--- title: 'Technical Chief of Staff at Casap' canonical: 'https://feeny.ai/job/technical-chief-of-staff-casap-new-york-jxbz7p0ne7yz' type: 'job' last_seen: '2026-09-11' --- # Technical Chief of Staff at Casap - **Company:** Casap - **Location:** New York, NY - **Compensation:** $140k–$220k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-07 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.gem.com/casap/am9icG9zdDraiz67gclgUbpqIkJlMZ7G ## Job description Location(s) This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays. ## About the Role Casap is looking for a Technical Chief of Staff to keep our most important initiatives on track and to own the programs that let us sell to and operate with the largest financial institutions in the US. As the Technical Chief of Staff, you will sit next to the founders and run the connective tissue of the company. You will track progress on the initiatives that matter most, drive our due diligence responses with prospective and existing clients, and own the compliance programs that make Casap enterprise ready. This is a high-context, high-ownership role. You will move between roadmap reviews, security questionnaires, audit evidence, and vendor conversations on the same day. Success looks like nothing slipping, every commitment having a clear owner and date, and our banks trusting us because our documentation and controls hold up under scrutiny. ## What You'll Do Progress Tracking on Key Initiatives - Maintain a single source of truth for company initiatives across three tracks: new experiences, foundational investments, and client focused initiatives. - Run recurring reviews with engineering, product, and go-to-market leads to surface status, risks, and blockers before they become escalations. - Translate ambiguous goals into scoped workstreams with owners, milestones, and success criteria. - Report progress to the founders and the broader team with clear signals on what is on track, what is at risk, and what needs a decision. Due Diligence Program - Own the end-to-end diligence process for banks, fintechs, and credit unions evaluating Casap. - Manage diligence responses including security questionnaires, vendor risk assessments, and architecture reviews. - Build and maintain a reusable answer library so responses get faster and more consistent over time. - Coordinate subject matter experts across engineering, security, and legal to close out requests on deadline. Compliance - Drive our SOC 2 program including evidence collection, control ownership, auditor coordination, and remediation tracking. - Support PCI compliance requirements and keep scope, documentation, and attestations current. - Manage certificates of insurance, including renewals and client-specific requests. - Keep policies, records, and audit artifacts organized and ready to produce on request. Monthly Security Reviews - Run monthly security reviews with engineering and leadership covering access, vulnerabilities, incidents, and open findings. - Track remediation items to closure and escalate when timelines slip. - Maintain reporting that gives clients and internal stakeholders confidence in our security posture. ## What You’ve Done - 3+ years in chief of staff, technical program management, security compliance, or a similar cross-functional role, ideally at a startup or in fintech. - Working knowledge of compliance frameworks such as SOC 2 and PCI DSS, and comfort managing an audit cycle. - Enough technical depth to hold a credible conversation about APIs, data flows, infrastructure, and access controls without needing an engineer in the room. - Experience responding to enterprise security questionnaires or vendor due diligence, especially with banks or regulated institutions. - Exceptional written communication and documentation habits. You default to writing things down. - Comfort with ambiguity and a bias toward owning the unowned. ## About Casap ## Company Overview - **One-liner**: Casap builds AI agents that automate dispute resolution and fraud management for banks, credit unions, and fintechs. - **Entity Type**: Private (Series A) - **Headquarters**: San Francisco, California, United States (with offices in New York City and Paris) - **Founded**: 2023 - **Founders**: Shanthi Shanmugam (CEO) and Saisi Peter ## Core Business - **Primary industry**: Financial Technology (Fintech) / AI-Powered Dispute & Fraud Automation - **Target customers**: B2B — Banks, credit unions, and fintechs - **Mission statement**: "Reduce first-party fraud, automate disputes, protect the bottom line, and build consumer trust that lasts." ## Products & Services - **Casap Copilot & Collaboration Platform**: An AI-powered platform that fully automates disputes end-to-end. It uses agentic AI to handle claims processing, reduce first-party fraud losses, and ensure compliance with regulations like Reg E, Reg Z, and card-network rules. The platform is designed to automate up to 30% of dispute cases, cutting resolution times from months to days. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Total Funding**: $33.6M (across 4 rounds) - **Funding History**: - Pre-Seed (Feb 2024): $100K — led by Curql - Pre-Seed (Oct 2024): $1.5M — led by Primary Venture Partners - Seed (Oct 2024): $7.0M — led by Lightspeed Venture Partners - Series A (Sep 2025): $25M — led by Emergence Capital (with participation from SoFi and others) - **Notable Investors**: Emergence Capital, Lightspeed Venture Partners, Primary Venture Partners, SoFi, Curql - **Key Metric**: Headcount of 37 employees (+325% YoY), distributed across 6 countries (US, Brazil, Canada, Kenya, Bangladesh, Algeria) - **Growth Signals**: - Joined the Alkami Technology partner ecosystem (July 2026) as an Elements partner, enabling integration with Alkami's digital banking platform. - Named an Inc. Female Founder 500 honoree (Shanthi Shanmugam). - CEO's background at Robinhood; co-founder's experience at Chime (saved $10M in first year using AI for disputes). ## Competitive Advantages - **Deep domain expertise**: Founders bring firsthand experience from Robinhood and Chime, giving them unique insight into the operational pain points of dispute and fraud management at scale. - **Proven ROI**: Co-founder Saisi Peter's work at Chime demonstrated that AI applied to disputes saved $10M in the first year and that unresolved disputes were the #2 reason for customer churn. - **Agentic AI approach**: Purpose-built AI agents designed specifically for financial institutions, handling high-cost, high-risk functions that are still largely manual. - **Regulatory compliance baked in**: Platform automatically meets Reg E, Reg Z, and card-network obligations, reducing risk for clients. ## Strategic Focus - **Scaling the partner ecosystem**: The Alkami integration is a key channel strategy to reach more banks and credit unions. - **Deepening AI capabilities**: Continuing to build out agentic AI to handle more complex dispute and fraud scenarios autonomously. - **Expanding customer base**: Targeting both traditional financial institutions and digital-first fintechs. ## Why Work Here - **Purpose-driven mission**: The work directly impacts real people — faster dispute resolutions, fewer fraud losses, and consumers who feel heard. The company emphasizes that "what you build here matters." - **Collaborative culture**: "Every voice matters here" — the company values diverse backgrounds and perspectives. - **High bar, fast pace**: The culture is described as "move fast, build right" — a balance of speed and quality for those who want to build something meaningful. - **Remote-friendly with hubs**: Offices in San Francisco (HQ) and New York City, with a distributed workforce across 6 countries. - **Notable perks**: Not explicitly listed, but the engineering culture is a priority — a Founding Engineer/Head of Engineering role exists, and the technical team makes up a significant portion of headcount. - **Active hiring**: Currently posting for 4 roles (Senior/Staff Backend Engineer, Head of Customer Success, Technical Program Manager, Customer Success Manager). ## Sources 1. [casaphq.com](https://www.casaphq.com/about) 2. [linkedin.com](https://linkedin.com/company/casaphq) 3. [cbinsights.com](https://www.cbinsights.com/company/casap) 4. [theorg.com](https://theorg.com/org/casap) 5. [casaphq.com/careers](https://www.casaphq.com/careers/now-hiring) ## Other roles at Casap - [Founding Product Designer](https://feeny.ai/job/founding-product-designer-casap-new-york-d2s5h3y4bm0m) — New York, NY - [Engineering Leadership](https://feeny.ai/job/engineering-leadership-casap-new-york-qgkx9z3ysmtq) — New York, NY - [Director of Product Marketing](https://feeny.ai/job/director-of-product-marketing-casap-new-york-1z8bhw6xns1r) — New York, NY - [Senior Partnerships Manager](https://feeny.ai/job/senior-partnerships-manager-casap-new-york-vjp74mynvrbr) — New York, NY - [Technical Customer Experience Manager](https://feeny.ai/job/technical-customer-experience-manager-casap-new-york-s3gmj524ad31) — New York, NY - [Senior AE (Director of Strategic Relationships)](https://feeny.ai/job/senior-ae-director-of-strategic-relationships-casap-remote-e03rc48fvtcy) - [Backend Engineer (All Levels)](https://feeny.ai/job/backend-engineer-all-levels-casap-new-york-cee3xf2pcpjr) — New York, NY - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-casap-san-francisco-h6bn0831bm60) — San Francisco, CA - [Technical Program Manager](https://feeny.ai/job/technical-program-manager-casap-new-york-kyfpxs9e7v81) — New York, NY - [Technical Chief of Staff](https://feeny.ai/job/technical-chief-of-staff-wynd-labs-remote-aq7fjzqcn4vp)