---
title: 'Technical Account Manager at Zowie'
canonical: 'https://feeny.ai/job/technical-account-manager-zowie-warsaw-9kgfd3gtyjen'
type: 'job'
last_seen: '2026-10-17'
---

# Technical Account Manager at Zowie

- **Company:** Zowie
- **Location:** Warsaw, Poland
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/zowie/d4ef48f8-4eef-4713-a888-70c75987b3b1

## Job description

About Zowie: At Zowie, we build AI agents that handle millions of real conversations every month, for brands like InPost, Empik, Decathlon, and Allianz. They track packages, sort out claims, and actually resolve the issues people bring them. We're changing how people interact with brands. At scale.

About the role: With strong product traction among enterprise brands, we’re now looking for Technical Account Managers to join our team and become experts in AI product adoption. It’s an amazing opportunity for people who are passionate about technology and love translating it into business impact. Companies come to us with goals that they want to reach with customer-facing AI. Getting there is a puzzle made of their systems, processes, customers, and our platform. As a TAM, you're the one who solves it: you work out the approach, build it in our platform with our AI tooling (which you also contribute to), test it with the client, and see the benefits show up in their results. Curious about the tech you’d be working with? Check out our tutorials [here](http://docs.zowie.ai/docs/onboarding-tutorials-to-ai-agent) (our product has progressed a lot since they were recorded, but they'll give you solid context about how it works). Intrigued? Reach out and let’s chat!

What you'll do:

- Become an expert in building and customizing AI Agents to deliver transformative customer experiences.
- Bridge business needs and technology by diving into customer processes, identifying improvements, and translating them into technical solutions.
- Handle advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and custom implementations.
- Act as the ultimate advisor and ambassador, building strong relationships with champions and stakeholders to maximize platform adoption and business value.
- Work hand-in-hand with AI - both on the production Agents, and in your own workflow where you automate repeatable processes, and build tooling.
- Collaborate with a Solutions Architect (on the technical side) and Account Directors (who take care of the portfolio revenue) to plan and manage the success of your clients across the entire post-sale journey.
- Collaborate with internal teams as a customer advocate, while influencing product roadmaps.

Ideally, you'll bring with you:

- Passion for technology and a strong drive to translate it into business impact.
- 3+ years of experience working with B2B customers within technical account management, or solutions consulting (with mid-market and/or enterprise clients).
- Ability to own customer engagements end-to-end - run workshops, translate requirements into solutions, and drive implementation to successful delivery.
- Solid technical grounding - you understand how APIs and integrations (REST, GraphQL) work, and you get up to speed on complex software fast.
- AI-native way of working - LLMs are already built into your daily workflow.
- Track record of building relationships that clients value.
- Business acumen - you understand the client's business well enough to question what they ask for and challenge them when it's needed.
- Strong communication skills in Polish and English, with the ability to explain complex technical concepts simply.
- Strong project management skills and high ownership.

It'll be awesome if you have:

- Hands-on experience in building AI solutions, including prompt engineering.
- A coaching mindset - you enjoy teaching and enabling people to use technology on their own.

AI-native culture: Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.

## About Zowie

## Company Overview
- **One-liner**: Zowie provides an AI agent platform for enterprise customer service, enabling businesses to build, deploy, and monitor AI agents that handle complex workflows like refunds, claims, and identity checks with deterministic precision.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, United States
- **Founded**: 2019
- **Founders**: Maja Schaefer (CEO & Co-founder), Maciej Ciolek (Co-Founder)

## Core Business
- **Primary industry**: AI-Powered Customer Service / Enterprise SaaS
- **Target customers**: B2B, Enterprise (high-volume, high-complexity operations in banking, insurance, telecom, and commerce)
- **Mission**: To build the conversational internet, making conversations the primary interface between consumers and brands.

## Products & Services
- **Zowie AI Agent Platform**: A platform to build, deploy, and monitor AI agents for customer service. It features a "Decision Engine" for deterministic execution of critical workflows (refunds, claims, identity checks) and an "Open Platform" allowing integration of any LLM, agent, or voice model. It provides quality scoring, reasoning logs, and a feedback loop for continuous improvement. [getzowie.com](https://getzowie.com/)
- **Voice Agent**: A single AI agent that operates across voice, chat, email, and contact center channels, maintaining context and eliminating repetition for the customer. [getzowie.com](https://getzowie.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of **$20.1M** across 3 rounds (Seed and Series A) [linkedin.com](https://www.linkedin.com/company/zowieai)
- **Annual Revenue**: Estimated at **$2.0M** [linkedin.com](https://www.linkedin.com/company/zowieai)
- **Notable Investors/Partners**: Gradient (Google's AI-focused fund), Tiger Global [getzowie.com](https://getzowie.com/careers)
- **Growth Signals**: The platform processes and routes over **100 million conversations a year** across banking, insurance, telecom, and commerce. A leading insurer went from kickoff to production deployment in just **6 weeks**. [getzowie.com](https://getzowie.com/)

## Competitive Advantages
- **Deterministic Decision Engine**: Unlike most platforms that run critical business logic through a language model, Zowie's Decision Engine executes workflows (refunds, claims, eligibility) as a deterministic program, ensuring precision and reliability. [getzowie.com](https://getzowie.com/)
- **Open & Future-Proof Platform**: Allows customers to bring their own LLM, agent, or voice model, and swap components without rewriting the platform, preventing vendor lock-in. [getzowie.com](https://getzowie.com/)
- **Compliance-First Design**: Built to meet strict regulatory standards including **EU AI Act**, **GDPR**, and **DORA**, making it suitable for highly regulated industries. [getzowie.com](https://getzowie.com/)
- **Full Audit Trail**: Every decision made by the AI is logged with full reasoning, providing transparency and traceability for quality scoring and compliance. [getzowie.com](https://getzowie.com/)

## Strategic Focus
- **Enterprise Expansion**: Targeting high-volume, high-complexity operations in regulated sectors like banking, insurance, and telecom where precision at scale is critical. [getzowie.com](https://getzowie.com/)
- **Platform Openness**: Building a "bring your own agent" ecosystem to allow enterprises to integrate their own models and agents, ensuring the platform remains the constant while components are swappable. [getzowie.com](https://getzowie.com/)
- **Voice Channel Growth**: Expanding voice capabilities to offer a unified agent across all customer touchpoints. [getzowie.com](https://getzowie.com/)

## Why Work Here
- **High-Impact AI Work**: Employees work on mission-critical, impactful AI that is deployed in production for leading global enterprises. [getzowie.com](https://getzowie.com/careers)
- **Fast-Growing Company**: The company is growing quickly, backed by renowned investors like Gradient (Google's AI fund) and Tiger Global. [getzowie.com](https://getzowie.com/careers)
- **Culture & Values**: The company emphasizes being focused, collaborative, authentic, passionate, and curious. They value open communication, learning from both wins and losses, and fostering a supportive environment. [getzowie.com](https://getzowie.com/careers)
- **Benefits**: Includes a competitive health insurance package, an Employee Stock Option Plan (ESOP), and regular team offsites. [getzowie.com](https://getzowie.com/careers)
- **Work Model**: The company has a global, distributed team with employees in 9 countries (Poland, US, UK, Canada, Israel, Australia, Iceland, France, UAE). The largest office concentration is in Poland (72% of staff). [linkedin.com](https://www.linkedin.com/company/zowieai)
- **Employee Rating**: 3.1/5.0 on LinkedIn (11 reviews), with Compensation rated highest at 4.2/5.0. [linkedin.com](https://www.linkedin.com/company/zowieai)

## Sources
1. [getzowie.com](https://getzowie.com/)
2. [getzowie.com/careers](https://getzowie.com/careers)
3. [getzowie.com/about-us](https://getzowie.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/zowieai)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/zowie)

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