---
title: 'Technical Client Success Manager - Singapore at Elwood Technologies'
canonical: 'https://feeny.ai/job/technical-client-success-manager-singapore-elwood-technologies-singapore-fsds2j518efc'
type: 'job'
last_seen: '2026-09-08'
---

# Technical Client Success Manager - Singapore at Elwood Technologies

- **Company:** Elwood Technologies
- **Location:** Singapore
- **Posted:** 2026-07-12
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/elwoodtechnologies/jobs/6114296004

## Job description

Job Title: Technical Client Success Manager

Reports to: Global Head of Client Delivery

Location: Singapore

## About Elwood

Elwood Technologies is an FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. Built with institutions for institutions, Elwood’s EMS offers best available price execution, smart order routing and algorithmic tooling alongside a traditional finance grade Portfolio Management System.

Built by industry experts with decades of combined experience in investment management and digital technology, we are looking for a Technical Client Success Manager to join our Client Delivery team and strengthen client relationships across Asia.

Job Description

Elwood is seeking a Technical Client Success Manager to join our Client Delivery team. With team members currently based in London, New York, and Singapore, this role supports our mission to deliver 24/7 world-class service to clients operating in the digital asset ecosystem.

As part of the Client Delivery team, you will serve as both a technical point of contact and a relationship owner for our clients—ensuring their success through proactive support, solution design, and close collaboration with our Product, Engineering, and Sales teams. You will be instrumental in resolving complex technical issues, translating client needs into tailored solutions, and working closely with Sales to identify opportunities to expand how clients use the Elwood platform.

This is a fantastic opportunity for someone with a strong technical foundation and client-facing experience who is excited about digital assets, and the technologies powering next-generation financial systems.

- Provide timely, high-quality technical support to Elwood clients via live chat, email, and other communication channels.
- Own, investigate, and resolve complex technical issues, escalating where appropriate and ensuring end-to-end issue resolution.
- Manage, triage, and respond to Tier 1–3 technical support cases and client escalations.
- Build and maintain strong client relationships, acting as a trusted advisor throughout the client lifecycle.
- Understand client workflows and business objectives to solutionise effectively—packaging and positioning Elwood’s capabilities to meet evolving client needs.
- Work closely with the Sales team to identify upsell and cross-sell opportunities within existing accounts.
- Collaborate closely with Engineering, Product, and Sales teams to provide structured client feedback and contribute to product improvement.
- Gather and document client requirements, translating them into clear technical or product requests.
- Assist in customer onboarding and act as a trusted technical advisor, ensuring seamless integration and platform adoption.
- Create and maintain high-quality support documentation and internal knowledge base articles.
- Continuously improve support workflows, tools, and processes to enhance customer experience and internal efficiency.
- Represent Elwood in external discussions with partners, or integration stakeholders as needed.

Essential Skills & Experience

- 3–5 years of experience in a client-facing technical role such as Technical Account Manager, Client Success Manager, Solutions Engineer, or Technical Support Engineer.
- Solid understanding of APIs, technical integrations, and front-to-back trading system workflows.
- Ability to solutionise—understanding client needs and translating them into tailored platform configurations and product recommendations.
- Strong relationship management skills with the ability to build trust and credibility with institutional clients.
- Familiarity with financial markets, particularly FX or macro products; experience with valuation, risk, or pricing concepts is a plus.
- Passion for blockchain, cryptocurrencies, and the rapidly evolving digital assets landscape.
- Strong problem-solving skills with a logical, analytical mindset.
- Excellent verbal and written communication skills; capable of clearly explaining complex concepts to both technical and non-technical audiences.
- Proactive and client-focused, with a strong sense of ownership and accountability.
- Ability to perform under pressure in a high-growth, dynamic environment.
- Team player who thrives in collaborative settings.

Desirable Skills

- Working knowledge of Python and/or SQL for basic data analysis, issue debugging, or system querying.
- Experience with customer success platforms, support ticketing systems (e.g., Zendesk, Jira), or technical documentation tools.
- Previous experience in fintech, crypto trading platforms, or blockchain infrastructure providers.
- Existing network or relationships within the institutional digital assets space in Asia.

## Qualifications and previous work experience

- Bachelor’s degree in Computer Science, Engineering, Finance, or a related field (or equivalent practical experience).
- 3–5 years prior experience working in financial technology, capital markets, or blockchain-enabled platforms is highly desirable.

What we offer:

💵  Competitive salary and compensation packages

🍎 Fully paid medical and discounted dental schemes for employees and their family

✈️ Generous time off + bank holidays

🍼 Enhanced parental leave for all employees who have been with the company for one (1) year

🍔 Weekly Grab allowance to use in the office of up to S$75

💪 Discounted gym scheme

🐕‍🦺 Employee Assistance Programme

📚 Paid study leave and personal leave

Why Elwood?

- Join a series A FinTech company  and help shape the future of finance
- A startup with deep financial backing and a strong market presence
- Our platform is enabling institutional access to the most exciting growth opportunity in Finance
- Work with a modern technology stack and help solve high impact problems
- Strong client focused team with a diverse background
- We’re a Global company and have modern, centrally based offices in London, New York and Singapore.

## About Elwood Technologies

## Company Overview
- **One-liner**: Elwood Technologies provides an end-to-end institutional-grade digital asset trading platform that unifies execution, portfolio management, risk management, and collateral management for 24/7 markets.
- **Entity Type**: Private (total funding of $70 million as of 2026 per Growjo)
- **Headquarters**: Regents Park, England, United Kingdom
- **Founded**: 2018
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Digital asset trading infrastructure / Financial services
- **Target customers**: Institutional investors, financial institutions, neobanks, and corporations (B2B, Enterprise)
- **Mission or purpose statement**: "To build the foundational platform to unify traditional finance and digital assets." [elwood.io/about](https://www.elwood.io/about)

## Products & Services
- **Execution Management System (EMS)**: High-performance trading tools with algorithms, extensive venue connectivity across exchanges and liquidity providers, price optimisation, and advanced transaction cost analysis. [elwood.io](https://www.elwood.io/)
- **Portfolio Management System (PMS)**: Consolidated portfolio view of all positions and counterparties, real-time and historical P&L reporting with IBOR capabilities across CeFi, DeFi and TradFi venues. [elwood.io](https://www.elwood.io/)
- **Risk Management System (RMS)**: Comprehensive risk analytics powered by proprietary quantitative models, featuring institutional risk metrics and configurable scenario analysis for spot, volatility and time-based sensitivities on live positions. [elwood.io](https://www.elwood.io/)
- **Collateral Management**: Real-time streaming display of margin requirements across venues with a clear, consistent view of multiple margin modes via UI and API. [elwood.io](https://www.elwood.io/)
- **Post-Trade Reconciliation**: Automated trade, position and balance reconciliation across exchanges, custodians and internal systems within a single, standardised data model. [elwood.io](https://www.elwood.io/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of $70 million; estimated annual revenue of $16 million [growjo.com](https://growjo.com/company/Elwood)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Headcount of 74 employees operating across 7 countries; acquired Coremont LLP’s digital asset business in 2023; appointed former Coremont executive Michael Abib as CEO in April 2026 [elwood.io/about](https://www.elwood.io/about); LinkedIn follower count of 11,506 (growing 13.3% year-over-year) [linkedin.com](https://www.linkedin.com/company/elwoodtechnologies)

## Competitive Advantages
- Full trade lifecycle coverage (pre-trade to post-trade) in a single, modular platform
- Institutional-grade security, resilience, and regulatory compliance by design
- Proprietary quantitative risk models built in-house
- Deep combined expertise in traditional finance and digital assets
- API-first architecture enabling seamless integration into existing institutional stacks

## Strategic Focus
- Continue building the "institutional operating system for 24/7 markets"
- Deepen convergence between traditional finance (TradFi) and digital assets
- Expand global footprint with hubs in key financial centers (London, New York, Singapore, UAE)
- Scale the platform and client base while maintaining modular flexibility

## Why Work Here
- **Culture**: High-trust, ownership-driven environment with small, agile teams and significant autonomy [elwood.io/careers](https://www.elwood.io/careers)
- **Work style**: Hybrid/remote arrangements depending on role and team; global company with in-person collaboration hubs [elwood.io/careers](https://www.elwood.io/careers)
- **Impact**: Work on mission-critical infrastructure that bridges two worlds of finance; not a maintenance job [elwood.io/careers](https://www.elwood.io/careers)
- **Team**: Seasoned group of financial technologists and digital asset natives; exceptional average talent level [elwood.io/careers](https://www.elwood.io/careers)
- **Growth**: Unparalleled opportunities to take on new responsibilities as the company scales [elwood.io/careers](https://www.elwood.io/careers)

## Sources
1. [elwood.io](https://www.elwood.io/) – Platform overview and product details
2. [elwood.io/about](https://www.elwood.io/about) – Mission, team, and CEO appointment
3. [elwood.io/careers](https://www.elwood.io/careers) – Culture, values, and benefits
4. [job-boards.greenhouse.io/elwoodtechnologies](https://job-boards.greenhouse.io/elwoodtechnologies) – Current open roles
5. [growjo.com](https://growjo.com/company/Elwood) – Company data (revenue, funding, headcount)
6. [linkedin.com/company/elwoodtechnologies](https://www.linkedin.com/company/elwoodtechnologies) – LinkedIn profile and follower metrics

## Other roles at Elwood Technologies

- [Software Engineer (EMS)](https://feeny.ai/job/software-engineer-ems-elwood-technologies-london-xy5x03cstdbp) — London, United Kingdom