---
title: 'Technical Customer Experience at monday.com'
canonical: 'https://feeny.ai/job/technical-customer-experience-monday-com-tel-aviv-wr3q2adtz11g'
type: 'job'
last_seen: '2026-09-10'
---

# Technical Customer Experience at monday.com

- **Company:** [monday.com](https://feeny.ai/companies/monday-com)
- **Location:** Tel Aviv, Israel
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/monday.com/e6b9df73-29df-4622-9e58-04564cd79414

## Job description

[monday.com](http://monday.com) is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition. CX at [monday.com](http://monday.com) is evolving. As part of the CX–TT organization, we're looking for a Technical Customer Experience Manager who combines strong product knowledge with deep technical depth and strategic thinking. This individual can resolve what's in front of them while understanding how we increase business value for customers, leading to expansion and retention. You'll be the primary point of contact for customer product and technical questions, and just as importantly, the person who notices when a customer's need is bigger than the ticket at hand and knows how to bring in supporting teams to deliver the fuller solution.

## About The Role - What You'll Do

Diagnose and resolve

- Own inbound customer interactions end-to-end — effectively understand customer needs, and provide resolution to complex product questions, technical investigations, and product configuration — across chat, email, and Zoom meetings.
- Diagnose root causes, not just symptoms, and use AI tools to work faster without losing accuracy or a human touch.
- Maintain a high bar for quality, and follow through on every case you own.

Look beyond the ticket

- Run real discovery: ask the questions that surface what a customer actually needs, not just what they asked for.
- Identify when a customer's need points to a bigger product value opportunity - process redesign, deeper technical implementation, or a strategic account motion rather than a one-off fix.
- Present solutions the way a customer experiences them: the reasoning, the business value, and the path forward — not a feature tour.
- Customer education: Enable the customer not only on the specific solution but also on the product itself to ensure they become more independent and confident building on their own.

Drive full-scope service with supporting teams

- Collaborate directly with Tech Touch teams to hand off or co-own cases that need deeper technical or strategic engagement, so the customer gets one coherent experience, not two disconnected teams.
- Flag patterns and opportunities you're seeing on the ground to TT and to CX leadership, so the wider team can act on them.

Grow the craft

- Build and share product and technical knowledge with the team; mentor newer teammates as you grow.
- Stay current on new features, especially AI capabilities, and bring that knowledge into customer conversations.

## Requirements

Must have

- Service-oriented: we’re looking for candidates who are passionate about working with customers and thrive by uncovering customer needs and building solutions. If you are excited about speaking with customers, getting to know their business flows, and staying patient and empathetic in sensitive customer interactions, this is the place for you.
- Ability to learn a product quickly and go genuinely technical with it — this is a baseline expectation, not a stretch goal.
- Comfort with ambiguity and a fast-changing environment; you adapt rather than resist.
- Strong communication skills - you can explain a technical idea clearly to a non-technical audience and vice versa.
- Prior professional experience: You bring technical expertise and customer savvy.

Strongly preferred

- Premium or white-glove customer support experience — you're used to owning the relationship, not just closing the ticket.

## Nice to have

- Customer Success experience. It's a plus, not a requirement — what matters more is that you know how to build trust and drive a conversation toward value.

What [monday.com](http://monday.com) can offer you:

- Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall
- Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
- Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success
- Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we
- A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more

## #LI-DNI

## About monday.com

## Company Overview
- **One-liner**: monday.com is a global software company that develops a browser-based AI work platform to help teams manage their work, automate processes, and achieve more together.
- **Entity Type**: Public (Nasdaq: MNDY)
- **Headquarters**: Tel Aviv, Israel (with major offices in New York, London, Warsaw, Tokyo, Singapore, Melbourne, and Munich)
- **Founded**: February 2012 (originally as dapulse, rebranded to monday.com in 2017)
- **Founders**: Roy Mann and Eran Zinman

## Core Business
- **Primary industry/industries**: Process management, project management software, productivity software, team management, customer relationship management (CRM), collaborative software
- **Target customers**: B2B - serving over 250,000 customers globally, including over 60% of the Fortune 500
- **Mission or purpose statement**: "Shape how the world works" - helping teams get more work done with AI-powered tools that automate, build, and scale impact end-to-end.

## Products & Services
- **monday.com Work OS**: The core platform, a customizable, no-code work operating system for managing projects, workflows, and processes across teams and departments.
- **monday AI Platform**: An enterprise-grade AI infrastructure that allows users to build and deploy AI agents to automate tasks, with features like simulation mode, full user control, and a guarantee that customer data is never used to train AI models.
- **monday CRM**: A customer relationship management solution built on the Work OS.
- **monday Dev**: A product management tool tailored for software development teams.
- **monday Sales CRM**: A dedicated CRM for sales teams.
- **monday Marketer**: A work management solution for marketing teams.
- **Open API & Integrations**: An open platform allowing third-party developers to build custom views, dashboard widgets, automations, and integrations with other work apps.

## Market Standing
- **Valuation/Market Cap**: As a public company, market cap fluctuates. During its last private round in 2019, it was valued at $1.9 billion. The company went public in June 2021.
- **Key Metric**: Over $1.232 billion in annual revenue (2025), with over $1 billion in ARR.
- **Notable Investors/Partners**: Insight Partners, Sapphire Ventures, Hamilton Lane, HarbourVest Partners, ION Crossover Partners, and Vintage Investment Partners were key investors in its growth rounds.
- **Growth Signals**: The company has grown to over 3,155 employees (2025), serves over 250,000 customers, and is trusted by over 60% of the Fortune 500. It is aggressively expanding its AI capabilities with its new AI work platform and agent features.

## Competitive Advantages
- **Platform Stickiness**: monday.com is a highly customizable, no-code platform that becomes deeply embedded in a customer's daily workflows, creating high switching costs.
- **Data Privacy & Trust**: The company explicitly states that customer data is never used to train AI models, a major differentiator for enterprise clients concerned with data security.
- **Enterprise-Grade Security**: Offers robust security, governance, permissions, and compliance features, making it a trusted partner for large organizations.
- **Strong Brand & Scale**: With over 1 billion in ARR and a massive customer base, the company has significant resources for R&D and market expansion.

## Strategic Focus
- **AI-First Platform**: monday.com is pivoting heavily to become "The AI Work Platform for People & Agents," allowing users to build, validate, and deploy AI agents to automate work. This is the company's primary growth vector.
- **Expanding Enterprise Footprint**: Deepening its penetration into large enterprises by offering a secure, scalable, and customizable platform.
- **Product Ecosystem Growth**: Continuously expanding its suite of specialized products (CRM, Dev, Marketer) to capture more of the enterprise software market.

## Why Work Here
- **Product-First Culture**: The company is deeply committed to building intuitive, powerful, and easy-to-use products that solve real customer problems.
- **Impact & Ownership**: Employees are given significant ownership over their work from start to finish, fostering a culture of personal investment and high impact.
- **Hybrid Work Model**: monday.com offers a hybrid work environment, with most teams spending three days a week in the office for collaboration and the rest working remotely.
- **Career Growth**: The company provides learning programs, mentorship, development opportunities, and an internal mobility process to support diverse career paths.
- **Global & Diverse Team**: With 3,000+ employees across 15+ locations and 17 teams, the company offers a truly international and diverse work environment. It is an equal opportunity employer committed to inclusion.
- **Strong Financial Health**: As a profitable, publicly-traded company with over $1B in ARR, monday.com offers stability and long-term growth potential for its employees.

## Sources
1. [monday.com Careers Page](https://monday.com/careers)
2. [monday.com Official Website](https://www.monday.com/)
3. [Built In - monday.com Company Profile](https://builtin.com/company/mondaycom)
4. [Wikipedia - Monday.com](https://en.wikipedia.org/wiki/monday.com)
5. [LinkedIn - monday.com](https://uk.linkedin.com/company/mondaydotcom)

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- [Procurement Specialist](https://feeny.ai/job/procurement-specialist-monday-com-tel-aviv-cd4rvzt41as2) — Tel Aviv, Israel
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- [Lead Product Designer - CRM](https://feeny.ai/job/lead-product-designer-crm-monday-com-tel-aviv-6fwmk8csd8eq) — Tel Aviv, Israel
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