--- title: 'Technical Assistance Center Operations Support Analyst at Nuvem' canonical: 'https://feeny.ai/job/technical-assistance-center-operations-support-analyst-nuvem-united-states-txxvprcbhjpk' type: 'job' last_seen: '2026-10-13' --- # Technical Assistance Center Operations Support Analyst at Nuvem - **Company:** Nuvem - **Location:** United States - **Work type:** remote - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-13 - **Apply:** https://job-boards.greenhouse.io/nuvem/jobs/4429560009 ## Job description Technical Assistance Center Operations Support Analyst Remote | Full-Time ## Who We Are NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care. ## What We Are Looking For At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values: - Mission Always: Every choice is a chance to serve our customers and improve healthcare - Be a Pioneer: Take initiative, solve problems, and build what does not yet exist - Do the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution - Stronger Together: Own your role, collaborate deeply, and elevate the team We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action. ## About the Role The TAC Operations Support Analyst is the first point of contact for NuvemRx pharmacy customers needing help with PioneerRx and pharmacy operational workflows. You will investigate, troubleshoot, and resolve Tier 1 support issues across prescription processing, claims adjudication, billing, inventory, and system configuration — translating your pharmacy expertise into fast, accurate resolutions for the customers who depend on us. This role requires candidates to be authorized to work in the United States; visa sponsorship is not available. ## What You'll Do - Receive and manage inbound support requests via phone queue, email, and Salesforce. - Investigate and resolve Tier 1 issues related to PioneerRx, prescription processing, billing, adjudication, inventory, and dispensing workflows. - Escalate complex issues to higher tiers while maintaining ownership of customer communication. - Educate pharmacy users on system functionality and workflow best practices. - Document case activity, findings, and resolutions accurately in Salesforce. - Identify recurring issues and contribute to knowledge base documentation and process improvements. - Collaborate with Technical Support, Operations, Product, and Engineering on issue resolution. ## What You Bring Required - Certified Pharmacy Technician (CPhT). - Minimum 2 years of pharmacy experience (retail, specialty, outpatient, or health system). - Working knowledge of prescription processing, third-party billing and adjudication, prior authorizations, inventory management, and pharmacy workflow. - Experience with pharmacy management software. - Strong customer service, communication, and analytical skills. - Ability to manage multiple priorities and work independently in a remote environment. - Proficiency with Microsoft Office and web-based systems. ## Preferred - Hands-on experience with PioneerRx — strongly preferred. - Experience in a pharmacy software support or healthcare technology environment. - Experience with Salesforce or other case management platforms. - Familiarity with 340B program operations or pharmacy reimbursement workflows. Who Thrives in This Role - You have real pharmacy experience and can meet customers where they are — you know what a bad claims day feels like from the other side of the counter. - You work through problems methodically, stay calm under volume, and follow through from open to close. - You pick up new software quickly and don't need to be walked through the same thing twice. ## Benefits - Remote-first work environment - Competitive compensation - Flexible PTO - Medical, dental, vision - 401(k) with match - Life and disability coverage - Employee Assistance Program - Mission-driven team - WFH stipend ## Compensation The expected base salary for this role is $50,000–$70,000, commensurate with experience and qualifications. Actual compensation may vary based on skills, location, and internal equity. NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary. NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at recruiting@nuvemrx.com. ## About Nuvem ## Company Overview - **One-liner**: Nuvem provides tech-enabled pharmacy services and software for community health providers, helping them navigate the federal 340B Drug Discount Program and optimize pharmacy operations. - **Entity Type**: Private (Privately Held) - **Headquarters**: Mount Laurel, New Jersey, United States (also lists Sharon Hill, Pennsylvania as HQ in some sources) - **Founded**: 2014 (originally founded as 340 Basics in 2013, rebranded to Nuvem in 2023) - **Founders**: Not publicly disclosed; CEO is Scott Seidelmann ## Core Business - **Primary industry/industries**: Healthcare IT, Pharmacy Services, Health Tech - **Target customers**: Community health centers, Federally Qualified Health Centers (FQHCs), Ryan White clinics, and other covered entities under the 340B program (B2B) - **Mission or purpose statement**: "Make healthcare technology an asset to each clients' organization" and "simplify the complexity of pharmacy operations — combining expert services with advanced technology and analytics to illuminate savings, elevate patient care, and deliver on their mission." ## Products & Services - **340Basics™**: Pharmacy claims administration platform that enables qualified healthcare providers to purchase drugs under the Federal 340B Drug Discount Program. Includes day-to-day claims processing, retail pharmacy network management, and patient access. - **Add-on Services Suite**: Billing and collections, audit and compliance, and specialty pharmacy referral solutions that provide incremental efficiencies and savings for clients. - **In-House Pharmacy Management**: Expert guidance and operational support for health centers looking to run their own pharmacy, including onboarding, regulatory confidence, and margin generation. - **Advanced Analytics (via Louvir acquisition, Feb 2025)**: Data analytics tools to bring visibility and insight to pharmacy operations and financial decisions. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Estimated annual revenue of $52.5 million (per Datanyze, may be approximate); headcount ~208-250 employees - **Notable Investors/Partners**: No external funding rounds publicly reported; company appears to be self-funded or backed by private capital. Key partners and talent sources include Omnicell, CVS Health, Cardinal Health, Walgreens, and McKesson. - **Growth Signals**: - +17.6% year-over-year headcount growth (208 employees, up 46 from prior year) - Acquired Louvir in February 2025 to deepen analytics capabilities - Expanded leadership team in 2025 with new CTO (Michael Korthius), CFO (Garret Albert), CPO (Jim Garretson), CCO (Brenda Barry), CGO (Ryan Doyle), and CMO (Dennis Wright) — all veterans from Omnicell, McKesson, CVS Health, and other health tech companies - Served hundreds of community health centers, FQHCs, and Ryan White clinics nationwide ## Competitive Advantages - **End-to-end pharmacy service model**: Combines software (340Basics), compliance expertise, in-house pharmacy management, and analytics — reducing dependency on contract pharmacies and providing a single partner for health centers. - **Deep 340B expertise**: Specialized in the complex federal 340B drug discount program, which is a critical revenue source for safety-net providers. - **Recent leadership hires from industry giants**: Bringing proven experience from Omnicell, McKesson, CVS Health, and athenahealth to drive innovation and scale. - **Acquisition strategy**: Adding complementary capabilities (e.g., Louvir for analytics) to build a comprehensive platform rather than point solutions. ## Strategic Focus - **Scaling the pharmacy service model**: Expanding beyond compliance and referrals into full-service pharmacy management for community health providers. - **Technology investment**: Substantial investments in cloud platform, data analytics, automation of patient and provider workflows, and AI-driven insights (tech stack includes Azure, Databricks, Salesforce, Tableau, Kubernetes, React, Python, and OpenAI). - **Customer experience unification**: New CCO role to streamline and unify the customer journey across all touchpoints. - **Growth through partnerships**: Focus on partnership-led solutions that align clinical impact with financial sustainability for health centers. ## Why Work Here - **Mission-driven culture**: Nuvem supports community health providers serving vulnerable populations, with a stated commitment to "fuel their mission purpose while funding progress." - **Growth trajectory**: Rapidly scaling company with significant headcount growth and recent executive hires, indicating investment and expansion. - **Leadership depth**: New senior leaders bring experience from top healthcare and SaaS companies, suggesting a focus on building strong operational and engineering practices. - **Tech stack**: Modern cloud-native stack (Azure, Kubernetes, React, Python, Databricks) and data-driven approach — appealing for engineers and data professionals. - **Remote/hybrid policy**: Not explicitly stated, but offices in Mount Laurel, NJ and Sharon Hill, PA; talent is distributed across 13 countries including US, Armenia, India, Ukraine, and Russia, indicating some remote flexibility. - **Caution**: Nuvem has issued a fraud alert regarding fake employment offers. Legitimate applicants should only apply through the official careers page (Greenhouse) and verify any suspicious communications via security@nuvem.com. ## Sources 1. [LinkedIn Company Page](https://www.linkedin.com/company/nuvempharmacypartner) 2. [The Org - Nuvem Org Chart](https://theorg.com/org/nuvem) 3. [Datanyze - Nuvem Profile](https://www.datanyze.com/companies/nuvem/1325429839) 4. [BusinessWire - Nuvem Expands Leadership (Aug 2025)](https://www.businesswire.com/news/home/20250820045021/en/Nuvem-Continues-to-Expand-Leadership-Team-to-Accelerate-Pharmacy-Service-Model-for-Community-Health-Providers) 5. [BusinessWire - Nuvem Invests in Expanded Leadership (Jul 2025)](https://www.businesswire.com/news/home/20250709675062/en/Nuvem-Invests-in-Expanded-Leadership-to-Strengthen-the-Customer-Experience-for-Community-Health-Providers) ## Other roles at Nuvem - [340B Program Manager](https://feeny.ai/job/340b-program-manager-nuvem-united-states-5c7njpxtajdd) — United States - [Client Operations Lead](https://feeny.ai/job/client-operations-lead-nuvem-united-states-w3hdfykzp1ak) — United States - [Senior Manager, Operations](https://feeny.ai/job/senior-manager-operations-nuvem-philadelphia-217hzkgyv7br) — Philadelphia, PA - [Per Diem -Pharmacist -Bronx, New York](https://feeny.ai/job/per-diem-pharmacist-bronx-new-york-nuvem-266-e-188th-street-bronx-wfxpajtxx9wa) — 266 E 188th Street Bronx, NY - [Pharmacy Manager - Bronx, New York](https://feeny.ai/job/pharmacy-manager-bronx-new-york-nuvem-260-e-188th-street-bronx-8tgedxyx6x8w) — 260 E 188th Street Bronx, NY - [Per Diem -Pharmacist -Nacogdoches, Texas](https://feeny.ai/job/per-diem-pharmacist-nacogdoches-texas-nuvem-nacogdoches-dxx9pp8rh0tn) — Nacogdoches, TX - [Pharmacy Technician-Philadelphia, PA (Hunting Park)](https://feeny.ai/job/pharmacy-technician-philadelphia-pa-hunting-park-nuvem-philadelphia-y88ernahxcak) — Philadelphia, PA - [Referral Coordinator](https://feeny.ai/job/referral-coordinator-nuvem-united-states-ymxxdbj03sgr) — United States - [Per Diem -Pharmacist -Champaign Illinois](https://feeny.ai/job/per-diem-pharmacist-champaign-illinois-nuvem-819-bloomington-road-champaign-fkefegs6bvj5) — 819 Bloomington Road Champaign, IL - [Per Diem Pharmacy Technician-Bedford, PA](https://feeny.ai/job/per-diem-pharmacy-technician-bedford-pa-nuvem-bedford-c83s6bgjjh42) — Bedford, PA