---
title: 'Technical AI Strategist at DigiCert'
canonical: 'https://feeny.ai/job/technical-ai-strategist-digicert-cape-town-d94rx959qh7f'
type: 'job'
last_seen: '2026-09-09'
---

# Technical AI Strategist at DigiCert

- **Company:** DigiCert
- **Location:** Cape Town, South Africa
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.digicert.com/careers/?gh_jid=8756641002

## Job description

## Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at [www.digicert.com](http://www.digicert.com/)

Job summary

DigiCert is seeking a Technical AI Strategist to drive the next generation of AI-powered customer support. In this role, you will design, implement, and optimize AI solutions that increase automation, improve agent efficiency, accelerate case resolution, and elevate overall customer experience. You will work cross-functionally with Support, Engineering, Product, and Content Strategy teams to build LLM-driven workflows, enhance knowledge content, and train AI systems to guide customers through PKI and certificate-related tasks. This role combines deep technical expertise with strategic thinking, ensuring our AI initiatives deliver measurable customer and business outcomes while maintaining the highest standards of trust, accuracy, and compliance.

## What you will do

- Build and execute DigiCert’s AI strategy for our Customer Service teams
- Design LLM-driven workflows, agent assist tools, and customer-facing automation
- Analyze and interpret operational and customer data to drive data-based decisions that improve support outcomes and deliver measurable results aligned to company goals.
- Create, update, and review internal and external knowledge base content used by both customers and support teams, and ensure this content is properly ingested, structured, and utilized by AI systems to deliver accurate and effective responses.
- Evaluate and integrate AI vendors, platforms, and models
- Partner with Support leadership to improve CSAT, NPS, AHT, and deflection
- Ensure secure and responsible AI deployment across all touchpoints
- Develop frameworks to ensure responsible AI use within Support:
- Data privacy / security controls
- Prompt safety
- Model accuracy and error handling
- Audit trails and compliance
- Partner with Security and Compliance teams to uphold DigiCert’s trust standards

## What you will have

- A minimum of 3+ years’ hands-on experience with LLMs, RAG, and AI workflow design
- Knowledge of support operations, ticketing systems, and CX analytics
- Technical depth in AI architecture, APIs, and enterprise integrations
- Ability to translate complex problems into simple, scalable AI solutions
- Strong background in data analytics
- Proven experience working directly with executive and senior stakeholders.
- Demonstrated capability in:
- Vision and strategy development
- Roadmap planning
- Project Management

## Nice to have

- Degree in Artificial Intelligence, Computer Science, Data Science, Cybersecurity, Software Engineering, or related field preferred
- Knowledge of PKI technologies, certificate issuance, TLS, cryptographic standards, or digital identity systems beneficial

## Benefits

- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

## #LI-RR1

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## About DigiCert

## Company Overview
- **One-liner**: DigiCert is a global leader in intelligent digital trust, securing people, data, and devices with AI-powered PKI, DNS, and certificate lifecycle management solutions.
- **Entity Type**: Private (later stage, total funding $9.3M reported but likely outdated)
- **Headquarters**: Lehi, Utah, USA
- **Founded**: 2003
- **Founders**: Not publicly available in provided sources

## Core Business
- Primary industry/industries: Cybersecurity, Digital Trust, Public Key Infrastructure (PKI), Certificate Lifecycle Management, DNS Security
- Target customers: B2B, primarily large enterprises (90%+ of Fortune 500), government, and service providers; over 125,000 customers in 180+ countries
- Mission or purpose statement: "Make digital trust endure" – built to secure identities, communications, and integrity across infrastructure, applications, devices, and AI agents.

## Products & Services
- **DigiCert ONE Platform**: AI-powered platform that unifies PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messages, AI content, and agents. (Type: SaaS / Platform)
- **PKI (Public Key Infrastructure)**: Core digital certificate issuance, validation, and management for organizations. (Type: SaaS + Service)
- **DNS Security**: Protection against DNS-based threats; recognized by Frost & Sullivan 2026 Global DNS Security Competitive Strategy Leadership Award. (Type: SaaS)
- **IoT Device Security**: Securing device identity and communication for the Internet of Things. (Type: SaaS)
- **Software Trust / Content Provenance**: Ensuring integrity of software supply chains and digital content authenticity. (Type: SaaS)
- **Post-Quantum Security**: Preparing for quantum-safe cryptography readiness. (Type: Service / Platform capability)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual revenue not publicly available; strongest fiscal year to date reported in 2025 under CEO Dr. Amit Sinha
- **Notable Investors/Partners**: Not listed in provided sources; customers include 90%+ of Fortune 500. DigiCert partners with industry standards bodies (CA/Browser Forum, IETF, ETSI).
- **Growth Signals**: 1,372 total employees (Built In, 2025); offices in Lehi (HQ), Bengaluru, London, Sunnyvale, Singapore; over 125,000 customers; recent awards include Frost & Sullivan 2026 Global DNS Security Award, IoT Evolution World 2025 Product of the Year and IoT Security Excellence Award, SiliconANGLE 2025 TechForward Award Finalist.

## Competitive Advantages
- **AI-powered platform** that provides end-to-end visibility, automation, and control for certificate and trust management.
- **Industry standards leadership** – DigiCert executives actively shape digital trust standards through CA/Browser Forum, IETF, and ETSI.
- **Unified PKI + DNS + certificate management** in a single platform, reducing complexity for large enterprises.
- **Quantum-ready** approach, preparing customers for post-quantum security transitions.
- **Trust ecosystem** – trusted by the world’s most security-conscious organizations (Fortune 500, critical infrastructure).

## Strategic Focus
- **AI and quantum readiness**: Building intelligent trust for the AI age and preparing for quantum-safe cryptography.
- **Automation and resilience**: Reducing manual certificate management via AI-driven lifecycle automation.
- **Platform expansion**: DigiCert ONE as the unified trust control plane for identity, devices, software, and content.
- **Global growth**: Expanding presence in key markets (EMEA, APAC) and deepening enterprise partnerships.

## Why Work Here
- **Culture**: "CARE" values – Customer Obsession, Amazing Innovation, Relentless Execution, Exceptional Collaboration. Emphasis on trust, collaboration, and impact.
- **Diversity & Inclusion**: Parity pledge (interview at least one qualified woman for every open role); active Women in Tech chapter with mentorship programs; diversity-based Employee Resource Groups.
- **Remote/Hybrid/Office**: Primarily in-office roles (HQ Lehi and Bengaluru offices); some positions may allow flexibility. Built In lists "Employees work from physical offices."
- **Benefits**: Performance bonuses, employee discounts, generous parental leave, family medical leave, dental insurance, health insurance, Flexible Spending Account (FSA), tuition assistance, apprenticeship programs, job training + conferences, free snacks and drinks.
- **Growth & Development**: Opportunities to work on cutting-edge security technology (AI, quantum, IoT); strong focus on professional development and internal mobility.
- **Community**: STEM education partnership with Thanksgiving Point in Utah, supporting real-world science and engineering challenges for local students.

## Sources
1. [DigiCert Careers](https://www.digicert.com/careers)
2. [DigiCert About](https://www.digicert.com/about)
3. [DigiCert CARE Commitment](https://www.digicert.com/about/care)
4. [Built In Profile](https://builtin.com/company/digicert)
5. [LinkedIn Company Page](https://www.linkedin.com/company/digicert-inc-)

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