling boutique recruiting services to serve more high-growth, VC-backed startups in need of specialized engineering and product talent - Expanding remote-first hiring solutions and EOR capabilities for global teams - Deepening expertise in AI/ML, fintech, and developer tooling verticals - Building long-term partnerships rather than transactional one-off placements ## Why Work Here - **Remote-first culture**: All current open roles (19 as of July 2026) are fully remote — across the US and globally (Philippines, etc.) - **Boutique environment**: Small team (~1-10 employees) means high autonomy, direct impact, and close mentorship from an experienced founder - **Diverse client exposure**: Work alongside VC-backed startups, enterprise teams, and global brands across SaaS, fintech, AI, and dev tools — gaining broad industry exposure - **Candidate-focused ethos**: The company prides itself on a collaborative, relationship-driven approach that values people over metrics - **Flexibility**: Contract, contract-to-hire, and full-time engagements available for candidates ## Sources 1. [rctsglobal.com](https://rctsglobal.com/) 2. [LinkedIn - RC Talent Solutions](https://www.linkedin.com/company/rctsglobal) 3. [Prospeo Company Profile](https://prospeo.io/c/rc-talent-solutions) 4. [RemoteFront - RCTS Global Remote Jobs](https://www.remotefront.com/companies/RCTS%20Global) 5. [HireNata - Rctsglobal Com Jobs](https://hirenata.com/companies/stapply-source-gem-rctsglobal-com-a5c6c470d5) ## Other roles at rctsglobal.com - [Cinch - Analytics Engineer](https://feeny.ai/job/cinch-analytics-engineer-rctsglobal-com-remote-zm5kgh55j8ph) - [Cinch - Marketing Attribution Analyst](https://feeny.ai/job/cinch-marketing-attribution-analyst-rctsglobal-com-remote-d1gqfx1qk518) - [Royal Engineering - Mechanical Designer - Revit](https://feeny.ai/job/royal-engineering-mechanical-designer-revit-rctsglobal-com-india-x73s24cjx798) — India - [Cinch - Frontend Engineer](https://feeny.ai/job/cinch-frontend-engineer-rctsglobal-com-remote-kfckbwp7n5jp) - [Church - Quantitative Researchers](https://feeny.ai/job/church-quantitative-researchers-rctsglobal-com-boston-pwc0fv1g88ze) — Boston, MA - [Waieve](https://feeny.ai/job/waieve-rctsglobal-com-philippines-p80vmz6b57sm) — Philippines - [Growth Marketer - SEM (Copy)](https://feeny.ai/job/growth-marketer-sem-copy-rctsglobal-com-fort-worth-9q4g5vsp974e) — Fort Worth, TX - [VacationRenter - Full Stack Engineer (Copy)](https://feeny.ai/job/vacationrenter-full-stack-engineer-copy-rctsglobal-com-dallas-ef7chjwgkjvh) — Dallas, TX - [Graphite - Implementation Manager / PM (Copy)](https://feeny.ai/job/graphite-implementation-manager-pm-copy-rctsglobal-com-guadalajara-cy8xw2epc8z0) — Guadalajara, Mexico - [Cinch - DBA](https://feeny.ai/job/cinch-dba-rctsglobal-com-remote-za70xnqsx8x0)