--- title: 'Technical Account Manager at Zafran Security' canonical: 'https://feeny.ai/job/technical-account-manager-zafran-security-united-states-bqqbchqws21p' type: 'job' last_seen: '2026-10-14' --- # Technical Account Manager at Zafran Security - **Company:** Zafran Security - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.ashbyhq.com/zafran-security/c0e29a3e-a9e6-40c5-8602-8c79d1d1982e/application **Skills:** Jira, Salesforce, Zendesk, Notion, Technical troubleshooting, API understanding, REST APIs, Browser debugging, Log analysis, Lightweight scripting > The Technical Account Manager serves as the primary guide for customers, leading the post-sale journey from onboarding to success. This role involves building trust, troubleshooting complex technical scenarios, and advocating for customer needs to drive product adoption and satisfaction. ## Job description Description As a Technical Account Manager at Zafran, you’ll be the trusted guide helping our customers unlock the full value of our platform. You’ll lead the post-sale journey, from smooth onboarding to measurable success, building deep relationships and tackling tough problems with clarity and empathy. Think of yourself as the connective tissue between customers and our product, someone who thrives at the intersection of technical problem-solving, proactive communication, and customer advocacy. You’ll become a go-to expert on how Zafran helps security teams slash noise, surface real risks, and take action—fast. About Zafran: Our Mission: To stop the exploitations of vulnerabilities, everywhere. What makes us different: In a world where AI-enabled attackers weaponize vulnerabilities within minutes, the old scan-and-patch-everything model no longer holds. Zafran's Exposure Graph continuously maps every vulnerability across your hybrid environment, chains exploitability through real attack paths and proves 90% of "critical" vulnerabilities can't actually reach you. It then neutralizes the real 10% using your compensating controls and safely remediates only where it matters. ​​Who’s behind us: Zafran is backed by Menlo Ventures, Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations. We’re serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way! What you will do: - Build trust from day one and be the face of Zafran throughout the customer lifecycle - Lead onboarding and ensure a fast, confident path to value - Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes - Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments - Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most - Advocate for your customers internally and turn their needs into impact - Celebrate customer success and turn champions into advocates - Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit ## Requirements - 4+ years in a customer-facing role with strong technical exposure - Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language - A knack for turning complex workflows into simple, actionable plans - Empathy, curiosity, and a bias for doing right by the customer - Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar - Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder Experience with the following is a plus: - Have run customer trainings, hosted webinars, or created documentation people actually use - Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise - Are energized by a company culture where curiosity, speed, and GIFs can all thrive At Zafran, people matter! We provide a robust benefits program that includes flexible PTO, health insurance plans (medical, dental, vision), a monthly stipend for phone and internet, 401k, flexible spending account, and a home office stipend when joining! We also provide access to frontier AI models, including Claude, so every employee can work smarter, move faster, and build an AI-first career from day one. At Zafran, we’re proud to be an equal opportunity employer. We believe the best teams are built by people who think differently, come from all kinds of backgrounds, and aren’t afraid to challenge the status quo. We welcome everyone across race, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, and veteran status, because what matters most is what you bring to the table. If you’re curious, fun, and someone who gets things done, we’d love to meet you ## About Zafran Security ## Company Overview - **One-liner**: Zafran Security provides an AI-native Threat Exposure Management platform that unifies vulnerability data, assesses exploitability in context, and automates mitigation and remediation using existing security controls. - **Entity Type**: Private (Series C) - **Headquarters**: New York, New York, United States [linkedin.com] - **Founded**: 2023 (inferred from initial seed funding in early 2024) [linkedin.com] - **Founders**: Sanaz Yashar (CEO) and Ben Seri (CTO) [zafran.io/about] ## Core Business - **Primary industry**: Cybersecurity (vulnerability / exposure management) - **Target customers**: Enterprise security teams (Fortune 500 and high-growth companies) [zafran.io/platform] - **Mission or purpose statement**: “Proactively stop the exploitation of vulnerabilities, everywhere.” [zafran.io/about] ## Products & Services - **Zafran Threat Exposure Management Platform** (SaaS / agentic): End-to-end platform that unifies findings across cloud, on-prem, and AppSec; assesses risk using runtime presence, reachability, exploitability, asset criticality, and existing controls; enables proactive exposure hunting; provides mitigation guidance that leverages compensating controls; and automates remediation via RemOps (generative AI‑powered remediation operations). [zafran.io/platform] - **Zafran Detector** (released Aug 2025): Continuous vulnerability discovery tool that supplements existing scanners. [linkedin.com] - **Agentic Remediation™**: AI agents that research CVE conditions, validate exploitability on live assets, generate remediation scripts, and maintain human oversight with approval workflows. [zafran.io/platform] ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding of $105.5M as of December 2025. Breakdown: Seed $5.5M (Mar 2024), Series B $40M (Sep 2024, led by Sequoia Capital and Cyberstarts), Series C $60M (Dec 2025, led by Menlo Ventures). [linkedin.com] - **Notable Investors/Partners**: Sequoia Capital (Doug Leone on board), Cyberstarts (Lior Simon on board), Menlo Ventures (Rama Sekhar on board), Amex Ventures (strategic investor in 2026). Included in Microsoft for Startups Pegasus Program. [zafran.io/about, linkedin.com] - **Growth Signals**: 132 employees (51% YoY growth, +58 people); 30 open positions as of mid‑2026; monthly job postings up 57.9% YoY; expansion across US, Israel, Germany, and UK. [linkedin.com] ## Competitive Advantages - **AI-native, context-aware analysis**: Applies each customer’s unique asset criticality, runtime presence, and existing control stack to determine which vulnerabilities are truly exploitable – eliminating up to 90% of critical false positives. [zafran.io/platform] - **Leverages existing defenses**: Rather than demanding new agents or patch‑only fixes, Zafran maps exposures to compensating controls and provides step‑by‑step mitigation guidance, shrinking exposure windows before patching begins. [zafran.io/platform] - **Closed‑loop automation**: Agentic Remediation and RemOps reduce manual triage, consolidate overlapping CVEs into single remediation actions, and route work automatically via ticketing integrations. [zafran.io/platform] - **Founding team with breach‑response experience**: Co‑founders directly investigated breaches resulting from known vulnerabilities, giving the product a practitioner‑driven design. [zafran.io/about] ## Strategic Focus - **Scale the platform’s adoption among large enterprises** (Fortune 500) and expand the partner ecosystem. - **Continue product innovation** – recent launches include the Zafran Detector and RemOps; ongoing development of agentic capabilities. - **Global talent acquisition** – aggressive hiring across engineering, sales, and customer success to support 50%+ headcount growth. ## Why Work Here - **Culture**: Founded by cybersecurity practitioners who understand the pain of manual vulnerability management. Emphasis on “clarity and speed” and building solutions that make defenders more effective. [zafran.io/about] - **Work model**: Hybrid – offices in New York, Tel Aviv (Israel), and presence in Germany and the UK. Remote options for certain roles (e.g., Channel Manager listed as Remote – CST). [linkedin.com, zafran.io/careers] - **Notable perks / engineering culture**: High ratio of technical staff (40% of known department breakdown); talent drawn from top security companies (Palo Alto Networks, Tenable, Armis, Microsoft). The company values “customer” focus and “building” as core principles. [linkedin.com] - **Growth opportunity**: Joining at a Series C stage with proven product‑market fit and a clear path to scale – an ideal time for impact. ## Sources 1. [zafran.io](https://www.zafran.io/) 2. [zafran.io/about](https://www.zafran.io/about) 3. [zafran.io/platform](https://www.zafran.io/platform) 4. [zafran.io/careers](https://www.zafran.io/careers) 5. 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