---
title: 'Technical Consultant at Suvoda'
canonical: 'https://feeny.ai/job/technical-consultant-suvoda-united-states-zedwmj5v1shy'
type: 'job'
last_seen: '2026-10-20'
---

# Technical Consultant at Suvoda

- **Company:** Suvoda
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-20
- **Apply:** https://www.suvoda.com/careers/job-openings?gh_jid=8853302002

## Job description

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.

Responsibilities:

- Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management
- Responsible for overall maintenance for the team’s IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system
- Lead implementation of system change controls for studies during maintenance phase
- Manage the design of study data integration specifications between the IRT system and other eClinical solutions
- Create data review plans for each of the team’s IRT systems and ensure that reviews are completed on time per the plan
- Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues
- Responsible for the system training materials including manuals, walk through videos, and presentations.
- Work with the client study team to setup the IRT system data upon system go-live
- Primary escalation point for the Suvoda Customer Care team on complex support issues requiring input from the project team to resolve; troubleshoot escalated issues and identify resolutions
- Create and distribute support and maintenance reports for each of the team’s IRT systems to both internal Suvoda team members and the client’s study teams, as required
- Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager and other team members as required to identify and implement solutions
- Identify and assist with the implementation of process improvements for the services department
- Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
- Travel to client sites to attend meetings and conduct user training sessions
- Assist the customer care team with providing support to system users in multiple countries via the telephone and email
- Assist with the training of new staff members on the Suvoda product and processes
- Perform other related duties as required

Requirements:

- At least 3 years of experience in a similar role
- Bachelor's degree required
- Interpersonal and communication skills
- Time management and organizational skills
- Analytical thinking
- Ability to understand technical systems and perform troubleshooting
- Creative problem solving
- Attention to detail

## #LI-BK1

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to [this FTC consumer alert](https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes).

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked [here](https://www.suvoda.com/california-applicant-privacy-notice-and-policy).

## About Suvoda

## Company Overview
- **One-liner**: Suvoda provides a patient-centric, real-time clinical trial technology platform that streamlines workflows for sponsors, CROs, sites, and patients.
- **Entity Type**: Private (private equity-backed; merged with Greenphire in 2025)
- **Headquarters**: Philadelphia, Pennsylvania, USA (with offices in Bucharest, Tokyo, Barcelona, and other global locations)
- **Founded**: 2013
- **Founders**: Jagath Wanninayake (CEO)

## Core Business
- **Primary industry**: Clinical trial technology (life sciences / healthcare IT)
- **Target customers**: Pharmaceutical sponsors, contract research organizations (CROs), clinical trial sites, and patients
- **Mission / purpose**: “Trial Wisely” – empowering confident decisions and calm action during mission-critical moments of clinical trials.

## Products & Services
Suvoda offers a comprehensive, modular platform with eight integrated products:
- **IRT / RTSM (Interactive Response Technology / Randomization and Trial Supply Management)**: Market-leading randomization and supply chain management for complex trials, now with agentic capabilities to reduce kickoff-to-UAT to as little as two weeks.
- **eCOA (Electronic Clinical Outcome Assessment)**: Collects patient-reported outcomes and clinician-reported data electronically.
- **eConsent**: Digital informed consent management.
- **ePatient**: A single intuitive app for patients to schedule visits, submit receipts, receive payments, answer questionnaires, view travel details, and get reminders.
- **Greenphire Patient Payments**: Streamlined, compliant patient reimbursement and incentive payments.
- **Greenphire Travel**: End-to-end travel logistics and booking for trial participants.
- **Site Payments & Budget Tools**: Tools to manage site payments and trial budgets.

All products are part of the unified Suvoda Platform, synchronizing data and activity across users.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over 2,000 clinical trials conducted; 1,000+ clients; 6,000+ trial sites in 115+ countries; $3 billion in payments processed; 65% of trials in oncology, rare disease, and CNS.
- **Notable Investors / Partners**: Backed by a leading private equity firm (acquired in 2021); merged with Greenphire in 2025.
- **Growth Signals**: Surpassed 2,000 trials; expanded to offices in Tokyo and Barcelona; holds 5 patents recognizing technology innovation; rapid product expansion (eCOA, ePatient, Greenphire suite).

## Competitive Advantages
- **Comprehensive platform**: Single vendor for IRT, eCOA, eConsent, patient payments, and travel – reducing integration complexity for sponsors.
- **Agentic RTSM**: AI-driven automation that dramatically shortens deployment timelines (kickoff to UAT in as little as two weeks).
- **Patient-centric design**: ePatient app unifies all patient touchpoints, improving retention and experience.
- **Domain expertise**: Deep specialization in high-stakes, complex trials (oncology, rare disease, CNS) with a track record of FDA approvals (34% of trials that earned FDA approval since 2024 ran on Suvoda).
- **Global scale**: 115+ countries supported, with local offices in North America, Europe, and Asia.

## Strategic Focus
- **Platform expansion**: Continuing to integrate and enhance the modular suite (eCOA, ePatient, Greenphire) to offer end-to-end trial orchestration.
- **AI & automation**: Further developing agentic capabilities in RTSM and other products to accelerate trial setup and decision-making.
- **Patient experience**: Deepening the focus on simplifying the patient journey to improve enrollment and retention.
- **Global growth**: Expanding office footprint and client base in Asia and Europe.

## Why Work Here
- **Culture**: Collaborative, mission-driven environment with small teams, open doors, and approachable leadership. Emphasis on “grit” – acting fast, managing risk, and helping each other in a high-stakes industry.
- **Hybrid work**: Flexible work environment allowing remote, office, or hybrid arrangements based on team needs.
- **Onboarding**: “Suvoda University” provides best-in-class onboarding with interactive courses, expert facilitators, and a 1:1 mentor.
- **Growth**: Opportunity to work on complex, meaningful problems that directly impact patient health; strong investment in employee development and cross-functional learning.
- **Values**: Shared commitment to learning, growth, service, and bringing wisdom and calm to critical moments.
- **Hiring process**: Transparent, quick application (5-10 minutes), thoughtful evaluation, and clear communication throughout.

## Sources
1. [Suvoda Website – Home](https://www.suvoda.com/)
2. [Suvoda – About / Company](https://www.suvoda.com/company)
3. [Suvoda – Careers](https://www.suvoda.com/careers)
4. [Suvoda – Working at Suvoda](https://www.suvoda.com/careers/working-at-suvoda)
5. [Suvoda – Job Openings (Greenhouse)](https://www.suvoda.com/careers/job-openings)

## Other roles at Suvoda

- [Quality Engineer](https://feeny.ai/job/quality-engineer-suvoda-romania-jdx6nzgs0v6k) — Romania
- [Licensing and Localization Project Coordinator](https://feeny.ai/job/licensing-and-localization-project-coordinator-suvoda-bucharest-5hdt34nenn3d) — Bucharest, Romania / Iasi, Romania / Romania
- [Proposals Manager I](https://feeny.ai/job/proposals-manager-i-suvoda-bucharest-xes3w77mk9mv) — Bucharest, Romania / Iasi, Romania / Romania
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-suvoda-united-states-q89cjbf9kvc3) — United States
- [Localization Project Manager](https://feeny.ai/job/localization-project-manager-suvoda-bucharest-tjz27a2kersh) — Bucharest, Romania / Iasi, Romania / Romania
- [Senior Design Consultant](https://feeny.ai/job/senior-design-consultant-suvoda-conshohocken-bnm368sev0h1) — Conshohocken, PA
- [Project Manager](https://feeny.ai/job/project-manager-suvoda-romania-73qq67s2rjhx) — Romania
- [Project Manager, Delivery Lead](https://feeny.ai/job/project-manager-delivery-lead-suvoda-united-states-9ws2wwvp984q) — United States
- [Software Test Engineer  II](https://feeny.ai/job/software-test-engineer-ii-suvoda-bucharest-jfpcj7htyefd) — Bucharest, Romania / Iasi, Romania / Romania
- [Team Lead, Payment Implementation](https://feeny.ai/job/team-lead-payment-implementation-suvoda-bucharest-abzv8915r79b) — Bucharest, Romania / Iasi, Romania / Romania