---
title: 'Technical Consultant – Integrated Support at Esri'
canonical: 'https://feeny.ai/job/technical-consultant-integrated-support-esri-redlands-v6zh96qm72ck'
type: 'job'
last_seen: '2026-09-14'
---

# Technical Consultant – Integrated Support at Esri

- **Company:** Esri
- **Location:** Redlands, CA
- **Compensation:** $84k–$142k
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-14
- **Apply:** https://www.esri.com/careers/5128319007?gh_jid=5128319007

## Job description

## Overview

A Technical Consultant will work directly with customers to support and implement ArcGIS enterprise systems through integrated support and premium support activities. A Technical Consultant will work closely with enterprise customers to establish technical solutions, provide ongoing support, and help customers maximize their investment in GIS technology. This role focuses on technical troubleshooting, system administration, and customer success through hands-on enterprise system support. The position requires strong customer-facing skills and the ability to learn quickly while supporting complex enterprise implementations.

Join a team that is dedicated to fulfilling deep technical missions and providing tailored solutions that enhance customer experience and drive long term success across diverse industries and customer environments.

The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful.

Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.

## Responsibilities

- Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for strategic customers. Support integrated support and premium support programs by troubleshooting complex technical issues and providing customer-facing technical consultation
- Work directly with enterprise geodatabases, including configuration, optimization, and troubleshooting across various database platforms
- Assist customers with ArcGIS Enterprise system requirements, design recommendations, and implementation best practices
- De-escalate technical support situations and translate complex technical concepts into clear, understandable solutions for customers
- Collaborate with internal technical teams and support organizations to resolve customer issues and improve service delivery
- Participate in customer onboarding activities and provide technical guidance during system setup and configuration
- Support Linux-based system administration tasks and provide foundational system-level support
- Learn and adapt quickly to new technologies and support methodologies as customer needs evolve
- Document technical solutions and contribute to knowledge base for team and customer benefit
- Act as a resource for colleagues and provide technical mentorship on enterprise system implementations

## Requirements

- 5+ years of professional experience in GIS technical support, system administration, or technical consulting
- 3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration
- Proven experience working with enterprise geodatabases and database administration concepts
- Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support
- Strong customer service and communication skills with ability to de-escalate challenging technical situations
- Proven ability to learn new technologies quickly and adapt to evolving customer requirements
- Experience supporting enterprise-level customers and understanding of enterprise IT environments
- US citizenship
- Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field

Recommended Qualifications

- Foundational Linux system administration experience
- Previous experience in technical support organizations, particularly GIS or enterprise software support
- Python scripting experience for automation and system administration tasks
- Experience with cloud-based enterprise systems and hybrid deployments
- Background supporting federal, state, or local government customers
- Knowledge of system performance optimization and troubleshooting methodologies
- Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field

## #LI-AN1

## #LI-ONSITE

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is $84,240—$142,480 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website [here](https://www.esri.com/en-us/racial-equity/overview#engage-communities).

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

[Esri Privacy](https://www.esri.com/en-us/privacy/overview) Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

## About Esri

## Company Overview
- **One-liner**: Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping, enabling organizations to solve complex problems through a geographic approach.
- **Entity Type**: Private (Privately held, debt-free)
- **Headquarters**: Redlands, California, USA
- **Founded**: 1969
- **Founders**: Jack Dangermond and Laura Dangermond

## Core Business
- **Primary industry/industries**: Geographic Information Systems (GIS) Software, Location Intelligence, Geospatial Analytics, Mapping
- **Target customers**: B2B, B2G, and B2E (Enterprise, all levels of government, nonprofits, and educational institutions). Serves over 700,000 customer organizations, including 70% of the largest global companies, most national governments, 30,000 cities and local governments, all 50 US states, and 12,000 universities.
- **Mission or purpose statement**: To empower all organizations to embrace a geographic approach, creating and sharing multidisciplinary knowledge to make better decisions, building sustainable prosperity while safeguarding the planet. Their vision is to "transform society and design a better, more sustainable future."

## Products & Services
- **ArcGIS**: A comprehensive and scalable digital mapping and analytics software platform. It is the core product, offering tools for data visualization, spatial analysis, real-time situational awareness, data sharing, and collaboration. It is used across industries for operational intelligence, market analysis, risk assessment, supply chain management, urban planning, and more.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company, debt-free).
- **Key Metric**: Annual Revenue is not publicly disclosed. The company invests 30% of its annual revenue into research and development.
- **Notable Investors/Partners**: Privately held with no external investors. Partners include a global ecosystem of thousands of partners who provide solutions, implementation services, and content. Strategic partnerships are pursued to advance geospatial technology.
- **Growth Signals**: Employs over 6,000 people from 73 countries with 49 offices worldwide, including 11 R&D centers. Honored in Inc.’s inaugural Best in Business awards. Continues to expand its workforce and global reach, driven by the increasing importance of location intelligence in addressing climate change, sustainability, and social equity.

## Competitive Advantages
- **Market Leadership & Scale**: The undisputed global market leader in GIS software with an enormous, entrenched customer base across all sectors (private, public, nonprofit).
- **Deep R&D Investment**: A massive 30% of annual revenue is reinvested into R&D, ensuring continuous innovation and technological leadership in geospatial analytics, AI, and mapping.
- **Long-Term Stability & Independence**: Privately held and debt-free since 1969, allowing for a long-term, sustainable growth strategy without pressure from external investors.
- **Comprehensive Ecosystem**: ArcGIS is a complete, integrated platform that is highly interoperable and supported by a vast partner network, creating a strong ecosystem lock-in.

## Strategic Focus
- **Geographic Approach to Global Challenges**: Prioritizing the use of GIS and location intelligence to tackle major global issues like climate change, sustainability, supply chain resilience, public health, and social equity.
- **AI & Enterprise Technology**: Under the leadership of CTO for Enterprise and AI Technologies, Jay Theodore, the company is focused on the long-term vision of integrating AI and advanced analytics into the ArcGIS system.
- **Open & Interoperable Systems**: Committed to keeping technology open and interoperable to foster collaboration and broad adoption.
- **Expanding Impact**: Continuing to grow its customer base and influence, particularly in national government, city planning, and scientific research.

## Why Work Here
- **Impactful Work**: Employees are motivated by the knowledge that their work supports organizations around the world in solving difficult problems related to sustainability, equity, social justice, science, and humanitarian aid.
- **Culture & Environment**: Described as a supportive culture that encourages creativity, conversation, and collaboration with incredible coworkers. The environment is engaging and focused on making a difference.
- **Benefits**: Comprehensive benefits include fully covered health premiums for employees and eligible dependents, 401(k) with matching, profit sharing (as a privately held company), generous paid time off, flexible schedules for work-life balance, and a robust employee assistance program.
- **Growth & Development**: Numerous educational resources are available, including training and scholarships to university degree programs to support personal and professional goals.
- **Diversity & Inclusion**: Employee networks include Asians and Pacific Islanders, African Americans, Hispanics, women, veterans, and the LGBTQ community. Esri is an equal opportunity employer.
- **Work Policy**: Offers flexible schedules; specific remote/hybrid policy is not explicitly stated on the careers page but is implied by the flexible schedule offering.

## Sources
1. [esri.com - About Esri](https://www.esri.com/en-us/about/about-esri/company)
2. [esri.com - About Esri Overview](https://www.esri.com/en-us/about/about-esri/overview)
3. [esri.com - Careers Overview](https://www.esri.com/en-us/about/careers/overview)
4. [esri.com - Working at Esri](https://www.esri.com/en-us/about/careers/working-esri)
5. [esri.com - Job Search](https://www.esri.com/en-us/about/careers/job-search)

## Other roles at Esri

- [Sr. GIS Solution Engineer - State Government (Southeast)](https://feeny.ai/job/sr-gis-solution-engineer-state-government-southeast-esri-charlotte-xjxbavrcy4aj) — Charlotte, NC
- [Sr. Technical Recruiter – Professional Services and Consulting](https://feeny.ai/job/sr-technical-recruiter-professional-services-and-consulting-esri-st-louis-8sg05kdh6eh0) — St. Louis, MO
- [Sr. Technical Recruiter – Professional Services and Consulting](https://feeny.ai/job/sr-technical-recruiter-professional-services-and-consulting-esri-denver-jrfwghbvwmx5) — Denver, CO
- [Sr. Technical Recruiter – Professional Services and Consulting](https://feeny.ai/job/sr-technical-recruiter-professional-services-and-consulting-esri-charlotte-f1sk5ctzakze) — Charlotte, NC
- [Sr. Technical Recruiter – Professional Services and Consulting](https://feeny.ai/job/sr-technical-recruiter-professional-services-and-consulting-esri-vienna-virginia-35aw9ahpr5j3) — Vienna Virginia, United States
- [Sr. Technical Recruiter – Professional Services and Consulting](https://feeny.ai/job/sr-technical-recruiter-professional-services-and-consulting-esri-redlands-pyf4vfk815z0) — Redlands, CA
- [Product Engineer II – Utility Solutions](https://feeny.ai/job/product-engineer-ii-utility-solutions-esri-eligible-9t8mwngz51tc) — Eligible, United States
- [Payroll Supervisor](https://feeny.ai/job/payroll-supervisor-esri-redlands-3rhf7wyc2b4f) — Redlands, CA
- [Sales Team Lead - State and Local Government](https://feeny.ai/job/sales-team-lead-state-and-local-government-esri-sacramento-3zdsxty5y1ma) — Sacramento, CA
- [Sales Team Lead - State and Local Government](https://feeny.ai/job/sales-team-lead-state-and-local-government-esri-denver-e0c2zxrc9241) — Denver, CO