--- title: 'Technical Account Manager at Vonage' canonical: 'https://feeny.ai/job/technical-account-manager-vonage-madrid-7w3den3kavja' type: 'job' last_seen: '2026-09-23' --- # Technical Account Manager at Vonage - **Company:** Vonage - **Location:** Madrid, Spain - **Posted:** 2026-09-17 - **Last confirmed live:** 2026-09-23 - **Apply:** https://job-boards.greenhouse.io/vonage/jobs/8816790002 ## Job description Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. Vonage API solutions empower organizations to build their custom omnichannel communications structure, reaching and engaging customers on their preferred schedule and channel, including voice, video, and messaging. ## Why this role matters We are looking for a seasoned, customer-obsessed Senior Customer Success Manager to own and grow a portfolio of strategic enterprise accounts across our communications API suite. You will serve as a trusted advisor deeply embedded in your customers' business and technical strategies, working with stakeholders from developer teams to C-suite executives to drive platform adoption, long-term value, and revenue growth. ## Your key responsibilities - Build and maintain multi-threaded relationships with stakeholders at all levels, from technical teams to senior leadership, acting as a strategic partner and trusted advisor. - Lead the development of outcome-driven success plans aligned to each customer's business objectives; proactively identify and mitigate risks to customer health. - Drive adoption and ROI across Vonage's API portfolio (SMS, WhatsApp, RCS, Voice, Video, and Verify) and champion expansion opportunities. - Act as the voice of the customer within Vonage, partnering with Support, Product, and Engineering to resolve complex challenges and lead escalation management. - Own the renewal process end-to-end, forecasting accurately and executing strategies to maximize retention and net revenue retention (NRR); identify upsell and cross-sell opportunities in partnership with Sales. - Design and deliver tailored enablement programs; serve as a mentor for junior CSMs. - Synthesize customer feedback into actionable recommendations for Product and Engineering, and represent customer needs in roadmap discussions. ## What you'll bring Required: - Fluency in English and German is a must. - 8+ years in Customer Success, Technical Account Management, or a similar strategic customer-facing role within a SaaS/CPaaS or technology company, with a track record of managing complex enterprise accounts. - Hands-on familiarity with CPaaS products: messaging APIs (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video, and Authentication/Verify; strong understanding of REST APIs, webhooks, and SDKs. - Exceptional verbal and written communication skills, able to translate technical concepts for business audiences and vice versa. - Proven ability to navigate complex, multi-stakeholder environments and drive alignment across competing priorities. - Data-driven approach: proficient in analyzing customer health scores, usage data, and engagement metrics; comfortable with CRM/CS platforms such as Salesforce or Gainsight. - Availability for regional travel (<5% of time) and flexibility to work outside regular business hours when needed (~10% of time). Experience we consider a plus: - Prior experience with global CPaaS providers (e.g., Vonage, Twilio, Sinch, MessageBird) or enterprise-scale integrations/high-volume traffic platforms. - Experience with conversational AI, chatbot platforms or omnichannel engagement strategies. - Familiarity with VoIP, SIP or WebRTC protocols. ## How you'll benefit - Be part of a cutting-edge technology company driving digital transformation at a global scale. - Work with a talented, passionate team dedicated to delivering exceptional customer outcomes. - Competitive salary, benefits, and meaningful career growth opportunities. - Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our [Privacy Notice](https://www.vonage.com/legal/careers-privacy-notice/). Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. ## About Vonage ## Company Overview - **One-liner**: Vonage provides a cloud-based communications platform offering unified communications, contact centers, and programmable APIs for businesses and developers. - **Entity Type**: Private (Acquired by Ericsson in 2022) - **Headquarters**: Holmdel, New Jersey, USA - **Founded**: 2001 - **Founders**: Jeff Pulver, Craig Walker, and other co-founders ## Core Business - **Primary industry**: Cloud communications, Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS) - **Target customers**: B2B – enterprises, SMBs, developers - **Mission statement**: Accelerate the world’s ability to connect ## Products & Services - **[Vonage Communications Platform (VCP)]**: Fully programmable platform integrating Video, Voice, Chat, Messaging, and Verification into existing workflows. - **[Vonage Business Communications]**: Cloud-based unified communications solution for businesses (phone, messaging, video meetings). - **[Vonage Contact Center]**: AI-powered contact center solution for customer service and engagement. - **[Vonage APIs]**: Developer-friendly APIs for voice, SMS, video, and verification (built on the same platform). ## Market Standing - **Valuation/Market Cap**: Acquired by Ericsson for $6.2 billion in 2022. Current valuation not publicly disclosed (subsidiary). - **Key Metrics**: - Over 2,000 employees - Over 1.6 million registered developers - 236 US patents (71 patents in other countries) - 25 billion minutes and messages terminated yearly - Serves over 100,000 businesses worldwide (source: [vonage.com](https://www.vonage.com/about-us/)) - **Notable Investors/Partners**: Parent company – Ericsson; integration with Ericsson’s network APIs and 5G strategy. - **Growth Signals**: Continued expansion of programmable communications portfolio; growing developer community (1.6M+ registered); global office presence in US, Europe, and Asia. ## Competitive Advantages - **Only provider combining UCaaS, CCaaS, and CPaaS on a single, fully programmable platform** – unmatched flexibility for customers to choose applications, APIs, or both. - **Strong developer ecosystem** with over 1.6 million registered developers and extensive API documentation. - **Patented technology** and deep expertise in real-time communications (Voice, Video, Messaging). - **Global reach** with offices across US, Europe, and Asia and a hybrid/remote workforce. ## Strategic Focus - Integration with Ericsson’s 5G and network API strategy to enable next-generation communications. - Continued innovation in AI-powered contact centers, conversational experiences, and cloud-native communications. - Expanding self-service capabilities and developer tools to accelerate time-to-market for enterprise customers. ## Why Work Here - **Hybrid & remote-first culture**: “The majority of our roles are flexible… powered by our own Vonage solutions” (source: [vonage.com/careers](https://www.vonage.com/careers/)). Core office hubs available globally. - **Award-winning culture** (“The Vonage Way”) built on values: Accountability, Collaboration, Trust, Excellence. - **Strong DE&I commitment**: Employee Resource Groups (e.g., Women of Vonage, V+ Pride, The Black Experience, Wellness & Mental Health); inclusive hiring and development practices. - **Benefits**: Medical/Dental/Vision, Health Savings Account, tuition reimbursement, paid time off, maternity/paternity leave, auto/home/pet insurance, retirement plan, legal plan, and paid volunteering days. - **Learning & development**: Enriching opportunities to grow in career; encouragement of diverse perspectives. - **Global community**: Over 2,000 employees across 16+ countries with a focus on collaboration and innovation. ## Sources 1. [vonage.com - About Us](https://www.vonage.com/about-us/) 2. [vonage.com - Life at Vonage](https://www.vonage.com/careers/life-at-vonage/) 3. [vonage.com - Careers](https://www.vonage.com/careers/) 4. [vonage.com - Homepage](https://www.vonage.com/) 5. 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