---
title: 'Technical Client Success Specialist (f/m/d) at Awin'
canonical: 'https://feeny.ai/job/technical-client-success-specialist-f-m-d-awin-sao-paulo-sao-paulo-d4qqzyhg36bg'
type: 'job'
last_seen: '2026-09-13'
---

# Technical Client Success Specialist (f/m/d) at Awin 

- **Company:** Awin 
- **Location:** São Paulo São Paulo, Brazil
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/awin/jobs/7985858003

## Job description

## About the Role

We are looking for a proactive and customer-focused Technical Client Success Specialist to join our Level 1 Triage team. As the first point of contact for technical support requests, you will play a key role in delivering an excellent client experience by assessing, prioritizing, and resolving incoming queries while ensuring complex issues are directed to the appropriate specialist teams.

Please note: This position sits on a global team and English is a requirement. To be fully considered, please submit your CV in English.

## What You'll Do

- Act as the first point of contact for incoming technical support requests.
- Triage, categorize, and prioritize tickets to ensure efficient handling.
- Resolve straightforward technical issues and service requests.
- Perform initial troubleshooting and gather relevant information for investigations.
- Escalate complex issues to specialist teams when required.
- Maintain accurate case records and ensure SLA targets are met.
- Communicate professionally with clients and internal stakeholders.
- Contribute to process improvements and knowledge-sharing initiatives.

## What We're Looking For

- Strong customer service and communication skills.
- Excellent organizational and time-management abilities.
- A problem-solving mindset with strong attention to detail.
- Ability to work effectively in a fast-paced environment.
- Experience using ticketing or CRM systems is desirable.
- Basic technical troubleshooting skills and an interest in technology.

Success in This Role

You will thrive in this role if you enjoy solving problems, delivering great customer experiences, and ensuring requests are routed quickly and accurately to the right teams. Your work will help drive efficient support operations and high levels of client satisfaction.

Why Join Us?

You'll be part of a collaborative technical support organization where you'll develop your technical expertise, gain exposure to a wide range of client challenges, and play an important role in ensuring a seamless support experience

Our Offer

- Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.

- Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.

- Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.

- Meal Vouchers: we offer you meal vouchers for lunch

- Public Transportation: you are entitled to a transportation voucher or card to commute to the office

In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Awin is part of the Axel Springer group. Learn more at [axelspringer.com/en/](https://www.axelspringer.com/en/), and explore the Axel Springer Essentials here: [axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why](https://www.axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why)

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

## About Awin 

## Company Overview
- **One-liner**: Awin is a global affiliate marketing platform that connects advertisers with over 1 million publishers to drive performance-based partnerships and revenue growth.
- **Entity Type**: Private (acquired by Axel Springer, part of the Axel Springer and United Internet Groups)
- **Headquarters**: Berlin, Germany
- **Founded**: 2000
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Affiliate Marketing, Advertising Technology (AdTech), Performance Marketing
- Target customers: B2B (advertisers/brands, agencies, publishers/creators/influencers) across retail, telecommunications, travel, and finance verticals
- Mission or purpose statement: Not explicitly stated, but the company describes itself as a "people-first organization" focused on "connecting businesses with customers around the world" [linkedin.com](https://www.linkedin.com/company/awin-global)

## Products & Services
- **Awin Affiliate Platform**: A global affiliate marketing network that enables advertisers to partner with over 1 million publishers, creators, and influencers. Features include smart AI affiliate partner recommendations, advanced tracking and analytics, flexible commission structures, and tools for building, managing, and optimizing partnerships at scale. [awin.com](https://www.awin.com/)
- **ShareASale**: A complementary affiliate network (part of the Awin group) focused on the North American market.
- **Commission Factory**: An affiliate network (part of the Awin group) serving the Asia-Pacific region.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company). It was acquired by Axel Springer in 2007 for approximately USD $289 million.
- **Key Metric**: Annual Revenue of EUR 470 million (latest data) [linkedin.com](https://www.linkedin.com/company/awin-global). The platform generates over £15 billion in revenue for its advertisers annually [awin.com](https://www.awin.com/).
- **Notable Investors/Partners**: Parent companies are Axel Springer SE and United Internet AG. Awin acquired SingleView in 2021 and has also acquired Metrigo, AWIN SAS, and AWIN Ltd. [linkedin.com](https://www.linkedin.com/company/awin-global)
- **Growth Signals**: Employs 1,132 people (+13.7% year-over-year, +197 people) [linkedin.com](https://www.linkedin.com/company/awin-global). Operates in 25 countries with 17 offices worldwide. Active job postings have increased significantly (+372.7% year-over-year) [linkedin.com](https://www.linkedin.com/company/awin-global). The platform connects 30,000+ trusted brands and 1M+ approved partners [awin.com](https://www.awin.com/).

## Competitive Advantages
- **Scale & Reach**: A vast, established global network with over 1 million publishers and 30,000 advertisers across 14+ countries, providing a deep pool of potential partnerships.
- **25+ Years of Experience**: Longevity in the affiliate marketing space provides deep industry expertise and a robust, mature technology platform.
- **Comprehensive Tooling**: Offers a full suite of tools for partnership management, tracking, analytics, and AI-powered partner recommendations, catering to brands, agencies, and creators.
- **Part of a Stable Group**: Backed by major media and internet groups (Axel Springer, United Internet), providing financial stability and long-term strategic support.

## Strategic Focus
- **AI and Data**: Investing in AI/ML capabilities, as evidenced by job postings for "Senior AI Engineer," "Data Engineer - AI/ML," and "Senior Data Scientist AI/ML" [awin.com](https://www.awin.com/us/careers/vacancies).
- **Global Expansion**: Continuing to scale its global platform and local market insights to help clients grow internationally.
- **Platform Innovation**: Enhancing its technology to provide smarter partner recommendations, more flexible reward structures, and better analytics for sustained growth.

## Why Work Here
- **Culture**: Awin is described as a "people-first organization" with a strong focus on well-being, growth, and collaboration. It has an "A+" culture rating on Comparably [comparably.com](https://www.comparably.com/uk-UK/companies/awin). The company has active DEI and Priders groups to foster an inclusive environment [awin.com](https://www.awin.com/us/careers).
- **Work Model**: Offers a **Flexi-Week** (a "four awesome days" motto for a flexible work week) and **Flexi-Office** with hybrid/remote work possibilities [awin.com](https://www.awin.com/us/careers).
- **Benefits**: Includes extensive training through "Awin Academy," a global peer-to-peer rewards program, volunteering leave (2 days/year), annual holiday, insurance and health memberships (including fitness subsidies in some regions), and regular social events [awin.com](https://www.awin.com/us/careers).
- **Global Opportunities**: Operates in 17+ offices worldwide (Berlin, London, Amsterdam, Chicago, Sydney, etc.), offering an international culture and potential for mobility [awin.com](https://www.awin.com/us/careers/vacancies).
- **Recent Job Postings**: High growth in hiring (+372.7% YoY in postings) signals strong business momentum and opportunities for new joiners.

## Sources
1. [Awin Official Website](https://www.awin.com/)
2. [Awin Careers Page](https://www.awin.com/us/careers)
3. [Awin Global - LinkedIn](https://www.linkedin.com/company/awin-global)
4. [Awin Culture on Comparably](https://www.comparably.com/uk-UK/companies/awin)
5. [Awin Job Vacancies](https://www.awin.com/us/careers/vacancies)

## Other roles at Awin 

- [AdOps Intern (f/m/d)](https://feeny.ai/job/adops-intern-f-m-d-awin-sao-paulo-sao-paulo-njjjsntf1k7x) — São Paulo São Paulo, Brazil
- [Tax Manager (f/m/d)](https://feeny.ai/job/tax-manager-f-m-d-awin-sao-paulo-sao-paulo-xghdhcgsscpg) — São Paulo São Paulo, Brazil
- [Mid-Market Sales Manager - Nederlandstalig - Benelux](https://feeny.ai/job/mid-market-sales-manager-nederlandstalig-benelux-awin-amsterdam-north-holland-e01czdfrd4kr) — Amsterdam North Holland, Netherlands
- [Application Security Engineer (f/m/d)](https://feeny.ai/job/application-security-engineer-f-m-d-awin-iasi-dfkj6ttwnkyn) — Iași, Romania
- [Application Security Engineer (f/m/d)](https://feeny.ai/job/application-security-engineer-f-m-d-awin-berlin-r0bk2nwd9c82) — Berlin, Germany / Madrid, Spain / Milano Milan, Italy / Warsaw Masovian Voivodeship, Poland
- [Financial Accountant (f/m/d)](https://feeny.ai/job/financial-accountant-f-m-d-awin-london-england-s0m9qvnjxrt7) — London England, United Kingdom
- [Junior Information Security GRC Analyst - fixed-term (f/m/d)](https://feeny.ai/job/junior-information-security-grc-analyst-fixed-term-f-m-d-awin-iasi-bb24raye215r) — Iași, Romania
- [Junior Information Security GRC Analyst - fixed-term (f/m/d)](https://feeny.ai/job/junior-information-security-grc-analyst-fixed-term-f-m-d-awin-berlin-vbxp6ga49e87) — Berlin, Germany / Warsaw Masovian Voivodeship, Poland
- [Junior Accountant (f/m/d)](https://feeny.ai/job/junior-accountant-f-m-d-awin-iasi-q011a87e4rhd) — Iași, Romania
- [Technical Consultant (f/m/d)](https://feeny.ai/job/technical-consultant-f-m-d-awin-sao-paulo-sao-paulo-vs4xp1ck2q56) — São Paulo São Paulo, Brazil