---
title: 'Technical Account Manager - US at voize'
canonical: 'https://feeny.ai/job/technical-account-manager-us-voize-new-york-wac94px6hhc9'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Account Manager - US at voize

- **Company:** voize
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/voize/b82045ef-2867-4e86-8ea2-4960f3f53d6f

## Job description

🎤 WHY VOIZE? BECAUSE WE'RE MORE THAN JUST A JOB!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!

💡 YOUR MISSION: BE THE TECHNICAL BACKBONE OF OUR US LAUNCH

As our Founding Technical Account Manager (US), you are the first dedicated customer-facing technical hire for the US market - and the single clear technical owner for our first US customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement.

This is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solutions Engineering - solving hands-on today, and building the playbooks, documentation, and processes that a whole US technical operations team will run on tomorrow. You'll work side by side with our Founding Onboarding & Customer Success Manager to make voize's first US customers wildly successful - and referenceable.

🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE

- Own technical planning and setup end-to-end for new US customers and rollouts - from the first technical scoping call through go-live and steady-state usage
- Own inbound customer & technical support for the US market: every US support request has a clear owner - you triage, troubleshoot, resolve, or escalate within agreed response expectations
- Diagnose ambiguous issues hands-on across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way
- Build the US playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future US hires will ramp on
- Be the technical voice of the US customer: categorize escalations and recurring blockers and feed them back into Product & Engineering
- Coordinate across time zones: work with our European Support, Solutions Engineering, and Product teams to build global standards while localizing playbooks to fit the US market
- Turn learnings into leverage: identify the most common technical blockers in the US market and translate them into better processes, documentation, and product feedback

🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE

- Several years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health-tech, or another operationally complex environment
- Hands-on technical troubleshooting skills: you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you
- Founding-role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked
- Excellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report
- Structured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving
- Based remote in the US, with authorization to work in the United States - and willing to travel to customers when a rollout or escalation needs you on-site

## Nice to have (but not required)

- Experience in healthcare, senior care, or another regulated industry

🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE

- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
- We foster an open, collaborative culture with regular team events from our New York Hub.
- Become a co-creator of our success with stock options
- Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.

## ✨ READY TO TALK? APPLY NOW! 🚀

We look forward to your application and can't wait to meet you - no matter who you are or what background you have! We will be reviewing applications from August 1st and schedule interviews from then onwards.

## About voize

## Company Overview
- **One-liner**: voize builds an AI companion for nurses that converts spoken notes into structured documentation, synced in real time to Electronic Health Records (EHRs), giving caregivers back up to 30% of their time per shift.
- **Entity Type**: Private (funded: Series A, Winter 2022 Y Combinator batch)
- **Headquarters**: Berlin, Germany
- **Founded**: 2020
- **Founders**: Fabio Schmidberger (CEO), Marcel Schmidberger (COO), Erik Ziegler (CTO)

## Core Business
- **Primary industry/industries**: Healthcare IT, AI-powered clinical documentation, skilled nursing and elder care
- **Target customers**: B2B – skilled nursing facilities, long-term care homes, and other healthcare providers employing frontline nurses
- **Mission or purpose statement**: “Give time back to those who care” – eliminate administrative burden so nurses can focus on people, not paperwork.

## Products & Services
- **[AI Companion for Nurses]**: A voice-based AI solution that runs locally on smartphones (no constant internet connection required). It listens as nurses speak during care, automatically structures and categorizes notes, and syncs them in real time to existing EHR systems. Designed for point-of-care documentation with offline capabilities.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding – $50M Series A (announced November 2025)
- **Notable Investors/Partners**: Balderton Capital (lead), HV Capital, Redalpine, Y Combinator (Winter 2022). Primary YC Partner: Nicolas Dessaigne.
- **Growth Signals**: 180,000+ nurses use voize; 1,100+ care facilities in Germany and Austria; 200M+ documented entries; 27% reduction in documentation time per shift; 9% more time on patient care; 15% reduction in staff turnover; care homes feature voize in job ads to attract nurses. The company is expanding into the US market.

## Competitive Advantages
- **Purpose-built for nursing** – developed in-house over tens of thousands of hours in care homes, not a generic AI repurposed for healthcare.
- **Offline-first architecture** – runs locally on smartphones, ensuring high data protection and continuous operation even when Wi-Fi fails, a first in healthcare AI.
- **Language & dialect support** – understands complex medical language, regional dialects, and non-native speakers, empowering diverse care teams.
- **Deep EHR integration** – bi-directional sync with all major EHRs for skilled nursing and long-term care, fitting naturally into existing workflows.

## Strategic Focus
- **European expansion and US market entry** – the $50M Series A will accelerate geographic growth and product development.
- **Expanding beyond documentation** – the AI companion will eventually cover all administrative workflows for frontline workers, starting with nursing.
- **Deepening integration with care facilities** – proven impact on nurse satisfaction and retention makes voize a tool that helps facilities attract and retain staff.

## Why Work Here
- **Culture & values**: Humans First, Aim for Epic, Act with Urgency, Care Always, Own the Outcome, Turn Complexity into Clarity. Emphasis on cross-functional collaboration, empathy, and making a real difference in healthcare.
- **Work policy**: Flexible work arrangements and remote-friendly policies – work from the Berlin office or from home, with the option to work from different EU countries.
- **Perks**: 30 vacation days + birthday off, Urban Sports Club membership, and a team that prioritizes connection and celebration alongside meaningful work.
- **Engineering culture**: “We make the complex simple” – the engineering team works on cutting-edge AI models, speech recognition, and offline mobile tech. High autonomy, iterative experimentation, and focus on results.

## Sources
1. [voize.ai – About](https://www.voize.ai/us/about)
2. [voize.ai – Careers](https://www.voize.ai/us/careers)
3. [voize.ai – Product](https://www.voize.ai/us)
4. [Y Combinator – voize](https://www.ycombinator.com/companies/voize)
5. [Tech.eu – voize lands $50M](https://tech.eu/2025/11/17/voize-lands-50m-to-bring-ai-where-its-needed-most-the-nursing-frontline/)

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