--- title: 'Technical Customer Engineer (Product Support) at Nametag' canonical: 'https://feeny.ai/job/technical-customer-engineer-product-support-nametag-remote-mzccyh5mfx03' type: 'job' last_seen: '2026-10-18' --- # Technical Customer Engineer (Product Support) at Nametag - **Company:** Nametag - **Location:** Remote - **Work type:** remote - **Posted:** 2026-09-23 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/nametag/jobs/4417582009 ## Job description Team: Customer Success / Engineering Mindset: Do you like writing code to solve customer problems? Read on. ## About Nametag Nametag is a category leader in identity verification, security, and account protection. We are building a world-class, remote-first team where engineers thrive in both technical depth and customer engagement. We value intellectual curiosity, collaboration, and a strong sense of responsibility in protecting enterprise security. ## About the Role We’re hiring a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues. This is an engineering-adjacent role focused on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating directly with our core engineering team to drive fixes into production. This role is ideal for someone who enjoys debugging, writing lightweight code, and working closely with customers to unblock them quickly. This goes beyond ticket processing - it’s hands-on technical problem solving with real ownership. ## Responsibilities - Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments. - Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load. - Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance. - Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release. - Gather structured context and relay actionable insights to engineering for long-term fixes. - Recommend integration best practices across authentication flows, REST APIs, and IAM platforms. - Improve internal support tooling, documentation, and runbooks based on recurring patterns. - Surface common pain points and influence product priorities. Tech You’ll Work With - You need to be comfortable in our primary languages (Go, Typescript), as well as some experience in a few of the other common platforms our customers use (Python, Ruby, that kind of thing). - REST APIs, OAuth, Webhooks (reference: getnametag.com/docs) - Authentication and identity workflows (OIDC, SSO, Token Exchanges) - Scripting or debugging tools in Python, Node.js, Bash, or similar environments - Identity platforms: Okta, Microsoft Entra, Duo, Auth0, Ping, and custom IAM stacks. - Systems: AWS, CloudFormation, Postgres, Docker, GitHub Actions, modern observability stacks ## Qualifications Work Authorization (Required): Applicants must be legally authorized to work in the United States for any employer without current or future need for visa sponsorship. This is a firm requirement. The technical qualifications below are guidelines. - 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles. - Client facing experience - ability to communicate clearly and empathetically with both technical and non-technical stakeholders. - Strong debugging skills across APIs, backend integrations, or authentication workflows. - Comfort writing lightweight scripts or tools to diagnose and unblock issues. - Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar. Who Will Succeed in This Role If - You like solving real customer problems more than sitting behind abstract tickets. - You don’t mind hopping between console logs, Slack threads, and cURL commands. - You stay calm when something is broken, and you don’t stop until it’s understood. ## Why Join You’ll join a fast-moving team where customer impact is immediate and visible. You’ll collaborate directly with engineering leadership, shape how we scale technical support, and build a reputation as a go-to problem solver. If you’re the person others call when things break - let’s talk. ## Compensation & Benefits - Competitive salary: $120,000 - $160,000 - Potential equity in a high-growth company - Comprehensive health benefits (medical, dental, vision) - Flexible time off policies - 401(k) program with employer matching - Remote-first culture with opportunities for in-person collaboration during quarterly team off-sites ## About Nametag ## Company Overview - **One-liner**: Nametag is a workforce-grade identity verification platform that uses cryptography, biometrics, and AI to protect accounts from deepfakes, social engineering, and account takeover. - **Entity Type**: Private (startup) – has completed at least two funding rounds (Venture Round in 2021 and a Funding Round in 2023), but the specific series stage is not publicly disclosed. - **Headquarters**: Seattle, Washington, United States (with a physical office in the Capitol Hill neighborhood) - **Founded**: 2020 - **Founders**: Aaron Painter (CEO) and Ross Kinder (CTO) ## Core Business - **Primary industry**: Cybersecurity / Identity Verification (Computer and Network Security) - **Target customers**: B2B; security-conscious enterprises in healthcare, insurance, financial services, social media, software, and higher education; also serves high-risk customer scenarios. - **Mission or purpose statement**: “We’re on a mission to protect every account on the internet.” ## Products & Services - **Deepfake Defense™ Identity Verification Engine**: Proprietary combination of spatial liveness detection (Spatial Selfie™), Adaptive Document Verification™, and Cryptographic Attestation™ to detect and prevent AI-generated deepfakes, presentation attacks, and injection attacks. - **Workforce Identity Verification**: SaaS solution for employee onboarding, secure account recovery, and helpdesk verification. Integrates with Microsoft Entra ID, Okta, Duo by Cisco, Cloudflare, ServiceNow, Beyond Identity, Greenhouse, OneLogin, Zendesk, Workday, and more. - **Customer Identity Verification**: Extends the same workforce-grade verification to customer-facing support channels (voice, chat, email) to prevent account takeovers and reduce fraud. - **Employee Onboarding**: Automated new-account provisioning that stops threat actors from infiltrating during hiring and provisioning processes. - **Self-Service & Agent-Assisted Solutions**: Branded microsites and integrated workflows for password/MFA resets and ticket resolution, reducing IT support costs. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding – two rounds raised (2021 Venture Round and 2023 Funding Round), each with 1 investor. Specific amounts are not publicly available. - **Notable Investors/Partners**: Investor names are not disclosed. Strategic integration partners include Microsoft Entra ID, Okta, Duo by Cisco, Cloudflare, ServiceNow, Beyond Identity, Greenhouse, OneLogin, Zendesk, Workday. - **Growth Signals**: Headcount grew 36.7% year-over-year to 33 employees. LinkedIn followers increased 53.8% year-over-year. Trusted by world leaders in healthcare, insurance, financial services, and software. Rolled out Self-Service Account Recovery tool targeting AI-generated deepfake attacks. ## Competitive Advantages - **Deepfake Defense™** – Proprietary next-gen identity verification engine that uses spatial liveness detection (Spatial Selfie™) to effectively counter AI-generated deepfakes and presentation attacks. - **Cryptographic Attestation™** – Cryptographically signed digital signatures prevent injection attacks and ensure data integrity. - **Reusable, Un-loseable Identity** – Users can reverify with just a selfie; identity persists even when changing devices, with no app download required. - **Privacy-Preserving Architecture** – Designed to exceed data protection standards, with customizable privacy and security controls. - **Omni-channel & Meta-layer** – Connects across IAM, SIEM, ITSM, and HRIS systems, enabling automated self-service and agent-assisted verification from any support channel. ## Strategic Focus - **Protecting accounts in the age of AI-powered impersonation** – Expanding coverage against deepfakes, social engineering, and hiring fraud. - **Reducing IT support costs** – Through self-service password/MFA resets and automated verification that offloads helpdesk tickets. - **Expanding enterprise trust** – Winning security-conscious customers in highly regulated industries (healthcare, finance, insurance). - **Growing integration ecosystem** – Building out the meta-layer across identity infrastructure providers. ## Why Work Here - **Remote-First Culture** – Team spread across Seattle, Ann Arbor, Denver, Oakland, Boston, NYC, and DC. Aligned meetings across time zones; no water-cooler exclusivity. - **In-Person Connection** – Quarterly team off-sites (often outside Seattle) to build camaraderie and collaborate in person. - **Benefits & Equity** – Competitive salary, stock options, comprehensive health (medical, dental, vision), flexible time off, 401(k) with employer match, new computer hardware/equipment. - **Diversity & Inclusion** – Emphasizes diverse backgrounds and perspectives, with an inclusive environment and integrity-driven decision-making. - **Growth Opportunity** – Transitioning from stealth to a well-known brand; employees work directly with experienced leaders and shape the team’s success. - **Open Roles** (as of search date): Enterprise Account Executive, Enterprise Solutions Engineer, Senior Software Engineer (Backend/Full Stack), Senior GRC Analyst, Technical Customer Engineer, Channel Partnerships Manager, Principal Software Engineer. ## Sources 1. [getnametag.com](https://getnametag.com/) 2. [getnametag.com/about](https://getnametag.com/about) 3. [getnametag.com/careers](https://getnametag.com/careers) 4. [linkedin.com/company/getnametag](https://www.linkedin.com/company/getnametag) 5. 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