---
title: 'Technical Account Manager at Zowie'
canonical: 'https://feeny.ai/job/technical-account-manager-zowie-warsaw-hf9adtce3jyx'
type: 'job'
last_seen: '2026-09-19'
---

# Technical Account Manager at Zowie

- **Company:** Zowie
- **Location:** Warsaw, Poland
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-19
- **Apply:** https://jobs.ashbyhq.com/zowie/9d1be0c7-a9ef-4dec-9450-aa49393f5f22/application

**Skills:** Prompt engineering, JavaScript, Python, REST APIs, GraphQL, SaaS, CRM, AI Agents, Chatbots, Customer service technologies

> Join Zowie as a Technical Account Manager to drive GenAI product adoption for enterprise clients. You will bridge business needs and technology by configuring AI agents, managing integrations, and ensuring customer success through consultative support.

## Job description

About Zowie: At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.

We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

About the role: With strong product traction among mid‑market and enterprise brands, we’re now looking for Technical Account Managers to join our team and become experts in GenAI product adoption. It’s an amazing opportunity for people who are passionate about technology and love translating it into business impact.

As a TAM at Zowie, you’d become a builder‑coach who takes full ownership of the adoption outcomes of an innovative, mission-critical GenAI platform. You’d be the go-to expert guiding customers from first configuration to transformative impact - designing integrations, shaping best practices, and enabling customers to self‑serve confidently. Curious about the tech you’d be working with? Check out the tutorials [here](http://docs.zowie.ai/docs/onboarding-tutorials-to-ai-agent).

Hooked? Reach out and let’s chat!

What you'll do:

- Become an expert in building and customizing AI Agents to deliver transformative customer experiences.
- Bridge business needs and technology by diving into customer processes, identifying improvements, and translating them into technical solutions.
- Handle advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and custom implementations.
- Act as the ultimate advisor and ambassador, building strong relationships with champions and stakeholders to maximize platform adoption and business value.
- Work with Account Directors to plan and manage the success of a portfolio of customers across the entire post-sale journey, from onboarding and optimization to renewal and advocacy.
- Collaborate with internal teams as a customer advocate, collecting feedback to influence product roadmaps and sharing success stories for marketing.

Ideally, you'll bring with you:

- 5+ years of experience working with B2B customers, including 3+ years of experience within technical account management, or solutions consulting (with mid-market and/or, ideally, enterprise SaaS clients).
- Passion for technology and a strong drive to translate it into business impact.
- Ability to independently engage with customers, facilitate process mapping workshops, translate business requirements into technical solutions, and drive implementation through to successful delivery.
- Hands-on technical experience, including prompt engineering, scripting in JS or Python, and working with APIs (REST, GraphQL).
- Proven track record of building relationships with multiple stakeholders and driving success through consultative approaches.
- Strong communication skills in English and Polish, with the ability to explain complex technical concepts simply and calculate/present ROI effectively.
- Strong project management and problem-solving skills, with a results-driven mindset and high ownership.
- Analytical approach, digital technical proficiency, and comfort in fast-paced, evolving environments.
- Self-starter attitude with a passion for continuous learning and customer-first thinking.

It'll be awesome if you have:

- Experience in AI Agents chatbots, CRM, or customer service technologies.
- Experience in working with enterprise-level projects with C-level stakeholders' engagement.
- Prior roles combining customer success and implementation ownership.

AI-native culture: Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.

## About Zowie

## Company Overview
- **One-liner**: Zowie provides an AI agent platform for enterprise customer service, enabling businesses to build, deploy, and monitor AI agents that handle complex workflows like refunds, claims, and identity checks with deterministic precision.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, United States
- **Founded**: 2019
- **Founders**: Maja Schaefer (CEO & Co-founder), Maciej Ciolek (Co-Founder)

## Core Business
- **Primary industry**: AI-Powered Customer Service / Enterprise SaaS
- **Target customers**: B2B, Enterprise (high-volume, high-complexity operations in banking, insurance, telecom, and commerce)
- **Mission**: To build the conversational internet, making conversations the primary interface between consumers and brands.

## Products & Services
- **Zowie AI Agent Platform**: A platform to build, deploy, and monitor AI agents for customer service. It features a "Decision Engine" for deterministic execution of critical workflows (refunds, claims, identity checks) and an "Open Platform" allowing integration of any LLM, agent, or voice model. It provides quality scoring, reasoning logs, and a feedback loop for continuous improvement. [getzowie.com](https://getzowie.com/)
- **Voice Agent**: A single AI agent that operates across voice, chat, email, and contact center channels, maintaining context and eliminating repetition for the customer. [getzowie.com](https://getzowie.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of **$20.1M** across 3 rounds (Seed and Series A) [linkedin.com](https://www.linkedin.com/company/zowieai)
- **Annual Revenue**: Estimated at **$2.0M** [linkedin.com](https://www.linkedin.com/company/zowieai)
- **Notable Investors/Partners**: Gradient (Google's AI-focused fund), Tiger Global [getzowie.com](https://getzowie.com/careers)
- **Growth Signals**: The platform processes and routes over **100 million conversations a year** across banking, insurance, telecom, and commerce. A leading insurer went from kickoff to production deployment in just **6 weeks**. [getzowie.com](https://getzowie.com/)

## Competitive Advantages
- **Deterministic Decision Engine**: Unlike most platforms that run critical business logic through a language model, Zowie's Decision Engine executes workflows (refunds, claims, eligibility) as a deterministic program, ensuring precision and reliability. [getzowie.com](https://getzowie.com/)
- **Open & Future-Proof Platform**: Allows customers to bring their own LLM, agent, or voice model, and swap components without rewriting the platform, preventing vendor lock-in. [getzowie.com](https://getzowie.com/)
- **Compliance-First Design**: Built to meet strict regulatory standards including **EU AI Act**, **GDPR**, and **DORA**, making it suitable for highly regulated industries. [getzowie.com](https://getzowie.com/)
- **Full Audit Trail**: Every decision made by the AI is logged with full reasoning, providing transparency and traceability for quality scoring and compliance. [getzowie.com](https://getzowie.com/)

## Strategic Focus
- **Enterprise Expansion**: Targeting high-volume, high-complexity operations in regulated sectors like banking, insurance, and telecom where precision at scale is critical. [getzowie.com](https://getzowie.com/)
- **Platform Openness**: Building a "bring your own agent" ecosystem to allow enterprises to integrate their own models and agents, ensuring the platform remains the constant while components are swappable. [getzowie.com](https://getzowie.com/)
- **Voice Channel Growth**: Expanding voice capabilities to offer a unified agent across all customer touchpoints. [getzowie.com](https://getzowie.com/)

## Why Work Here
- **High-Impact AI Work**: Employees work on mission-critical, impactful AI that is deployed in production for leading global enterprises. [getzowie.com](https://getzowie.com/careers)
- **Fast-Growing Company**: The company is growing quickly, backed by renowned investors like Gradient (Google's AI fund) and Tiger Global. [getzowie.com](https://getzowie.com/careers)
- **Culture & Values**: The company emphasizes being focused, collaborative, authentic, passionate, and curious. They value open communication, learning from both wins and losses, and fostering a supportive environment. [getzowie.com](https://getzowie.com/careers)
- **Benefits**: Includes a competitive health insurance package, an Employee Stock Option Plan (ESOP), and regular team offsites. [getzowie.com](https://getzowie.com/careers)
- **Work Model**: The company has a global, distributed team with employees in 9 countries (Poland, US, UK, Canada, Israel, Australia, Iceland, France, UAE). The largest office concentration is in Poland (72% of staff). [linkedin.com](https://www.linkedin.com/company/zowieai)
- **Employee Rating**: 3.1/5.0 on LinkedIn (11 reviews), with Compensation rated highest at 4.2/5.0. [linkedin.com](https://www.linkedin.com/company/zowieai)

## Sources
1. [getzowie.com](https://getzowie.com/)
2. [getzowie.com/careers](https://getzowie.com/careers)
3. [getzowie.com/about-us](https://getzowie.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/zowieai)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/zowie)

## Other roles at Zowie

- [Solutions Architect](https://feeny.ai/job/solutions-architect-zowie-warsaw-pabxmmy5y6cg) — Warsaw, Poland
- [DevOps Engineer](https://feeny.ai/job/devops-engineer-zowie-poland-ze1wwmtbz6w2) — Poland
- [(AI-native) Product Engineer](https://feeny.ai/job/ai-native-product-engineer-zowie-poland-p07fg3ppz062) — Poland
- [Account Executive, Enterprise (with Polish language)](https://feeny.ai/job/account-executive-enterprise-with-polish-language-zowie-warsaw-jag9c61tg9dn) — Warsaw, Poland
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-tulip-interfaces-united-states-2bp10ckrq9qa) — United States
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-mongodb-bengaluru-2eb7pm4ek4an) — Bengaluru, India
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-metriport-san-francisco-3m1ps8hsvae5) — San Francisco, CA
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-vonage-madrid-7w3den3kavja) — Madrid, Spain
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-vonage-warsaw-c84qbwademwk) — Warsaw, Poland
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-axon-germany-sd1nz3hraz3h) — Germany