---
title: 'Technical Account Manager at Wunderkind'
canonical: 'https://feeny.ai/job/technical-account-manager-wunderkind-remote-zmdts347m5fc'
type: 'job'
last_seen: '2026-10-30'
---

# Technical Account Manager at Wunderkind

- **Company:** Wunderkind
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-30
- **Apply:** https://www.wunderkind.co/careers/?gh_jid=8334788

## Job description

## About the role

Wunderkind is hiring a Technical Account Manager for the Delivery team in Existing Business. You'll be the post-sale technical expert for our live US and EMEA clients: diagnosing tracking and data issues, auditing performance, and scoping technical asks for the right team. CSMs own the client relationship and renewal; you own the technical answer.

You'll work alongside a second Technical Account Manager and partner closely with CSMs, Implementation Managers, Professional Services Engineering and Product.

## What you'll do

- Investigate live issues such as conversion integrity, revenue drops and tracking gaps, and drive them to a root cause and fix.
- Debug the Wunderkind WebSDK within data layers, GTM, Adobe Launch and Shopify using browser dev tools.
- Reconcile GA4 and Wunderkind attribution, and run conversion and capture-rate analysis that CSMs can take into renewal conversations.
- Run end-to-end performance audits of client setups and deliver clear recommendations.
- Set up and validate data transfers (SFTP, cloud buckets, APIs), including suppression and subscriber feeds.
- Advise clients on consent and CMP setup, such as OneTrust, so identity and consent flow correctly into their system of record and Wunderkind tags fire properly.
- Scope technical asks and product prerequisites into clear specs for Professional Services Engineering.
- Decide whether an issue is a client fix, an engineering fix or a product request, and route it with the right context.
- Share feature requests and bugs with Product based on patterns you see across accounts.
- Build playbooks, documentation and AI-assisted tools that make common investigations faster.
- Develop and exhibit technical subject matter expertise for Wunderkind, including implementation, integrations, architecture, security, compliance, deliverability, and product roadmap, becoming the trusted advisor of our clients' technical stakeholders

## What you'll bring

- 3+ years in a post-sale technical role at a SaaS or martech company, such as technical account management, solutions engineering, support escalations or implementation.
- Hands-on web tracking debugging: browser dev tools, data layers, GTM, Adobe Launch and Shopify.
- Working knowledge of major ESPs (Klaviyo, Salesforce Marketing Cloud, Braze, Bloomreach, Sailthru) and how signals & API connections work within them.
- Comfort with SFTP, cloud buckets, REST APIs and JSON, plus file mapping and validation.
- Attribution and conversion analytics, including why GA4 and a vendor platform report different numbers.
- Strong client-facing writing. You can explain a root cause to a marketer and a fix to an engineer.
- The ability to manage many accounts at once and keep clients and internal teams updated.

## Nice to have

- Mobile SDK experience (iOS, Android).
- Privacy and CMP knowledge, such as OneTrust, GDPR and CCPA.
- Light SQL or scripting (Python, JavaScript).
- Experience building AI-assisted tools or workflows.

What success looks like

- Live issues are diagnosed quickly, with a clear root cause and owner.
- CSMs go into renewals with credible technical answers and audit findings.
- Common investigations become repeatable through documentation and tooling.

The base salary range for this role is $115,000.00 to $140,000.00. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

## About Wunderkind

## Company Overview
- **One-liner**: Wunderkind is an AI-powered performance marketing platform that uses identity resolution and real-time intent to automate personalized messaging and drive guaranteed revenue for brands.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, NY, USA
- **Founded**: 2010
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Performance marketing, AI-driven marketing, identity resolution, digital advertising
- **Target customers**: B2B – primarily mid-market to enterprise e-commerce, retail, and travel brands (e.g., Harley-Davidson, Kurt Geiger, AAA, True Botanicals)
- **Mission**: To scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. [wunderkind.co](https://www.wunderkind.co/about)

## Products & Services
- **Autonomous Marketing Platform (AMP)**: An AI-decisioning engine that uses identity resolution and real-time behavioral data to trigger personalized messages across email, SMS, onsite, and paid media. Integrates via SDKs, APIs, or existing ESPs/CDPs.
- **Wunderkind Identity Network**: A proprietary identity graph recognizing over 9 billion devices and observing 2 trillion digital events annually, enabling brands to identify anonymous traffic without relying on third-party cookies.
- **Wunderkind AI Decisioning Engine**: Agentic AI that learns and optimizes messaging in real-time based on individual consumer behavior.
- **Wunderkind Analytics**: Real-time performance dashboards (launched March 2025) for measuring campaign impact and ROI.
- **Wunderkind AI Experiences** (2025): Agentic messaging capabilities for smarter customer engagement.
- **Deployment Models**: Self-Service (plug into existing martech stack), Fully Managed (Wunderkind handles strategy/creative/optimization), or Hybrid partnership.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metrics**:
  - Annual Revenue: $140M (as of 2026) [linkedin.com](https://www.linkedin.com/company/bewunderkind)
  - Total Funding: $151.85M across 8 rounds
  - Client-attributable revenue: Over $5 billion annually
  - Client base: 700+ brands (e.g., Harley-Davidson, Shinesty, Quad Lock)
- **Notable Investors**: Battery Ventures (led Series B in 2018), Silicon Valley Bank, Contour Venture Partners, Justin Yoshimura. Also acquired SmarterHQ (2020), Augur (2017), GoChime (2016).
- **Growth Signals**:
  - Revenue scale of $140M with proven ROI guarantees.
  - Recent product launches: AI Experiences, Shopify integration (Aug 2025), Build Framework for developers (Jun 2025), and partnerships with Braze and Bloomreach.
  - Global presence: Operations in 10 countries including UK, Canada, India, Australia, Norway.
  - Headcount: 397 employees (-21.4% YoY, indicating restructuring or contraction).

## Competitive Advantages
- **Largest identity network for marketers**: Proprietary graph tracking 9B+ devices and 2T+ digital events, providing higher match rates than typical ESPs/CDPs.
- **Revenue guarantee**: Wunderkind contractually guarantees a lift in revenue for clients, positioning itself as a top 1-3 revenue channel in client analytics.
- **Privacy-first, cookie-independent**: Works entirely with first-party data and consent; compliant with GDPR, CCPA, CPRA, ISO 27001, SOC 2 Type 2.
- **Seamless integration**: Does not require replatforming; plugs into existing marketing stacks (ESPs, CDPs, etc.).
- **Agentic AI decisioning**: Real-time optimization that adapts to individual behavior without manual rules.

## Strategic Focus
- **Expand AI agentic capabilities**: Continued investment in autonomous decisioning and real-time personalization (e.g., AI Experiences).
- **Platform partnerships**: Deepening integrations with Braze, Bloomreach, Shopify to reach more merchants.
- **International growth**: Building presence in UK, Australia, and other markets with dedicated country managers.
- **Developer ecosystem**: Launching “Build” framework to attract developer-led integrations.
- **Privacy compliance as differentiator**: Emphasizing consent-based marketing as third-party cookies decline.

## Why Work Here
- **Compensation & equity**: Company equity, employee stock purchase plan, performance bonuses. [builtin.com](https://builtin.com/company/wunderkind)
- **Benefits**: Dental, health, vision insurance; FSA; generous parental leave; family medical leave; commuter benefits; pet-friendly offices; free snacks/drinks. [builtin.com](https://builtin.com/company/wunderkind)
- **Work arrangement**: On-site/hybrid with physical offices in NYC (HQ), Indianapolis, London, and Sydney. Typical time on-site not specified, but roles appear office-centric with flexibility.
- **Learning & culture**: Offers apprenticeship programs, job training, and conferences. The careers page describes a “two-way street” interviewing process and emphasis on mutual discovery of values and goals. [wunderkind.co](https://www.wunderkind.co/careers)
- **Engineering culture**: Strong technical stack (Kubernetes, Python, React, Spark, Kafka, Google Cloud, etc.). Teams include ML engineers, data engineers, and product managers.
- **Caution**: Employer rating of 2.3/5 from 422 reviews on LinkedIn (work-life 2.6, culture 2.1, career 2.0) suggests employee satisfaction challenges, potentially linked to recent headcount reductions. [linkedin.com](https://www.linkedin.com/company/bewunderkind)

## Sources
1. [wunderkind.co - Homepage](https://www.wunderkind.co/)
2. [wunderkind.co - About](https://www.wunderkind.co/about)
3. [wunderkind.co - Careers](https://www.wunderkind.co/careers)
4. [linkedin.com - Wunderkind Company Page](https://www.linkedin.com/company/bewunderkind)
5. [builtin.com - Wunderkind Profile](https://builtin.com/company/wunderkind)

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