--- title: 'Technical Consultant, ServiceNow at AHEAD' canonical: 'https://feeny.ai/job/technical-consultant-servicenow-ahead-gurugram-r8vbygz8tjb5' type: 'job' last_seen: '2026-11-06' --- # Technical Consultant, ServiceNow at AHEAD - **Company:** AHEAD - **Location:** Gurugram, India - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-02 - **Last confirmed live:** 2026-11-06 - **Apply:** https://jobs.lever.co/thinkahead/dc1057d2-7740-4c36-a128-dca968e59564 ## Job description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. As a Technical Consultant, ServiceNow, you will configure, develop, and implement ServiceNow solutions aligned with business requirements and platform best practices. This role is primarily hands-on and focused on delivery. You will work closely with Senior Technical Consultants, Principal Consultants, project managers, and client stakeholders to build scalable, supportable, and high-quality solutions. The ideal candidate will have strong experience in at least one primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or similar modules, along with solid platform development skills and a strong focus on code quality, maintainability, and delivery excellence. Roles & Responsibilities - Develop, configure, customize, and enhance ServiceNow applications based on business requirements and platform best practices. - Design and implement solutions in one primary ServiceNow product area such as ITSM, ITAM, ITOM, CMDB, Service Portal, Integrations or related modules. - Build and support workflows, flows, business rules, client scripts, UI policies, portals, workspaces, and integrations as needed. - Develop and optimize integrations using supported ServiceNow capabilities, APIs, and standard methods. - Troubleshoot issues, analyze root causes, and implement sustainable fixes. - Perform unit testing, support QA and UAT, and contribute to code reviews and overall quality. - Participate in Agile ceremonies, manage assigned priorities, and raise risks or blockers early. - Maintain technical documentation and stay current with ServiceNow platform capabilities. ## Qualifications & Experience - 3 to 6 years of experience working on the ServiceNow platform in a developer or technical consultant role. - Strong hands-on experience in at least one ServiceNow product area such as ITSM, ITAM, ITOM, CMDB, Service Portal, Integrations, or similar modules. - Solid experience in ServiceNow scripting using JavaScript, Glide APIs, workflows, Flow Designer, and platform customization. - Good experience with integrations, REST APIs, imports, and automation capabilities within ServiceNow. - Experience building or supporting Service Portal, Workspace, UI Builder, or related user interface components is preferred. - Strong troubleshooting and problem-solving skills in a dynamic project environment. - Good understanding of software development lifecycle principles and structured delivery methods. - Ability to work independently on assigned tasks while collaborating effectively as part of a project team. - Strong written and verbal communication skills. - ServiceNow certifications such as CSA, CAD, or CIS are an advantage, though demonstrated hands-on capability is valued most. ## Preferred Attributes - Strong ownership of assigned work and accountability for delivery of quality. - Ability to understand business needs and convert them into practical technical solutions. - Strong attention to documentation, testing, and delivery discipline. - Willingness to learn new ServiceNow modules and platform capabilities over time. - Professional, collaborative, and delivery-focused approach. Success Profile A successful Technical Consultant in this role will be a strong hands-on builder who can independently deliver assigned technical work, contribute to solution quality, collaborate effectively with the wider delivery team, and bring strong depth in at least one primary ServiceNow product area. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. India Employment Benefits include: Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership ## About AHEAD ## Company Overview - **One-liner**: AHEAD is an engineering-led digital platform company that accelerates enterprise strategy into execution across AI, cloud, data, security, and infrastructure. - **Entity Type**: Private (Bootstrapped/PE-backed; no public funding rounds disclosed) - **Headquarters**: New York, New York, USA - **Founded**: 2007 - **Founders**: Dan Adamany (CEO) ## Core Business - **Primary industry/industries**: IT Services & Consulting, Digital Transformation, Managed Services - **Target customers**: Fortune 1000 enterprises, large-scale organizations with complex, multi-domain IT estates (B2B, Enterprise) - **Mission or purpose statement**: To accelerate strategy into execution, engineering integrated solutions across infrastructure, applications, data, and security — building what others only blueprint. ## Products & Services - **AI Transformation**: A unified AI fabric to accelerate AI from idea to business value, including AI-enabled infrastructure and data readiness. *(Service)* - **AI Enabled Infrastructure**: Scalable, resilient architectures supporting high-performance workloads from core to edge. *(Service)* - **Data Platform Modernization**: Governed data platforms that turn raw data into trustworthy insight and AI readiness. *(Service)* - **Secure and Resilient Architectures**: Platforms designed to reduce risk, limit impact, and recover quickly. *(Service)* - **Platform and Workload Modernization**: Modernizing platforms and optimizing workloads across cloud, data center, and edge. *(Service)* - **Operational Excellence**: Frictionless operations, predictable performance, and optimized spend. *(Service)* - **Managed Services**: Ongoing management of critical systems over their entire lifecycle. *(Service)* - **Proprietary IP (Foundry™, Hatch™)**: Accelerators, financial models, scorecards, integration-ready code, and policy-as-code. *(Software/Tooling)* - **400+ APIs & Custom Offerings**: Frameworks that integrate multiple platforms for automation, data sandboxes, and ML/AI exploration. *(Platform)* ## Market Standing - **Valuation/Market Cap**: Not publicly available (Private company) - **Key Metric**: **Gross Revenue** of **$3.7 billion** (as of 2024, following the acquisition of CDI); **2,500+ employees** across 40 locations globally. - **Notable Investors/Partners**: Partners with **200+ technology providers** (e.g., major cloud, data center, security, and automation vendors). The company is backed by private equity (likely a growth/PE structure, though specific investors are not named in the provided materials). - **Growth Signals**: Scaled from a Midwest focus to national and international coverage through **12 acquisitions since 2019**; expanded service portfolio into data, app dev, custom manufacturing, and global logistics via M&A; recent acquisition of CDI (New York-based) added significant scale. ## Competitive Advantages - **Orchestration Expertise**: Ability to stitch together complex, multi-vendor systems into cohesive, scalable architectures — a differentiator in an increasingly fragmented IT landscape. - **Full-Stack Engineering**: Deep expertise across AI, cloud, data, security, infrastructure, and operations, applied in an integrated fashion. - **Unified Delivery Model**: One team, one roadmap, one owner held accountable for driving outcomes, from strategy through implementation and ongoing operations. - **Consultative Approach**: Engages early to architect transformation roadmaps, not just as a reseller of hardware/software. - **Proprietary IP (Foundry™, Hatch™)**: Unique accelerators and code libraries that de-risk and speed up client digital initiatives. ## Strategic Focus - **Current priorities**: Accelerating enterprise AI adoption; expanding managed services; deepening capabilities in data, security, and cloud; continuing M&A strategy to add geographic coverage and new service lines. - **Direction for growth**: Becoming the go-to strategic partner for Fortune 1000 leaders navigating the complexity of modern IT, with a focus on accountability from design to operations. ## Why Work Here - **Culture highlights**: Engineering-led organization with a strong emphasis on technical depth, ownership, and accountability. Described as a "game-changer in tech" that values innovation and execution. - **Remote/hybrid/office policy**: Likely hybrid/office-based given the nature of client-facing consulting and infrastructure work; 40 global locations suggest flexibility in location. - **Notable perks or engineering culture**: Opportunity to work with cutting-edge technologies across AI, cloud, security, and data at massive scale; exposure to Fortune 1000 clients and complex transformations; strong focus on IP development and engineering excellence; clear growth trajectory through acquisitions and expansion. ## Sources 1. [AHEAD Official Website](https://www.ahead.com/) 2. [AHEAD Story Page](https://www.ahead.com/story/) 3. [AHEAD Leadership Page](https://www.ahead.com/leadership/) 4. 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